Splitit Reviews 22,903

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,729 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the service very easy to use and appreciate the flexibility of payment options, allowing them to split payments over time without interest. This payment method is particularly helpful for larger purchases, making items more affordable and providing peace of mind, especially when payments are only made after goods are received. Reviewers frequently highlight the convenience and efficiency of the system, noting that it allows them to control their payments comfortably and acquire desired products or services at an affordable rate. However, some customers also noted confusion and dissatisfaction regarding the payment process, particularly the initial full amount being held on their credit card as a pending charge. This practice led to concerns about credit utilization, blocked funds, and in some cases, even double charges, which impacted their ability to use their credit card for other purchases or negatively affected their credit report.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with many appreciating the ability to split... See more

User experience

Users describe positive interactions with user experience, finding it easy to use and set up, which helps... See more

Product

Reviewers highlight ambiguous aspects of product, with many appreciating the ability to purchase... See more

Service

People report positive experiences with service, often highlighting its value, convenience, and quickness.... See more

Price

Customers had ambiguous experiences with price, with some finding it affordable and beneficial for managing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whilst I understand the process. U have put a block on the money and the whole amount is showing on my credit card statement. I will have to see if they charge me interest next month as I have paid mo... See more

Rated 4 out of 5 stars

It’s great that you can split the payments, but you can only use a credit card, but be aware, initially the whole amount goes from your balance and stays as pending for some days, so if you rely on th... See more

Rated 4 out of 5 stars

It was very simple to use and choose the length of time to repay either over 3 months or 6 months. The only thing is though the bank received the request for full payment and the part payment. While t... See more

Rated 4 out of 5 stars

Was easy process. Did get concerned with the pay part before seeing plan options maybe different wording as not confuse customers


Company details

  1. Payment Service
  2. Financial Consultant

About Splitit

Written by the company

We aren’t like other “buy now, pay later” options. We’re entirely different—free of fees, applications, and credit checks. For the responsible credit card user who pays diligently and doesn’t want a new loan under their name, Splitit is the smarter, more sensible choice. With Splitit, you choose the number of monthly installments and they show up right on your credit card statement. Best of all? Zero interest is ever added.

Learn more about Splitit

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

23K reviews

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Rated 4 out of 5 stars

It’s great that you can split the…

It’s great that you can split the payments, but you can only use a credit card, but be aware, initially the whole amount goes from your balance and stays as pending for some days, so if you rely on the balance just be careful as obviously you don’t have access to this pending amount

22 May 2026
Rated 5 out of 5 stars

Its great and easy to use

Its great and easy to use, they require full amount available on your credit card when you buy it and then they charge you only the first payment.its really helpful to pay in parts with no interest.

18 May 2026
Rated 1 out of 5 stars

Still waiting for the credit card hold…

Still waiting for the credit card hold to be cleared. We were told 3-5 days and it’s been over 2 weeks

22 May 2026
Splitit logo

Reply from Splitit

Hi Bradford,

Thank you for the opportunity to clarify how Splitit installment plans work.

After checkout, you will see two transactions on your credit card:

1. One is a temporary authorization (hold); this is not a charge and you do not pay this amount. 
1. It is simply a pre-authorization, which is standard for many other types of purchases on your credit card (think hotels, gasoline, etc.). 
2. The other is the first installment charge.
1. Each month after, your installment payment is automatically charged until your plan is complete. 

Splitit installment plans work using your available credit card balance. That is why the temporary hold on your credit is necessary. 

For any other questions navigate to the Shopper Portal consumer.splitit.com/active (https://consumer.splitit.com/active) and engage with our 24/7 chat team. We are happy to help!

Rated 5 out of 5 stars

Is was so easy

Is was so easy! All I had to do was add my pictures that were arranged better than I would have. I specifically like the maps showing exactly were We were and when. The details are amazing, the opening page with the stamps from the places visited was next level.
Super happy with my purchase, will definitely use again.

7 September 2025
Rated 4 out of 5 stars

Whilst I understand the process

Whilst I understand the process. U have put a block on the money and the whole amount is showing on my credit card statement. I will have to see if they charge me interest next month as I have paid more than instalments for next 3 months so if my credit card statement shows interest then no point in split it

19 May 2026
Rated 1 out of 5 stars

Scamming with Rotimatic.

Rotimatic sent below email on May 09, 2026 - names removed for privacy. I have not received my refund. Either or both of them are scamming people.

Dear ,
Greetings of the day!
Please accept our sincere apologies for the inconvenience caused to you.
We have submitted a request for a full refund for the amount paid at the time of placing the order and that will be processed before May 30th, 2026.
I really appreciate your patience and understanding.
Warm Regards,
Rotimatic Customer Concierge Lead

31 May 2026
Unprompted review
Splitit logo

Reply from Splitit

The best way to handle this situation is to reach out to the Merchant directly. Splitit is a technology company that makes the installment plan possible, but your purchase and any order changes are always handled by the Merchant.

Returns and refunds must be approved by the Merchant you purchased from, and once approved, will be reflected automatically on your installment plan. 

We appreciate your understanding of this process. For any other questions navigate to the Shopper Portal consumer.splitit.com/active (https://consumer.splitit.com/active) and engage with our 24/7 chat team. We are happy to help!

Rated 5 out of 5 stars

Would recommend

Never had an issue with them it’s easy to log in how to pay is clear same for changing payment option is easy / clearly laid out . It’s super easy and simple to use !

22 April 2026
Rated 5 out of 5 stars

Over the top concern and service.

The client support Director, Kacy S. was very supportive and understanding of my situation. Her follow up was over the top! I was getting no where with my issue until Splitit got involved. I am so grateful to have the entire matter taken care of by Kacy and the team at Splitit.
5 stars and kudos!!!!!
Dave B.

27 May 2026
Unprompted review

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