http://www.sportandleisureuk.com Reviews 

Faulty treadmill delivered in January. I have emailed several times, either long delays to emails or no answer. Treadmill was collected last week, again I emailed requesting my refund. This still hasnt happened. I paid 399.95 in good faith and now have no prduct and money not refunded. This company is a joke. The stress this has caused by their lack of care is very distressing.

They acknowledged by email that the product is faulty so why not refund my money?

good quality product, good delivery

I received a pool table within 3 days after ordering early in January which was impressed with timing. The Table I received was very poor and couldn't get a game due to the cushion quality being terrible. I was offered a new table top which i agreed was acceptable. it has been 5 weeks since i was emailed saying this was being sent. Still no table top has arrived. Really poor communication which took 4/5 days to reply.

Ordered a treadmill was delivered in 2 days. First class service.

Very poorly made, bits had broken off in transit and it had been dented!

AWFUL QUALITY AND AWFUL CUSTOMER SERVICE!

ORDER NUMBER 400048071

Ordered a MT06-treadmill which arrived on 15/02/2021 completely damaged and even the delivery driver noted it and took photos of the damaged box to send back to the warehouse. When opened and set up we noticed the base of the treadmill had no support and dented in when standing on it. Looking under the belt it turned out the base had snapped in the middle! There was a ring shaped residue in the cup holder which clearly showed signs that this was used. The treadmill didn’t have any protective material in the box and the screws were presented in an IKEA sandwich bag! That day I tried to call the customer service line which is not open to receiving calls due to COVID. I emailed customer services with photos detailing the damage and requested a replacement or refund. After a week of chasing I got a reply to say they would send replacement parts. Firstly i would not know how to replace the parts myself and secondly I paid full price for a NEW treadmill as advertised on their website. If I knew the product had been used I would have bought a secondhand treadmill on Facebook for half the price that wasn’t BROKEN!
I have since gone back and requested a refund, chased twice and still haven’t had anything back.

RETURN THE TREADMILL AND GIVE US A REFUND!

are you joking with me? ever since i got the treadmill, i emailed you 4 times and got no answer back.the treadmill arrived damaged and you are impossible to contact.

After tralling the net for a spin bike i finally found one on sport and leisure uk website for a reasonable price. IM Fitness racing bike a 18kg in orange.
I was so fixated on finding an 18kg flywheel i failed to look at reviews for company!
I was dreading receiving my spin bike as the reviews where terrible. I resigned myself to the fact that i  would end up sending my spin bike back and i tried to cancel on the same day i ordered but was too late.
I teach spin classes and was looking for a spin bike to practice routines and get my fitness back as i am 7 months into maternity leave from work!
The bike is fine but has a few design flaws but nothing major. 1.I am 5,3 and wish i could get closer to the handles bars.
2. Not to great for hill climbs ( but could be my fitness)!
3. The seat doesnt come forward enough to cover metal under the seat and rubs inner thigh.
For £239.99 its not bad. If you want a studio bike you need to look fo a refurbished ex gym studio spinne bike for around £500 to 1000. I will be happy if the bike last 6 months.
As for sports and leisure no problems ordered on friday came Tuesday. Used the bike twice for 30 mins so far so good!

SECOND REVIEW

ORDER NUMBER 400043870

COLLECTED THE FAULTY TREADMILL FINALLY AFTER AGES AND STILL NO REFUND!!!!

WAS COLLECTED ON 19th JAN!

COMPANY STILL WONT REPLY TO MY EMAILS!!!

AWFUL CUSTOMER SERVICE, SUCH A SCAM!!

REFUND ME!!

I ordered a spin bike from the website and was slightly hesitant after reading some of the reviews but I honestly can’t fault the company! The shipped my bike the next day, it arrived immediately and was so easy to assemble and has been absolutely fantastic to use - I’ve been on it every day since and had no issues! Great value for money, great service and overall I’m thrilled

I placed an order for a £200 pool table. I ordered it well before their ‘3pm deadline’ for next day delivery. However, I emailed them immediately after ordering (which they tell you to do on their website!) and stated that if it couldn’t be delivered the next day I would need to cancel my order (it was a birthday present) I didn’t even receive an order confirmation until 10 hours later, then received an email the next day stating they had just despatched the item, despite me asking them to cancel. A series of incredibly rude emails back from them, declaring they don’t cancel orders once placed and that you shouldn’t place an order with any expectation of a delivery date (despite them splashing next day delivery all over their website). In their words

‘i wish you luck as we have done nothing no other company would do, Its job I.E dispatching your order that has been placed’

They are incredibly rude, with no customer service. Conveniently all their phone lines are out of action, they blame covid but there’s no reason these shouldn’t be operational.

The order arrived, 3 days late.. my son was incredibly excited, so despite my concerns we accepted the order. The pool table is extremely badly damaged in several places and hasn’t even left the box. I have no doubt this was already damaged prior to dispatch and this whole company is a con.

They are now ignoring all my emails and left me no choice but to contact trading standards and attempt to get my money back through my credit card company.

Please please do not order from this company!!

Update.. Order number 400048545

I am a legitimate customer.. you STILL HAVE NOT REPLIED TO MY EMAILS!

I WILL GIVE IT TO YOU AGAIN - SHIPMENT REFERENCE 400046473
I CAN ASSURE THIS REVIEW IS LEGITIMATE AND WE ARE £450 OUT OF POCKET. IF YOU SPENT AS MUCH TIME LOOKING INTO OUR PROBLEM INSTEAD OF REPLYING RANDOMILY.

Since my review 3 days ago, I still haven't had anyone contact me to resolve the situation. In fact my wife has had an email stating that all incorrect items are to be returned by us within 14 days. So, basically we haven't had our treadmill delivered and on top of that we have to send back the extra bike from the order the company got wrong. No refund offered, no attempt to put matters right and still out of pocket. I really do wish someone from this company has the decency to actually contact us and actually try correct things. Find it hard to believe that if they really wanted to rectify things, it would be that hard. Three weeks from the delivery and the company doesn't seem to give a damn.

4 weeks ago i purchased a body train exercise bike from sports and leisure the ad showed next day delivery the next day no exercise bike was delivered but then under the present climate is hardly surprising so i left it a further day still no bike so i gave them a call and the lad on the phone said it had left there premises to be delivered by there couriers i then decided to look at reviews my god why didn't i look prior to buying if i had read any of these reviews i would never have purchased anything from this company i thought i have made a boo boo thought of £200 down the pan however next day the exercise bike was delivered at 0800 the next morning perfectly wrapped and delivered the only thing i can say is my dealings with this company are first class the exercise bike is perfect highly delighted with the product

**SCROLL DOWN TO SEE MY PREVIOUS REVIEW**

So after receiving an email from this joke of a company yesterday stating that the parts have been dispatched, my son got rather excited when i received an text off DHL to say they would be delivering the parts today!! Great we thought, only to then try and track the parcel to be told DHL have been unable to collect from the supplier! This just gets better and better! So we now have an extremely upset boy yet again!!!! How on earth is this company still trading? Trading Standards informed today, they are calling me back for a more detailed discussion tomorrow!!!

Bought an electric ride on kids car for my 5 year old child.it was his belated birthday and Christmas present, car was faulty ,it didn't work. I emailed them numerous times. I got a reply after 4 days .they asked me to what was wrong with it,i had already explained to them what was wrong with it and emailed them pictures and videos of the car but seemed like they are just wasting time and after sending them videos again had to wait another 5 days for them to reply, they agreed something was wrong with the car and needs to be repaired, by this time I was well frustrated, my 5 year old had to wait two years for this car and kept asking why is the car not working. I asked for a full refund and product to be taken back.i received a email after another 3 days that if I dont ask for refund they will post me a replacement car straight away. I agreed on the condition that they reply to my email on time and send post replacement car straight away. I had to wait another 4 days before someone replied and told me that they are over 3 weeks behind on everything so I shouldn't expect a quick service. I asked for a full refund but haven't received any replies from them, its been over two months now and they haven't solved my issue. I have got in touch with my credit card company for my refund. My advice to anybody else thinking of buying anything from this company is please avoid them if you don't want to be in my situation. My son looks at the car everyday and asks when will this work, it really tears my heart out but can't get him another car until I get my refund.

Please can you respond to the email I sent three days ago.

It is now over a week later, and we still have no screws or bolts to put my son’s birthday present together.

Please can you contact us ASAP.

Order number: 400047554

received the gym in reasonable time given the pandemic, however trying to get a response for some slight damage to a steel part seems impossible after 3 e mails this week still no response.... I am wondering if it was worth it as we still cannot use the gym. Response to queries is awful

I have been trying to contact Sport and Leisure UK regarding the treadmill I ordered that arrived broken. I have had one email asking me to name the part that is broken and nothing since. As the customer service is so poor I would like to return the faulty product and buy one from a reputable company that can be trusted to provide customer service. It was an expensive product and the general quality is poor (the instructions are badly translated for example).

I received my spinning bike a week ago and one of the pedal arms became loose and fell off. I tried to use a socket set to tighten it and no size fits into the hole to tighten the arm. I rung the number and due to Covid customer services are not taking calls. I've emailed twice and not had a response. I'm very disappointed because I've recommended the company to friends and now I've become disappointed with the aftercare
I spent alot of money for a good quality spin bike that's lasted one week. Very disappointed.
Claire king

Can you please respond to my 4 emails sent over the past 4 days? My spinning bike is not usable. It's faulty. I've had it one week! Please arrange replacement or collection of faulty bike asap.
Ref 400046937

Body Train Stride Master
sent and received a treadmill. constructed it to find the running band was damaged down one side. have sent 2 emails to ask for a replacement but nothing please someone help!!!!