SPORTS EQUIPMENT ENGINEERING LIMITED Reviews 62

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly demeanor, often highlighting their efficiency and helpfulness in diagnosing and resolving issues. The service provided is frequently described as outstanding, with many people appreciating the promptness, clear communication, and overall effectiveness in getting their equipment back in working order. However, some people were dissatisfied with the company's administrative processes, mentioning issues with unreturned calls and conflicting information from office staff. A few customers also experienced prolonged waiting times for repairs and incorrect initial diagnoses, leading to frustration and additional costs.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Clients share positive opinions on service. Many reviewers praise the efficiency, professionalism, and... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers experienced multiple problems with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our NordicTrack crosstrainer was getting somewhat noisy and creaky after 15 months use so we put in a claim under our extended warranty. Roshan from Sports Equipment Engineering was assigned the task.... See more

Rated 5 out of 5 stars

Roshan came today to service and check my Elliptical machine. He went above and beyond to fix what he could on the day. He quickly diagnosed additional faults with knowledge and obvious experience. H... See more

Rated 5 out of 5 stars

Exactly what customer service should be. Excellent communication before the appointment, and the issue with my treadmill sorted with minimal fuss on the day. Roshan was extremely polite, friendly and... See more

Rated 5 out of 5 stars

Had my treadmill repaired under warranty today and the engineer, Roshan, was incredibly friendly, polite and efficient. He didn’t just do the job, he also gave some great tips on using it well a... See more


Company details

Information provided by various external sources

We offer sports equipment servicing and maintenance; inspection, auditing and safety checks; adjustments, lubrication and repairs; parts and purchasing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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Rated 5 out of 5 stars

What an excellent service from Sports…

What an excellent service from Sports Equipment Engineering and Jude who came to replace a part on our x24 Bike. The level of service is exceptional and especially from booking the visit to Jude attending to carry out the replacement. I had been chasing via numerous emails through a third party and finally after reaching out to IFit Customer Services and Sports Equipment Engineering that my requests were dealt with quickly and efficiently so thank you so much.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Roshan 5 Stara

Roshan, a star! Found where we lived (which isn’t easy) and then swiftly tried to deal with the problem (at least the initial problem we thought we had with the Nordic x32i). It transpired the initial problem we had wasn’t a problem, the model number the replacement part was for was incorrect and the actual problem was completely different to the problem we thought we had. That being said, his magic van of goodies had the replacement parts that were actually needed. Roshan thanks!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Roshan fixed our 1750 Nordic Track Treadmill

Roshan came out to fix our 1750 Nordic Track Treadmill. He had to fit a new Brain Board, he was very knowledgeable and knew what the fault was immediately. He was very friendly and had us up and running within an hour, we are very happy with his work and hope he will be able to service our equipment going forward.

30 March 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic service

Fantastic service. Roshan, the engineer was friendly and professional and helpful explained in simple terms what the problem was. Turned up on time too.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Roshan. Top Class.

We believe Roshan is name meaning "bright," "light," "shining," or "splendid". It symbolizes illumination, clarity, and brilliance.

Well Roshan was splendid and brilliant in every way.
From the first minute we knew we were in good hands. He was friendly and engaging , and extremely knowledgeable. The issues with our treadmill and spin bike were diagnosed with speed and confidence and resolved efficiently. In addition, he left us equipped with the knowledge on how best to keep our machines maintained going forward.

A fantastic experience. Beyond 5⭐️

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Treadmill repair by Roshan

Roshan came to fix my treadmill, he was fantastic! Extremely knowledgeable, helpful, and gave us some really good tips on how to avoid future problems. Would highly recommend! Many thanks again Roshan 🙏🙏

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Very Good

I wanted to express my sincere appreciation for the outstanding service I received. Jude interacted with us nicely and was remarkably punctual and possessed a deep understanding of the subject matter.

His kind and helpful demeanor made the entire experience very pleasant. I was thoroughly impressed by his expertise and willingness to assist.

It's clear jude is dedicated to providing excellent customer care.

I highly recommend Sports Equipment Engineering.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a visit today from Roshan at…

I had a visit today from Roshan at Sports Equipment engineering Ltd
to look at a fault I had with my Nordic track.

He was very professional and polite and educating in the faults that occurred as well as the upkeep for my machine moving forward.
I would highly recommend him and his company.

Shayne ward.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
Repaired our treadmill, very knowledgeable and gave some good advice regarding future care and use.
Would highly recommend.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Roshan The Engineer

Roshan The Engineer came out to fix a grinding & crunching noise that was coming from the pedal crank area whilst peddling on our Nordic Track X24 cycle. He immediately diagnosed the problem as being the bottom bracket. His diagnosis was spot on as after some difficulties removing the bottom bracket it was obvious once out that the bearings had failed. He replaced the part and reassembled the machine and bike then ran perfectly. Throughout the visit his service was absolutely exemplary. Thoroughly impressed with this engineers level of knowledge and expertise. Well done and many thanks Roshan.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Roshan did a superb job!

Roshan did a superb job servicing our cross-trainer, he was highly knowledgeable, professional and super friendly. Prior to the appointment, communication was easy and updates were timely and helpful. Highly recommend!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The engineer brought my dead treadmill back to life, which wasn't easy, and explained what had caused it to die.
I couldn't be happier with them.

29 January 2026
Unprompted review

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