Had an unfortunate experience of buying faulty Leki poles which I needed to return. The customer experience through this frustrating time genuinely made me think alot of the sports shoes brand. I've b... See more
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Review summary
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Ordered some Saucony trail shoes which came up much smaller than anticipated. Used their ZigZag returns via Evri for an exchange (£4.50). Shoes got misplaced by the courier, but after the 7 working da... See more
Company replied
Great website. Loads of great products, something to suit everyone. My purchase of Hoka Cliftons is fab. Lovely product. Fits well & so comfortable. Purchase was easy & delivery very quick & e... See more
Company replied
My recently purchased walking boots leaked after only a few weeks. Customer services were easy to contact by phone, and Abi dealt with the returns process rapidly and efficiently – a replacement pair... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
108K reviews
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I didn't say my experience was great 🤔
I didn't say my experience was great 🤔
Plus points, great product, price, and ease of using your website and app to order 😁👍
Bad points, you used Evri for delivery. This is a crap company. Tracking info 7.30pm 30th June. Arrived the following day at noon 🤬
Undecided points, sadly, through no fault of yours the shoes are too small so I need to return them and have them exchanged for the next size up. Wish me luck 🤣
29 June 2026
Reply from SportsShoes.com
Good morning,
Thank you for your review and for sharing both the positives and the frustrations!
We're really pleased to hear you found a great product at a good price and that ordering through our website and app was easy. We're sorry to hear, however, that your delivery experience and the tracking updates didn't meet your expectations. We appreciate your feedback about the courier and will make sure it's passed on to the relevant team. If you've experienced issues with Evri deliveries in your area previously, please note that we also offer deliveries via Royal Mail. If you would like to request the carrier change, please get in touch with our customer service team right after you've placed your order either via live chat or by calling 01274 530 530, Monday-Friday, between 9AM - 5PM and they'll be able to swap this for you at no extra cost.
We're also sorry the shoes weren't the right size, but we hope the exchange process goes smoothly and that you'll be enjoying the next size up very soon. Fingers crossed, and thank you again for taking the time to leave your honest feedback!
Kind regards,
Kasia
This is the source for trainers in the UK
This is the source for trainers in the UK... quick delivery and good service
30 June 2026
Reply from SportsShoes.com
We're delighted to hear that you consider us your go-to for trainers in the UK! We appreciate your positive comments on our quick delivery and good service.
Ordered Sunday delivered Wednesday…
Ordered Sunday delivered Wednesday amazing trail trainer at an unbelievable price
29 June 2026
Reply from SportsShoes.com
We appreciate your positive feedback! We're delighted you found an amazing trail trainer at an unbelievable price and received it so quickly.
Terrible experience
Terrible experience. I normally wear a UK size 2–2.5, but to be safe I ordered a size 3. I couldn't even get half of my foot into the shoe. The sizing is completely inaccurate and nowhere near true to size.
To make matters worse, I now have to pay £4.50 to return an item that is clearly mis-sized. Customers shouldn't be charged to return products when the sizing is so misleading. Extremely disappointing.
2 July 2026
Unprompted review
Reply from SportsShoes.com
Good afternoon, Natalya,
Thank you for sharing your feedback. I’m genuinely sorry to hear that the return costs have been a disappointment and that the shoes didn’t fit as you had hoped. We aim to provide our customers with helpful tools to make informed sizing choices, such as our "What is my size?" guide, tester recommendations, and customer reviews that often offer useful sizing insights. Despite these resources, sizing ultimately depends on individual discretion, as there is no universal fit due to personal preferences, foot shapes, and variations between brands and models.
We recognise that return fees can impact your purchasing choices. While we do not offer free returns, we provide the option for you to choose your own carrier for returns if you prefer not to utilise our return portal. This approach allows us to keep our prices competitive, as we do not inflate them to cover return costs. Furthermore, the return fee includes insurance, ensuring that we can assist you if any issues arise. We believe in transparency, and all this information, including the customer's responsibility for return costs, is clearly stated on our website before placing an order. We apologise for any disappointment this may cause; however, if you compare with some of our competitors, you'll find that many do not provide free returns either.
Kind regards,
Kasia
Excellent service when the shoes I…
Excellent service when the shoes I ordered did not fit. Having arranged a replacement 0.5 sizes bigger these came extremely quickly. I have purchased shoes from SportsShoes for 5 years and delivery is better now than ever.
30 June 2026
Reply from SportsShoes.com
We're so pleased to hear that we could quickly resolve the sizing issue with your shoes! It's wonderful to know that our delivery service has improved over your five years as a customer. Thank you for your continued support!
Good Service - Angela was great
Great assortment on offer and even better customer service. Had a manufacturer issue with my shoes and Angela was great and dealt with straight away and sorted it all out for me.
2 July 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased you found a great assortment on offer and experienced even better customer service! We're glad our team was able to promptly resolve the manufacturer issue with your shoes.
There was a quick response in…
There was a quick response in despatching my order. I was informed when it had been despatched for delivery. In theory my order should have arrived the next day after despatch. Delivery by Evri took two days which I suppose wasn’t bad if I had not been informed that it would arrive a day earlier. I’d started to fret about how to report a lost item.
30 June 2026
Reply from SportsShoes.com
We appreciate you sharing your experience. We understand your frustration regarding the delivery taking longer than expected, especially after being informed of an earlier arrival. We're glad to hear your order ultimately arrived safely.
Ordering confirmation page showed Me…
Ordering confirmation page showed Me had received redress a size 11 US when I had ordered size 11 UK size. Got a notification from Evri that delivery would be 30th July f June, then tracking app said ‘there was a problem, still no other update and no attempt to deliver? So still no shoes and no expectation as per 02/07.
29 June 2026
Reply from SportsShoes.com
Good afternoon, Andrew,
Thank you for your feedback! I am truly sorry to hear that your order has not arrived yet - please accept our apologies. Whilst our couriers generally do have a high success delivery rate, we do appreciate that sometimes things can go wrong and understand the frustration. Do not worry, however, as I have passed your details to our delivery support team, who will be in touch with you shortly to have this resolved.
Please remember that our team is always ready to help, and you can always contact us directly before the review is posted regarding any issues with your delivery via live chat, by email at customerservice@sportsshoes.com, or by calling 01274 530 530. We truly appreciate your patience as we navigate through this process, and please rest assured, we will make this right!
Kind regards,
Kasia
I still haven't received my purchase…
I still haven't received my purchase even though it says delivered
29 June 2026
Reply from SportsShoes.com
Good afternoon, Angelina,
Thank you for your feedback! I am truly sorry to hear that your order has not arrived yet - please accept our apologies. Whilst our couriers generally do have a high success delivery rate, we do appreciate that sometimes things can go wrong and understand the frustration. Our tracking states this is still out for delivery, but I can see that it is now outside our usual delivery timeframe. Do not worry, however, as I have passed your details to our delivery support team, who will be in touch with you shortly to have this resolved.
Please remember that our team is always ready to help, and you can always contact us directly before the review is posted regarding any issues with your delivery via live chat, by email at customerservice@sportsshoes.com, or by calling 01274 530 530. We truly appreciate your patience as we navigate through this process, and please rest assured, we will make this right!
Kind regards,
Kasia
Excellent customer service
Excellent customer service, and returns/exchanges.
Great selection of items in online store.
2 July 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased you valued our excellent customer service and easy returns/exchanges. We're also glad you appreciate the great selection of items in our online store!
Great Service…
Ordered my new running shoes on Sunday evening and they arrived on Tuesday afternoon ready for my interval sessions that evening. Competitively priced. Will definitely order from SportsShoes.com again.
29 June 2026
Reply from SportsShoes.com
We're so pleased to hear your new running shoes arrived quickly, just in time for your interval sessions! It's great to know you found our prices competitive. We look forward to serving you again!
Reply from SportsShoes.com
We're so pleased to hear that you've consistently received perfect service from us. Thank you for sharing your positive experience!
Great selection and competitive…
Great selection and competitive pricing. I had made the order with a small discount code and for some reason on checkout it didn’t get applied. I emailed customer service and they got it sorted within 24 hours. Trainers arrived very quickly - happy with overall experience.
30 June 2026
Reply from SportsShoes.com
We're so pleased to hear you found a great selection and competitive pricing with us! We're also glad our customer service team was able to quickly resolve the discount code issue for you. It's wonderful to know your trainers arrived quickly, and you had a happy overall experience.
Check return costs
Great product delivery ok .Despite checking the size guide ordered M only To find to small tried to return only to find out I have to pay£4.95 even though I was exchanging for next size up. Will check in future for return costs. My mistake i won't make again. BYE 👋 BYE.
30 June 2026
Reply from SportsShoes.com
Good afternoon, CDJ,
Thank you for taking the time to share your feedback, and we’re sorry to hear that our returns process didn’t meet your expectations. We completely understand how challenging online sizing can be, especially with footwear, and we appreciate the opportunity to clarify how our exchange policy works.
We do offer free exchanges, which means that when an exchange is requested, the replacement item is sent out with free postage. However, as stated on our website, the cost of returning the original item is chargeable unless the product is found to be faulty. This return charge covers the carrier fee for sending the item back to us as well as insurance so that we are able to assist in case of any issues.
We genuinely aim to be transparent about these costs while keeping our overall pricing as competitive as possible. That said, we’re sorry that the policy wasn’t what you were hoping for and that it affected your experience with us.
Your feedback is important and will be shared with the relevant teams as we continuously review our services. If you’d like us to look into your order in more detail or assist further, please feel free to reach out to our customer service team—we’re here to help.
Thank you again for your review.
Kind regards,
Kasia
Plenty of choice and excellent…
Plenty of choice and excellent prices,easy to use website and ordering/payment and the delivery is spot on too...
29 June 2026
Reply from SportsShoes.com
We're so pleased you valued our wide selection and excellent prices! We appreciate your positive feedback on our easy-to-use website, ordering process, and spot-on delivery.
Perfect
First time using this site and it’s absolutely fantastic, the trainers I was after were cheaper on here than sports direct & elsewhere, and also free super quick delivery! Fabulous!
29 June 2026
Reply from SportsShoes.com
We're so pleased to hear you had such a fantastic first experience with us! It's great that you found the trainers you were looking for at a better price with quick delivery.
Reply from SportsShoes.com
We appreciate your positive feedback! We're so glad to hear that you experienced such fast delivery and had a great experience with us.
Excellent range and very prompt…
Excellent range and very prompt dispatch and delivery - thank you
30 June 2026
Reply from SportsShoes.com
We're so pleased you valued our excellent range and very prompt dispatch and delivery! Thank you for your kind words.
Fast delivery, top notch service
My 3rd pair of running shoes from Sport Shoes. Excellent service and reliable
29 June 2026
Reply from SportsShoes.com
We're delighted to hear that you've consistently received excellent service and reliable products with your third pair of running shoes from us. Thank you for your continued support!
Great customer service when dealing with a problem.
Hi,
My parcel was lost by the courier. I tried various things to resolve with the courier before reaching out to customer service where Abi was immediately able to solve my problem.
Thanks Abi - went out for my first hill run this morning.
29 June 2026
Unprompted review
Reply from SportsShoes.com
We're so glad to hear that we were able to resolve the issue with your lost parcel quickly and efficiently. It's wonderful to know that our team could help, and we appreciate you reaching out to us. We hope you enjoyed your first hill run!
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