Sports Direct Reviews 

I ordered a pair of trainers for £39.99. I received a message from evri saying they have my item. Then I get an update saying there is a delay. Then from sports direct I receive a message saying I cancelled my order. I did not cancel my order. When I receive a refund it's for £ 35 .so I've had £4.99 taken for nothing. No trainers and I am £4.99 down

Ordered an England shirt, in plenty of time checking the due delivery. Due before the first England game… that’s been and gone and still no shirt.
My app confirms England t shirt but emails say plain white …
Very very disappointed

Terrible company. Bought an item in store and brought it back to change the size. Didn't have my size and refused a refund (despite me asking at the time if I could get a refund and was told yes). Received a credit note which I proceeded to use online. Item didn't suit so brought back to store to return, only to be told I had to post it back myself, even though I had used the click and collect service to collect it in store! Paid for delivery to collect and had to pay for postage to return. Had to pay for delivery AGAIN when I eventually placed another order with the credit note! Paid for 3 postage charges in total... ridiculous!

quality and affordable original products. need improvement on delivery updates. still 5 star and hope to send me more discount offer. thank you

The package was expected for today 15/06 and i paid 12€ in shipping for that,but right now, is still in dhl warehouse in leeds UK.
Very difficult to be in spain today or next days...
Dissapointed.
I have to apologize to sports direct because the information i had was not correct when i wrote the that. I take the information from dhl international when the correct source was dhl spain.
There figures that will delivered tomorrow.
Sorry for my mistake and apoligies again.

The worst place to go for your sports needs, No refund! The worst customer service, customers aren’t welcomed every one busy on phone!
Not ever again!

I ordered children’s Crocs sandals. The estimated delivery time was 3–5 days, but it has already been 10 days and I still haven’t received my order. I am very disappointed and frustrated by this. Why do you promise delivery times that you cannot meet? When will I finally receive my child’s order?

Bought a pair of trainers online. The soles came apart after a couple of weeks.Filled in return form + photos. Sent them back . They said 'nothing wrong with them. Threatened to take them to court... then I got refund after 4 months of wrangling. Now, I have had endless emails, despite complaining and threats and they just keep coming:-
Not read: RE: Not read: RE: RE: Not read: RE: Not read: RE: Not read: RE: Your Recent Return: SD40000128444072 - [#17815761]
My advice... never buy from SD because if they're faulty, you will regret it forever. My only solution is to now block their email address.

I walked into one of their huge stores. I wanted to buy shoes and saw a model I liked in the display. An employee appeared behind me, so I asked him for help finding the right size. He asked me to sit down and wait for another employee to help me. After a five-minute wait, a colleague came with his phone in hand and scanned the code on a shoe in the display. He then informed me that they didn't have that size in the store, but I could order online and have it delivered to the store. Delivery to the store costs £5 and takes more than a week. This is definitely not the kind of service you expect from a large retail chain in 2026. I recommend avoiding them.

Very slow complicated customer service. Credit notes only given for instore returns, no refunds given. Customer has to pay 6.99 euro for online returns, received less than I paid for the item when refunded for an online purchase. Extremely bad shopping experience with this business. Not customer friendly.

A little slow but the issue i had was resolved.

The product which I ordered, was perfect! The delivery time as estimated was on time. Satisfied with your service.

I purchased a gift card valued at over £100, but I have been unable to use it online for over a week. Despite multiple conversations with customer service, I have not received any resolution. They are attributing the issue to my bank, despite me using their gift card. I have lost more than £108 and feel as though I am being dismissed and not given proper assistance. I would advise others to avoid doing business with them, as their service appears to have significantly deteriorated. Based on reviews I have read, it seems that the management team may be prioritising profit over customer satisfaction. I recommend exercising caution when dealing with this company.

I am absolutely disgusted with the service received in this store and the company policy regarding refunds.
I selected 2 items at £35 pink ladies T Shirts as my wife and daughter are running the race for life whilst in the Queue to pay I sent photo to my daughter who responded with she would rather choose her own vest top, I had just paid hadn’t even got my receipt yet so I said the assistant could I just buy one and have a refund for the second .
I was absolutely flabbergasted when she pointed the refund policy out to me the items were not even in the bag yet and the company do not offer refunds .
So I can honestly say I will never ever buy anything from sports direct again and advise anyone I can against doing do what a outrageous policy for a so called reputable store to have especially as I hadn’t even left the till area let alone the store.
Disgraceful sports direct ……….

I wanted to make a complaint but there's nowhere to do that on the website which needs to be addressed. I still haven't received my order over 2 weeks later, this is because you are using a delivery service on Spain that has a rating of 1.2 on trust pilot with literally 1000s of customers complaining they don't deliver. They have not delivered the parcel to my house as I live in a rural area and they don't want to have to make the delivery. I have had to agree to it being delivered to a pick up point which means I will have to do a 30 km round trip. It is important you use trusted courier services when trying to run a business. I never have problems with Seur, GLS etc. I will not be ordering again whilst you're using Tilda as your delivery service.

Picture looks nothing like product received, took ages to come so I’m now £10 down for getting nothing!! £5 delivery and £5 for return, which was an absolute headache to do!! Will definitely not be using this company again!

Reasonable pricing and quick reliable delivery

All products recieved and in good quality, but the sizes are an issue. In original order, I have placed, all 3 pair of shoes are clearly EUR 45. Delivered one 45 (all good) and two 44 (will be returning)...

Very long waiting time no idea where the shipment is, one already and no news

Be careful buying there. They do not refund. I took some hiking shoes back (completely unused) as I was not told they were not suitable for hiking in hot weather.
They gave me a time limited slip voucher in a thermal paper that will get wiped out soon. I now need to remember it until I manage to use the voucher.