Sportsman Gun Centre Reviews 

475
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I purchasing a HIK MICRO LRF day/night scope from Tom in Exeter Sportman. I was not familiar with this model- Tom kindly directed me to the Sportsman Gun Centre, Dorset where I met with Gary and Be... See more

Rated 5 out of 5 stars

Credit where credit is due, sportsman Exeter and specifically Tom have been perfect every step in every way. I’ve purchased several guns, scopes and accessories and always been impressed. Advice, sa... See more

Rated 5 out of 5 stars

Sportsman Exeter what can I say, went to buy a new shotgun had the utter pleasure of dealing with Justin who was friendly professional and new all there was to no about the gun I wanted, fantastic se... See more

Rated 1 out of 5 stars

Bought a new fx .35 fac couldn’t hit a barn door seller got my gun straight back to sportsman gun centre for warranty it’s going into 4th months and no one knows if it’s even been looked at I’ve rang... See more

Company details

  1. Gun Shop

Information provided by various external sources

The Sportsman Gun Centre is a specialist retailer of hunting and shooting merchandise. We carry over 1000 shotguns, 400 rifles and 100 air guns at any one time. The store also has a massive selection of reloading equipment and a very impressive clothing section covering Deerhunter, Browning , Beretta, Musto, Le Chameau and Jack Orton.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

475 reviews

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4.5

All reviews

(475)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding customer service

Order number 22122301090012
Had an issue with my previous scope as the illumination didn’t work so I called them as it was under warranty.. it was collected the next day which was arrange by the team and I soon had my replacement delivered.
Brilliant customer service and would highly recommend sportsman gun centre. I will definitely be using them again for future purchases.

30 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and technical knowledge received in store. The Team in the Dorset store are friendly and accommodating with excellent technical knowledge. Can’t recommend them highly enough.

28 December 2022
Unprompted review
Rated 4 out of 5 stars

Guardian Canterbury Luxian Elite gun slip

regards order number, 22121901400010 Despite problem with online description being wrong. Their employee Harry dealt with my concerns and a solution was found that suited both parties. Excellent service, will happily purchase again and happy to recommend to any one looking for good products at a fair price. Delivered on time, packed well with excellent service.

19 December 2022
Unprompted review
Rated 1 out of 5 stars

After checking on line that SGC had…

After checking on line that SGC had some bullet heads on line I decided to pop in and pick some up I was told there are only 10 boxes in stock at the Dorchester branch, so I decided to buy all 10 and they were going to deliver them to me directly from Dorchester. So I paid for them and was told they should be with me on Wednesday so Wednesday came and went No delivery so I contacted Dorchester branch who told me these have been sent to Exeter, So I phoned and yes these have gone to SGC Exeter. Wednesday afternoon the person I spoke to said we will send them out later today. As we needed these I went over to collect them. On arrival my package was still on a tray not even packed so really was my package going out for delivery that night ? Probably not ! To top it all only 9 boxes where sent to Exeter as Dorchester has not sent the correct number of boxes !!
Guys this isn’t rocket science, we pay for a service and delivery which lately doesn’t seem to be any service at all at SGC I left with 9 boxes not 10 and I got the impression these guys didn’t give a Dam In the current times I would of thought customer service would be at the higher end of your business I think it’s time to find a gun supplier who cares about customers and not just all about the bottom line
So goodbye SGC don’t forget you still owe me 1 box of 6.5 creedmoor 😜

15 December 2022
Unprompted review
Sportsman Gun Centre logo

Reply from Sportsman Gun Centre

Dear Sir. We are very sorry for our errors in regards to your ammunition. Sadly mistakes were made when transferring and shipping the stock. We have now shipped you the last box of heads. Please accept our sincere apologies, we pride ourselves on good service and in this instance mistakes were made.

Rated 5 out of 5 stars

FX 580 cc Bottle

Parts were in stock, with some extra discount which is not always the case. I became a loyal customer to SGC in the last 3 years due to their frienfliness and promptness to always help when you give them a call. Recently got an FX bottle 580 cc for an Impact M3, order #1000204181, received quick and product was as advertised, no wrong valve no wrong volume, no defect, all as it should be...highly recommend dealing with SGC.

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Experts that offer first class service

Inv 22112901990004
Competitive prices, knowledgeable staff, and very fast despatch. This company is a pleasure to deal with, be it online or in store. So much so that I have twice done a 300 mile round trip to buy from them.

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Extremely quick delivery

Placed my order for a HSF shooting mat on the 30th November goods arrived 1st December at 08.13am less than 24 hours! This was for standard delivery!
The mat was exactly what I wanted, this was first order with the Sportsman Gun Centre can’t recommend enough.
My order number was 22113001990008 just to show I was a bonafide customer.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Very Impressive Service

Been having trouble with my FX Maverick and no RFD or gunsmith in the Midlands seemed willing to help. As we were visiting family near to Exeter I spoke to Sportsman support and they said to call in and they would take a look. Clearly a problem with gun so they booked it in for repair. I thought it would take several days or even weeks to fix so was thinking I would not get it back until after Xmas when we next came down this way. I was very pleasantly surprised to get a call 2 hours later to say it had been fixed. This is great service. Far beyond what I expected.

I also purchased another scope whilst in the store. Great advice and with black Friday offer, a good price too.

All in all....excellent service.

I will be using them for future purchases.

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Order number #1000203806

Order number #1000203806, A great service from Sportsman gun centre, very quick delivery just have to test the product which is only supplied by Sportsman gun centre, but overall great service

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Order no 22112401990006

Order no 22112401990006
I searched the Web for offers for a FX 4 stage pump. They were the best price by far. I ordered first thing in the morning and paid for 2 day delivery. In minutes I got order confirmation. By 2:15 I got a dispatch confirmation. Immediately a tracking number from parcel force. It was delivered lunchtime the next day. Professionally wrapped and even return paperwork in case it was not correct. Seriously great Professional service. Thank you guys.

25 November 2022
Unprompted review
Rated 5 out of 5 stars

My first order experience with sportsman

Regarding order number 1000203517

Purchased 3 items from Sportsman gun centre, Delivery was super quick, Wrapped really well and price was good.
I would definitely use them again, and recommended them to some colleagues a couple of days ago.

19 November 2022
Unprompted review
Rated 5 out of 5 stars

I bought a shooting jacket on line

I bought a shooting jacket on line, order number 22111101990005. It was delivered within 2 days. I found it to be a genuine, high quality item. The material is superb quality and will last me for years. I paid around 25% of the original retail price. Fantastic service.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Easy simple transaction, order placed and received in 2 days. Would recommend. Will definitely use again.
Order No.1000203240

14 November 2022
Unprompted review
Rated 5 out of 5 stars

Comb Raisers

Very reasonable pricing. Product initially out of stock, very clear communication on this. When it came back in stock the product was immediately sent, again with good communication product was completely as expected. Will definitely use again.

Order no.1000202515

11 November 2022
Unprompted review
Rated 1 out of 5 stars

Nice Webstie, Very poor customer service

Ordered a Beretta 686 for my sons birthday. Gun arrived boxed, the box was undamaged. The box was opened, I put the gun together in front of my local RFD who had kindly agreed to accept the delivery on my behalf. As I put the foregrip on, the foregrip splintered and broke. It was also split in a second location. Sportsman Gun were quick to refute the gun had been sent in this condition and even suggested it may have been down to the courier (box was totally undamaged) or my local RFD had damaged the gun, which is both a dangerous and erroneous accusation.
They agreed to take the gun back and send images of guns they had in stock, this didn't happen. they also offered to mix and match a foregrip from some they had "lying around" which would have meant me having a mix matched gun. I ended up asking for a refund.
My son didn't have the gun for his birthday to use on the shoot we'd set up for him and the customer care of the business leaves me cold.
Quick to blame others. poor customer service. they may be one of the bigger shops in the UK but they've lost a customer. Very poor experience.

4 November 2022
Unprompted review
Sportsman Gun Centre logo

Reply from Sportsman Gun Centre

Dear Tim,

We are sorry to hear about your recent experience with us. Please rest assured, all second hand guns are checked thoroughly before they are sent out of the warehouse both by our sales team and packing. If there were any issues before the gun was sent, then these would have been picked up and actioned accordingly before your licence had been filled out and the gun sent out from us. From the gun leaving the warehouse to arrival at the gun shop we cannot comment or speculate on what happened to cause the damage to the forend.

As soon as we were made aware of the issue with the gun, we arranged to uplift the gun from the RFD and offer either a complete replacement or alternatively to save on licence changes, we would look to swap the woodwork completely. As a matter of course we keep wood for popular models to help with gunsmithing and repairs. On Saturday 5/11/22 we attempted to call you to discuss the matter of your gun further, however we were not able to get through to yourself to discuss alternative options. We also emailed to discuss further however, as you have requested a refund we actioned this according to your request.

Once again we are extremely sorry that the gun was received in such state and hope that in the future we can rectify your faith in the SGC.

Kind Regards,

SGC TEAM

Rated 5 out of 5 stars

Needed a couple of replacement parts…

Needed a couple of replacement parts quickly to repair a damaged gun. Spoke to Harry he found the parts and I received them the next day. Gun is fixed and back working again within 24 hours. What more can you expect excellent service from start to finish. My order number 00146640. Thanks all.

8 November 2022
Unprompted review
Rated 5 out of 5 stars

Game carrier

I ordered a game carrier from them and it turned up on the day it supposed to. It is exactly what expected and was shown in the pictures and reasonably priced too, very good first purchase thankyou sportsman gun centre!
Tom.
Order no. 1000202989.

9 November 2022
Unprompted review
Rated 5 out of 5 stars

Always received good service here

Always received good service here, spent quite a bit of money with them recently and all purchases arrived quickly and was kept well informed, visits there have always been met with friendly knowledgeable staff.

4 November 2022
Unprompted review

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