We only found Spinney via an internet search. However, from the initial enquiry, they were very responsive. Our purchase was handled by Barry, who couldn’t have been more helpful. He kept us updated o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I wanted to change my caravan fairly quickley for a larger model. I contacted Spinney at Newcastle branch who had a new model in stock whilst I was away on holiday. They arranged to transfer the mov... See more
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We were advised by one of the salesman Simon. He was brilliant, really went the extra mile to help us find the right motorhome. Answered every question patiently, even took us for a test drive and exp... See more
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Bought two motorhomes from Spinneys in Cranage, near Knutsford, and sold three. Can't speak highly enough of them, salesman Rick Smith (Richard) and his brother John were first class, they were extrem... See more
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Company details
Written by the company
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Written by the company
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Contact info
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, United Kingdom
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4.7
Excellent
2K reviews
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Replied to 94% of negative reviews
Typically replies within 2 weeks
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Absolutely superb from start to finish…
Absolutely superb from start to finish when purchasing our new caravan from Spinney. Hannah, Will, Tina, Barry were all fantastic. Loved the welcome and attention we were given by everyone. Nothing is too much trouble and felt everyone went above and beyond to get us a great deal. I cannot recommend them highly enough. 10/10. Thank you to everyone.
11 July 2026
Collected our first Motor Home today…
Collected our first Motor Home today from Spinney’s Cheshire. Dealt with Mark all the way through the Purchase, excellent service. We had an hour induction with Tony, he was brilliant, very thorough, went through absolutely everything. Very pleased and would recommend Cheshire Spinney to anyone.
16 July 2026
Unprompted review
Spinney Warwickshire branch
Spinney Warwickshire branch. Great service and advice from Richard B and a great hand over experience with Alan R. Would definitely use this branch again
4 July 2026
Unprompted review
Warwick Branch - avoid!
Warwick Branch.
The sales process was brilliant, Alan Blair looked after us well and has been a main point of contact. The handover was fairly good. Once we had the vehicle home and started sorting things the cleanliness of the vehicle was superficial.
Marks on the floor, cupboards and walls came off with little effort. Not a great way to start our MoHo journey.
The reason for 2 stars is purely down to the dire after sales experience that we have had. The 2 stars were earned by Alan.
We waited almost 6 weeks for 2 wheel centres, constantly chasing with very little in the way of updates back. I even proffered that 2 were available on eBay and we’d of had those next day!
There was a solar fault which appeared just to need a reset but was this checked after the leisure battery was replaced?
We collected the seat RAM on 10th June to fit ourselves , an easy task we were assured by Spinneys only to find that the bottom fixing and knuckle were also missing, strangely missing off the PDI? Probably. Here we are, one month later, no parts and still getting no response to requests for delivery updates/dates! It’s been 2 days since requesting an update from the branch manager and nothing back!
Should any of the senior managers be interested in resolving the issues please feel free to contact me, I can forward emails and phone logs to show how poor the responses have been.
All while this was going on we were sent reminders to review our experience . . . Well here it is!
It would seem that once the money arrived in your bank and the vehicle pulled out the yard you lost all interest in the customer.
At present, I would not recommend you to anyone, nor would I even admit to buying from you. Our custom for habitat services is in the balance, we are looking at other options.
11 June 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave your feedback, and again, thank you for speaking with me yesterday to discuss your concerns in more detail.
Firstly, I am pleased to hear that Alan provided you with a positive sales experience and remained a helpful point of contact throughout your purchase. I will ensure your kind comments are passed on to him.
I am, however, genuinely sorry that your experience following collection has not met the standard you expected. I completely appreciate how disappointing it must have been to discover that the vehicle had not been prepared to the level you expected, and I understand how this affected your first impressions of your new motorhome.
During our conversation, we discussed the delay with the replacement wheel centres. Unfortunately, the correct wheel centres had to be supplied directly by the manufacturer, as the ones you had identified online were the incorrect size and would not have fitted your vehicle correctly. Whilst I appreciate this offered little comfort at the time, we wanted to ensure that the correct parts were supplied and fitted.
In relation to the outstanding seat RAM components, these remain on order with Elddis. We have been advised of a current lead time of approximately 6–8 weeks, which is, unfortunately, outside of our control. That said, I completely understand your frustration at the delay, particularly when you were expecting what should have been a straightforward installation.
The aspect of your feedback that concerns me most is the lack of communication and updates you received. Regardless of the manufacturer lead times, we should have kept you informed throughout the process rather than leaving you to chase for information. I have discussed this with the team to ensure we improve our communication with customers moving forward.
Thank you once again for taking the time to speak with me and for giving us the opportunity to discuss your concerns. Please be assured that we will continue to monitor the outstanding parts order closely and will contact you as soon as we receive an update from Elddis.
Went in on a whim to have a look a…
Went in on a whim to have a look a small 2 berth caravan Ryan gave me some keys for me to have a look inside each of them, no pressure was put on me while i looked around. After finding the one i wanted i spoke to Ryan again asking him multiple questions and nothing was a problem to him. On the day of picking caravan up everything was explained to me throughly will definitely recommend spinney caravans and Ryan the salesman 10/10
12 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Ryan made your experience so enjoyable by giving you the opportunity to browse at your own pace, answering all of your questions, and ensuring there was never any pressure. Buying your first or next caravan is an exciting experience, and we're pleased Ryan was able to make the process both relaxed and informative.
It's also great to know that your handover was thorough and that you felt confident with your new caravan before setting off.
Thank you for your kind recommendation and your 10/10 rating. I will be sure to pass your lovely comments on to Ryan and the rest of the team.
Sold my motorhome to Spinney
Lovely people. Made me a sensible offer and kept their word on it. Great to deal with. Honest straightforward and friendly. The money was in my account in minutes after the checks were complete. Would highly recommend Spinney. Thanks Rick and thanks Ian.
14 July 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that selling your motorhome to Spinney was such a positive experience. It's great to know you found the process honest, straightforward, and hassle-free, and that Rick and Ian looked after you so well throughout.
We're especially pleased that everything was completed quickly and smoothly, with payment reaching your account promptly as promised.
Thank you for your recommendation. We'll be sure to pass your kind words on to Rick and Ian, they'll really appreciate your feedback.
The sales team are really friendly and…
The sales team are really friendly and helpful. And the motorhome handover was really good
11 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our sales team friendly and helpful, and that your motorhome handover was a positive experience. We pride ourselves on making the buying journey as smooth and enjoyable as possible, so it's great to know we delivered on that.
We hope you have many fantastic adventures in your new motorhome, and we look forward to welcoming you back to Spinney in the future.
Great members of staff will
Great members of staff will , and barry make you feel welcome and provide great service . Trust these guys for the best deal . All in hand which ever way you turn . Communication and updates all at hand . Dont go anywhere else go here as miles were worth it , for now have our caravan . And happy holidays ..thanx guys
.
11 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your fantastic review!
We're so pleased to hear that Will and Barry made you feel welcome and provided great service throughout your experience. It's wonderful to know that their communication, updates, and support gave you confidence every step of the way.
Thank you for travelling the extra miles to choose us, it really means a lot. We'll be sure to pass your kind words on to Will, Barry, and the rest of the team.
John Spinney at Spinney Motorhome Excellent Service
From first meeting John Spinney at the Motorhome show at Birmingham and along with Peter Roberts Motorhome we got a deal on our new Swift Kon-tiki John was excellent throughout our dealings with Spinneys and we finally got our Motorhome in early June 26 many thanks to John and the team at Cheshire for all your support thanks Dave & Jen Walker
4 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you, Dave and Jen, for taking the time to leave such a wonderful review.
We're delighted to hear that John provided excellent service from your very first meeting at the Birmingham Motorhome Show through to the handover of your new Swift Kon-Tiki. It's fantastic to know he made the whole experience enjoyable and kept you well supported throughout the process.
I'll be sure to pass on your kind words to John and the team.
Fast and friendly service
Popped into the Kenilworth branch to see if Paul could diagnose the issue with our water pump.
Needed a replacement which they had in stock and Paul got straight down to replacing it there and then.
They were fully booked for the next few weeks and we were going away so he got us out of a jam.
Couldn’t fault the service. Thanks again Paul. 😊
11 July 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for taking the time to leave such a fantastic review.
We're delighted to hear that Paul was able to get your water pump replaced so quickly and help you out before your trip away. We know how important it is to have everything working properly when you're heading off on holiday, so we're pleased we could get you back on the road despite our busy workshop schedule.
Your kind words about Paul's friendly and efficient service will mean a great deal to him, and we'll be sure to pass on your thanks.
We hope you have a fantastic trip, and we look forward to welcoming you back to Spinney Kenilworth in the future.
Disappointed with aftersale service
We purchased a motorhome from the Cheshire branch and although the purchase/ collection of the motorhome was very good the leisure battery was faulty and a temporary battery was put on to cover us until the correct battery was resourced. It's now 1 year on and after numerous phone calls made to Spinney we still have not received the correct battery.Now very disappointed with the aftersale service.😡
29 August 2025
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the purchase and collection of your motorhome, but we're very sorry to read of your disappointment with the aftersales service.
Unfortunately, based on the information provided, we have been unable to locate your details on our system to investigate this matter further.
If you could kindly contact us directly with your full name, address, or your vehicle registration number, we will be more than happy to look into this for you as a priority and establish the current status of the replacement leisure battery.
We appreciate you bringing this to our attention and look forward to resolving the matter for you as quickly as possible.
Customer service is alive and well at Spinney Cheshire
From ordering our caravan to collection it has been a smooth and friendly experience.
Joe and Richard could not have been more helpful .
Every one we met regardless of their job or position made us feel so welcome.
7 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your fantastic review.
We are delighted to hear that your experience with Spinney Cheshire was smooth, friendly and welcoming from the moment you placed your order through to collecting your caravan.
It's especially pleasing to hear that Joe and Richard provided such excellent service and made the process as easy as possible for you. We'll be sure to pass on your kind words to them, as well as to the rest of the team. Creating a welcoming and enjoyable experience for every customer is something we pride ourselves on, so it's wonderful to know this was reflected throughout your visit.
Upgrading my caravan
I wanted to change my caravan fairly quickley for a larger model. I contacted Spinney at Newcastle branch who had a new model in stock whilst I was away on holiday.
They arranged to transfer the mover, battery and aerial/wifi from my current van to the new one.
I then collected the new van a few days later
7 January 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you had such a smooth experience upgrading to your new caravan with our Staffordshire branch. It's great to know that the team were able to arrange the transfer of your mover, battery and aerial/Wi-Fi equipment, ensuring everything was ready for you to collect your new caravan so quickly.
Providing a seamless and efficient service is exactly what we strive for, so it's wonderful to hear that we were able to meet your expectations.
Thank you once again for choosing Spinney. We hope you enjoy many happy holidays in your new caravan and look forward to welcoming you back in the future.
From my initial Auto Trader enquiry…
From my initial Auto Trader enquiry with Spinney Crewe branch to the demonstration and delivery to our chosen store and stay site i cannot recommend this company enough. Absolutely professional from purchase to collection. Special thanks to John Smith who made sure everything on the 3 year old Coachman was to our liking. Special thanks to Neil who demonstrated all of the features on it allowing us to video it for future reference and answered all of our many questions and last but not least to Ian who professionally delivered our precious caravan to our chosen site with care and attention negotiating tight roads around Conwy Castle. Patiently waiting for us to follow and made sure we were happy with everything.
To sum up definitely buy a caravan or motor home from Spinney you won't be disappointed.
We are both so happy 😊
7 July 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for your wonderful review and for taking the time to share your experience.
We are absolutely delighted to hear that your journey with Spinney, from your initial Auto Trader enquiry through to the delivery of your Coachman caravan, was such a positive one.
It's fantastic to know that John ensured everything was prepared to your satisfaction, Neil provided a thorough and informative handover (and even helped you record it for future reference), and Ian delivered your caravan safely to your chosen site, navigating the roads around Conwy Castle with such care and professionalism.
We will be sure to pass your kind comments on to the team.
Very poor service
Very poor communication before sale. Vehicle hand over incomplete and van released with multiple defects which should have been dealt with before handover. So far it has proved impossible to get any of these problems resolved. As it stands I would not use Spinney again and would certainly recommend others not to either. Very poor and disappointing experience.
4 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to discuss your concerns with our team this afternoon.
We are very sorry to hear about your experience and sincerely apologise for the level of service you have received.
We are pleased that we have been able to agree on a way forward to resolve your concerns and are committed to ensuring this is progressed as quickly as possible.
At Spinney, we take all customer feedback seriously, and your comments will be shared with the relevant members of our team to help improve the service we provide.
We appreciate the opportunity to put things right and look forward to restoring your confidence in Spinney.
Great service at Spinney Cheshire
We purchased our new motorhome from Spinney Cheshire. Fantastic service from Mark French. He couldn't have been more helpful and offered us a great deal. We had a couple of niggles post collection but the team were proactive in sorting them out. I would definitely recommend this dealer and would use Spinney Cheshire again 👍
4 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you had such a positive experience purchasing your new motorhome from Spinney Cheshire. Your kind words about Mark French are greatly appreciated, and we will be sure to pass on your feedback to him. We know he will be pleased to hear that his helpful approach and the great deal he was able to offer made such a positive impression.
We're also pleased that, although you experienced a couple of minor issues after collection, our team acted proactively to resolve them quickly and efficiently. Providing excellent support before and after the sale is something we strive for, so it's wonderful to know this was reflected in your experience.
Thank you once again for your recommendation and for choosing Spinney. We wish you many happy adventures in your new motorhome and look forward to welcoming you back in the future.
My experience
Picked my van up they made me feel comfortable and made every effort to cover every part of the caravan so i was familiar with how to operate every part
27 June 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you felt comfortable throughout your handover and that our team took the time to explain every aspect of your caravan, ensuring you felt confident operating all of its features before you left.
Providing a thorough and relaxed handover is something we pride ourselves on, so it is wonderful to know this made a positive difference to your experience.
We wish you many happy adventures in your new caravan and look forward to welcoming you back to Spinney in the future.
Professional friendly helpful this my…
Professional friendly helpful this my fifth moterhome from them going back to 2010 still going strong 👍
4 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you found our team to be professional, friendly and helpful. It means a great deal to us that you have chosen Spinney for your last five motorhomes since 2010. Your continued loyalty and support over the years are truly appreciated.
We hope you enjoy many more happy adventures in your latest motorhome, and we look forward to welcoming you back whenever we can assist you in the future.
Great service
Great service from James and the entire team at Spinney as usual. Thank you very much
1 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your kind review! We're delighted to hear you received great service from James and the rest of the team.
Your continued support means a great deal to us, and we'll be sure to pass your lovely comments on to James. We really appreciate you taking the time to share your experience.
Thank you for choosing Spinney, and we look forward to welcoming you back again soon.
Wouldn’t buy another van from them
Bought a caravan from Northampton branch , 12 months warrant they said bring it back if you had a problems they would fix it under the warranty, the gas oven flame wasn’t right , when you turned the gas up it didn’t increase the flame also on the grill , they fixed it , and produce us with a bill ! Said we had gone over a pot hole , but they changed the gas adaptor in the front ,and had the oven out didn’ ring before hand just went ahead and fixed and charged us , the lock in the door was very stiff barrel came slightly out when you took the key out , said they fixed it , they haven’t . Gave us a 2nd key that didn’t fit any lockers or door. Back break light never worked wanted to charge us for a whole unit . Our experience has not been a great one . First time with the Spinney and our last . Would not buy a caravan from there again, there happy to sell you a van but not look after you after sales .This is not our 1st van been caravan if for 35 years never been treated as bad as they have . There after sales is rubbish
27 June 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave your feedback. We're sorry to hear that you remain disappointed with your experience.
Having reviewed the work carried out, we'd like to provide some clarification. The original issue with the oven was caused by low gas pressure, and we replaced both the faulty gas regulator and the gas shut-off valve under your warranty. These repairs did not require the oven to be dismantled.
Before any work was carried out, our technician identified that the oven frame had collapsed due to multiple broken rivets. This is not a fault that would occur through normal use. We contacted you while your caravan was in our workshop to explain the issue, and, following that conversation, you agreed to the additional 1.5 hours of labour required to remove, strip down and repair the oven.
Regarding the spare key, the replacement supplied by our Sales team was the correct key number. When we inspected it, we found it had not been finished correctly during manufacture. We adjusted it, tested it in all the locks, and confirmed it was working correctly before the caravan was returned.
With regard to the brake light, this is a sealed LED light cluster. Unfortunately, this type of component is not covered under the manufacturer's warranty. However, after discussing the matter with you, we supplied and fitted a good used replacement light cluster free of charge as a gesture of goodwill.
We're sorry that, despite these efforts, you have been left with a negative impression of our aftersales service. We always aim to resolve issues fairly and transparently, and we appreciate you taking the time to share your feedback.
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