Spirit Airlines Reviews 

I was able to review the reservation, may I ask why was the change made?
I booked the wrong date originally
didn't realize it was a pm flight, and going into the next day early morning
so I needed to arrive by Thursday 3pm local time
so I changed flight to Wednesday 4/8, same flight but one day earlier...
I did not see any change cost until after the changes were made...
I'd like to either undo or cancel the flight...
Davia
I am sorry but I am not able to reverse the change fee, we are able to cancel the reservation. However, no value will remain on the reservation.
If you would like to cancel your reservation, a cancellation charge of $99 per passenger will be applied with the Value Travel Option. After applying the cancellation charges, no amount will remain to issue as a reservation credit. Would you like keep your current reservation or move forward with the cancellation?
instead of changing and paying a changing fee, wouldn't it have been better to just buy new tickets?
FAA has 24 hour requirement to allow cancellation of the order/changes
and again the website is very ambigiuous on explaining any fees....
Davia
While we do understand that plans change, we are unable to issue you a refund at this moment. Refunds are provided in the event that you are cancelling within 24 hours of booking, and the scheduled departure is a minimum of 7 days away at the time of cancellation. We are able to issue you a reservation credit. Please note if you booked a Value travel option, a cancellation fee of $99 per passenger will apply.
plan did not change. Your site is not easy to navigate. information is ambigiuous
I was not informed of the change fee until after I made the changes to the flight
I've been waiting for agent to help me immediately since I found out
if knew of this cost, I would have just simply bought additional tickets....
instead of paying extra for changes....
1:45 AM The conversation has ended.
Email Transcript
wow

Spirit Airlines lost my checked bag on 9/29/25 because my flight was delayed from 3:05 pm to 4:10 pm from FTL to CLT. My sister and I checked our bags in at the Spirit Airlines baggage counter at 3:30 pm. At 3:40 pm, we realized the gate also changed from F4 to G4, so we missed the flight that left at 3:40 pm. We were given another boarding pass for 8:10 pm, arriving at 10:30pm for CLT. When we arrived at CLT my bag was not there only my sister's bag we waited until the last bag came down. I reported to their website and received a claim number on 9/30/25 at about 12pm. The next month, 10/21/25 I got an email that my case is closedland to report it to my homeowner's insurance or call CLT security. I called CLT security and was told that's the airline's responsibility. Until now 3/3/2026 I was compensated for lost badges or belongings.

Rude ,rude,rude discriminate and racist my personal carry on had small very small wheels stay a bit out and was charge $99 and the attendant was very rude and discriminate/racist, send us to the back of the long line ,when she let others go in ,total discrimination

We could not get our baggage checked as there were technical issues and no attendants to assist us. When an attendant did come out her attitude was abrupt and rude. Disgusting service, never again, rude ugly behaviour by employees. They broke my brand new suitcase, first time using it horribly uncomfortable and dirty seats, as an aircraft technician l found the plane not up to par with others.

NEVER EVER EVER EVER TRAVELING WITH THIS AIRLINE AGAIN. The level of disrespect is just crazy.

I would give negative stars if I could. This company does not care about people at all. I had to cancel a flight for a family emergency. Canceled less than 2 hours outside of their 24hour refund window, and they absolutely refused to refund, said I could only have a reservation credit that had to be used in the next year. Due to original family matters I was not going to be able to take any vacations soon, so I tried to transfer the credit to a family member but apparently that is not allowed either. And on top of all that, spirit stopped service to the airports near me. So I have absolutely no way to use the credit even if I could take vacation. and they don’t care. They refused to give any form of resolution. If there are any lawyers out there who would like to help me sue them, I have record of one of their agents saying they could help me with transferring the credit, then we got disconnected and once I got through to a person again now they say it’s absolutely not possible for them to do. I’ve wasted many hours of my life for this $1000 credit (I had booked 2 first class tickets)

I had a good experience in Orlando, spirit bag handlers retrieve my Prada hand bag from the plane, contacted me 24 hours later, and send it via FedEx few days later. Thank you, I thought I would never see it again.

Spirit Airlines took advantage of a blizzard in NYC and completely abandoned their passengers.

Our flight was canceled due to the storm, yet instead of helping families rebook or offering real support, they refunded only 25% of the ticket price. Twenty-five percent. For a flight THEY canceled. That alone is outrageous.

We were left stuck at the airport for three days with a child, with no assistance, no urgency, and no compassion. Rebooking was not offered in a reasonable time frame, and customer service was cold, dismissive, and clearly didn’t care what happened to us.

No hotel help. No real alternatives. No concern for families or children. Just “too bad, not our problem.”

This airline does NOT care about passengers — only about protecting their own money. Using a blizzard as an excuse to treat people like disposable cargo is unacceptable.

Never flying with them again.
If you value your time, your money, and especially your family’s safety — avoid Spirit Airlines at all costs.

They canceled my flight without any reasoning. They didn't answer their calls, I've been up all night trying to rebook and they just simply didn't answer. They rebooted me for a new flight with a 7 and a half hour stopover when my original flight was nonstop.

I have flown to 14 different countries and cannot express enough how horrible my recent experience with spirit has been. I had never traveled with Spirit before this week, but recently decided to give it a try. I had 5 different flights with them in a span of one week. In all but 1 my personal item was accepted. With other airlines I have never had an issue and I am very mindful of following regulations. However, with Spirit, both my sister and I were charged an additional $100 at the gate for our bags because they “would not fit because the flight was full.”
I often travel on a budget, and did not have that amount on the card I brought. I was told to have a family member lend me money or miss my flight. I had to ask my husband to send me a picture of one of our other cards and heard another girl distressed not having the funds. Once boarded there was a total of 10 people on the flight. Still confused how our bags “would not fit.” All my other flights were packed and everything worked perfectly. I WILL NEVER FLY WITH SPIRIT AGAIN!

I have done thousands of flights with various airlines, Spirit is by far the worst one. The staff at the gate said that we needed a ticket out of Guatemala to be able to board the flight to Guatemala. Our plan was to continue to El Salvador by car with friends. They didn´t let us board the flight without buying a ticket out of the country. And the staff member said we could buy any flight out of the country from Spirit and promised we would get a full refund as long as we canceled the flight tickets within 24 hours.

When canceling the tickets and realising we wouldn´t get the money back, we contacted Spirit customer support. It was like talking to a chatbot (even if it was a human). After a long conversation he said he transfer our case to the special team, and that they should get back to us within the timeframe (24 hours after buying the tickets). Of course they didn´t, and when they finally did days later that person was also just referring to the terms and conditions.

Thank you for Spirit Airlines for stealing nearly 400 usd from us!

This is my 4th straight flight within the last 4 months that have been predictably and consistently canceled, delayed or even rescheduled without any acceptable reason. I always have to fly through FLL and have to go to Immagration. All past 4 flights with connection to Tampa have all been missed due to Spirit Airline.. This airline execute the bate and switch superbly.. The cheap bare fare prices are not worth the headache and stress customers have to pay for. Pay the extra money for extra peace from other airlines. Airlines with staff who actually show to work and keep flights on time, wierd huh. Avoid at all cost.

On hold for 3 hours and 15 minutes and no agent has picked up! Unfortunately I booked tickets on Spirit and was charged incorrectly, and 3 attempts to contact customer service have been unsuccessful. I am presently on hold for 3 hour and 15 minutes to get an agent and no one picks up. Also been on hold with chat for an agent now at 2 hours and 30 minutes. This is the third time trying to reach Spirit, first time I hung up after 2 hours on hold. This is criminal.

Terrible airline. They have absolutely no respect for people’s time. We were stuck sitting on the plane waiting for another flight to land so they could move passengers over to ours — like we’re at a bus stop or something. Completely unprofessional and disorganized.
Do yourself a favor and avoid this airline at all costs. Pay the extra $150 and save yourself the headache. This airline is beyond unreliable.
If I could, I’d give it negative a billion stars. Absolutely ridiculous.

I’m honestly furious after flying with Spirit Airlines.

Rude staff, careless gate agents, constant delays — and zero reliability. There is absolutely no guarantee you’ll arrive on time, and if you have a connection, be ready to miss it and deal with the stress alone.

They lure you in with cheap flights and “perfect” schedules online, but after you buy the ticket, everything changes: delays, cancellations, schedule changes. Then you’re stuck paying extra at the last minute just to fix the mess they created.

Completely irresponsible airline that wastes your time, money, and energy. If your plans matter at all, avoid them.

Worst airline ever. Cancelled our flight due to bad weather, which is understandable. However, we got no help from them after our flight going home to Atlantic City was cancelled. We had to book another flight with another airline and to a different airport. Shame, no wonder they filed for bankruptcy cause they lack integrity, accountability, and compassion.

I am extremely disappointed with my recent experience flying with Spirit Airlines on flight NK-108 (and the returning leg). Both my flight from Chicago (ORD) to Newark (EWR) and my return from Newark to Chicago were delayed by more than 4 hours.

Flight 1311 was delayed four to five times, finally departing just before midnight, despite multiple notifications that were inconsistent and delayed. No guidance, accommodations, or support were offered during this period. A $30 voucher for this disruption was issued only at 4:20 a.m., hours after the flight landed at FLL, which is unacceptable and ineffective.

At 1:40 a.m., I was notified that Flight 2184 was canceled. I immediately attempted to contact customer service via phone, chat, and WhatsApp, but I was placed on hold for nearly three hours, repeatedly disconnected, and unable to reach a live agent. During this time, I had no way to confirm travel, rebook, or retrieve my baggage. At 2:54 a.m., I received a rebooking notice with no departure or arrival times, and the online chat link provided to seek assistance did not work.

When I attempted to resolve the issue in person at the airport, I was met with dismissive and unhelpful staff. I was repeatedly redirected to empty desks, given vague instructions, and told to wait for assistance that never came. Even at the full-service desk, the representative admitted she could not locate my luggage, could not process a refund, and directed me back downstairs with no viable support. Hours of trying to navigate phone, chat, and in-person assistance yielded nothing.

The total lack of timely, effective customer service forced me to navigate this situation entirely on my own, caused extreme stress and disruption, and prevented me from exploring other travel options. The repeated delays, flight cancellation, poor communication, and unresponsive staff are completely unacceptable.

42 hours to complete a 4-hour flight....enough said. 1st connecting flight cancelled after 8-hours of delays, stuck in foreign country. Next day, no airplane, another plane arrives, leaves late, missed next Spirit connecting flight because that pilot wanted to leave the gate early (and then sit on the tarmac for over 30 minutes), to be booked by Spirit on Southwest leaving 5 hours later, that Southwest delayed for another 4 hours. No weather issues anywhere ...

Absolutely WORST airline ever. Do not book this airline even if it for free. They waste your time by cancelling and delaying the flights again and again. Time is more important than money.