Spin CDs 

If I could give them no stars I would. Taken money out a month ago and don’t answer phone or emails. Don’t use them

Spin has been getting a lot of bad press on this site. Just to balance things up a bit, I have been a customer for well over 20 years. I had around 7 live orders dating back to early 2017. I contacted Steve Brooks regularly who acknowledged that the live box sets, e.g. Little Feat, SRV, Steely Dan were proving difficult to get. I eventually asked for a refund on three of the older items I had ordered and got the refund into my bank within 5 days. Two of the items I received last week (SRV and Spirit boxes). Last year I ordered 4 expensive box sets - 2 Crimson, AR & Machines and Small Faces and while I had to wait a while they all arrived and very safely packaged. I will stick with Spin but you do have to be very patient. Don' forget they ain't Amazon! Richard

In addition to my last post there are dozens of people with the same experience. I suspect the company is insolvent and soon to close down, by taking money on behalf of SPINCD, SagePay are acting in collusion with fraud. I have contacted SagePay in the hope that they can close the account and stop customers being ripped off by taking money from them. Please contact Sagepay as well.

Ordered Thin Lizzy DVD over a month Ago,charged to my credit card ,NOTHING recieved, multiple emails sent ,NO response ,DO NOT waste your money or your time ,this is an internet scam. I deal will multiple vendors weekly and I have never h ad as many issues (except the subscription dept of Blues Matters magazine ,and even they finally resolved the issue) . This business is a fraud .

Bought an LP a few weeks ago which the Spin site said would be usually dispatched within 24 hours. Nothing received. Emailed them, no reply. I haven't been burned as badly as others, but in my book taking money and not sending the goods is as good as theft. Should have checked the company rather than jumping at rare vinyl.

Unable to get a response by Email or phone regarding items not sent to me.
My impression is of a firm heading for bust. Beware!

Orders dating back from January 2017 to October 2017 with Spin Cds Newcastle (based in Whitley Bay). I received one item from a multiple order after emailing numerous times and at first getting an apology from Mr Steve Brooks. Since then absolutely nothing and just short of £270 out of pocket! Emails are now being ignored but he still sends a mailshot every other day....as if I’d order anything else from him...crook!!

I thought use a local business, look after someone from North East...how wrong I got that.

Will try getting my money back thru bank as paid on visa. If no luck that way will take legal action against him.

was freaked by the negative reviews and asked for a refund...they replied same day...refund next day...no prob...thanks

I placed an order with Spin unbeknown to me that I may have issues getting the item in question. I was only aware after the order was placed and I came here that I knew I may have messed up. In all honesty and fairness Steve Brooks responded to my email as I requested a refund and explained that what I had ordered was unobtainable, in fairness nowhere in the UK has it! I asked for a refund on Fri and have received it today. The guy was not rude unlike myself during the opening exchanges and did what he promised. Remember this is a very small operation and he is going up against bigger fish so bare that in mind if you order.

I placed an order that was in stock for a 24hr dispatch - HOWEVER, the status remains pending (yes, they do take the payment) several weeks later. They don't respond to email and the phone line has no voicemail and never gets answered. I remember Spin from years ago and it was a quality company. Clearly now it is a scam and they are ripping off loads of customers.

Still waiting for order to arrive 6 weeks later was told that it was out of stock but still no joy, now trying for a refund which is proving difficult as they are not responding to any emails. From what used to be a good company seems to have declined into a scam site, brother had same problem 6 months ago and had to go through credit card insurance to get money back. Looks like i will have to go the same route.
DO NOT USE THIS SITE

I have a philosophical question: if I've NEVER before ordered from SPIN CDs, but have now done so, but I NEVER received the CDs I ordered, nor had ANY communication with the business, am I truly a "customer"? I feel more like a victim of a scam. They won't respond to my emails or phone calls, yet they took my $60 and delivered nothing. So tread carefully if you decide to do "business" with these folks.

Sadly didnt come here & saw the reviews until after it went ugly. In early Jan 2018 I ordered 2 cd boxsets which the site said were in stock & the site said something like usually shipped within 24 hours. A couple of weeks later the site says my orders are still being processed. It took some time to locate an email address that got a response as either the other site Contact Us address didnt work or were ignored. Yes I am not a UK resident so love a working email contact address. At the end of Jan I was told about backorders & to wait a couple of weeks. No updates so in mid March (yes i waited that long - don't you) to say please cancel & refund my money so I can pursue these items elsewhere. Long silence then got a email advising I had credit notes which got a response saying no. More silence and time passing. I contacted a UK Citizens Advice Bureau, the company's credit company gateway both of whom responded in less than 24 hours saying they couldn't help . Around the same time I contacted my credit card Co about a chargeback. Half an hour ago this review would have been a lot harsher but just checked my statement & both amounts have been refunded. Was this because of my card credit Co request or a delayed response by the company: don't care, its been too long a journey with too many silences for me to ignore & not post this. Me, I expect honesty on a website - if a product is not on site & subject to back order say so, if a resonable period of time has passed then talk to the customer before they talk with you because at that point the Co is losing me & when the customer some months later says cancel & refund do it really quickly & maybe some apology or explanation othrwise not only have you lost me but I am seriously unhappy with you. The Co & I assume its just 1 guy was never rude but way too slow to respond & far to keen to hang on to my funds.

Simply atrocious.
I'm beginning to regret not scanning TrustPilot (or similar review sites) before ordering from this company. They promise everything; deliver nothing. Hopeless and to be avoided. I'm starting proceedings to recover money.

In the last year they've slipped from incompetence into downright criminality... now hiding away, not responding to emails or phonecalls (if you ring them you'll get a ridiculous 'all our lines are busy - please try later' message). Meanwhile the newsletters continue to pour into one's inbox, boasting of CDs they're able to sell... I blame myself for placing a large order when I already had an inkling the game was up. They owe me around £200's worth of stuff and I suppose I'll have to try the small claims court. I'd be interested to know if anyone's receiving anything from them at all.

Ordered 5 CDs worth £97.00 on January 4th, never arrived, they are impossible to contact. Lost patience with them so I went to the gov.uk website where you can fill in a online court claim. Before I sent this I did attempt to make a final phone call which was answered !!! I told them that I was going to submit this claim and a refund was given less than 24 hours later. What a nightmare company, anybody else in this situation please just go online and fill in an online court claim. Also I have written an email to Record Collector magazine stating this sorry story and informed all my local record outlets, dealers and collectors to avoid any business with this company.

Avoid this site! After placing an order totalling £115 in November 2017 i still hadn't received the order by Feb dispute numerous attempts to contacted them by phone and email. No reply to either. I requested a refund but nothing. So I contacted my credit card company and put a chargeback claim in. My credit card company sorted it out and got me a full refund within 2 weeks. Very disappointed that spincd did not deliver as it's a great site. I'll stick to Amazon in the future

I had non-delivered orders dating back to July 2016 - all paid in full at the time of ordering. Despite numerous requests for updates I've heard nothing. Having read the other reviews I've now given up and asked for a full refund. It's a real shame as they do stock some hard to get items but I have no faith in their ability to deliver.

Avoid. I was on the hook for over £150 of goods with Spin at the end of 2017. I received nothing from them. I made an online court claim against them which cost a £25 fee. At the end of 28 days I received judgement in my favour and they then paid me the money owed plus the court fee. Spin operate an 'interesting' business model. If they owe you money I would take legal action immediately.

Please avoid this company. Ordered cd start of Feb, was in stock but never dispatched. I have now sent 4 emails politely asking for a refund but spin dont answer. Have started a chargeback claim through my bank to get the money back.
I would always rather use independant music shops to buy rather then amazon etc...there is no excuse for this type of service by spin and it just let's the entire independant sector down.

AVOID!