Spider Farmer Reviews 

532
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful and responsive customer service, appreciating quick issue resolution and the willingness to replace faulty parts. Many describe the overall service as professional and supportive, often finding the products satisfactory and of good quality. However, some customers noted issues with product quality, reporting items breaking quickly or appearing less durable, and felt customer service was unhelpful or unresponsive, with long delays or no replies. Additionally, some encountered problems with missing or broken parts upon delivery, and difficulties with the return process.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality. Many customers express... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, helpful, and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the outstanding build quality,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising the fast, quick, and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Since now nothing bad . They are super dispo to resolve problems or simply answer to questions. I had a problem with a sensor and they replaced it immediately afyer havin the right proves. I have a co... See more

Company replied

Rated 4 out of 5 stars

Very prompt when I had an issue. Quick delivery but to my neighbor. Finding specific products sometimes laborious as paging thru choices is slow. Despite this you still stand above other lighting comp... See more

Company replied

Rated 5 out of 5 stars

Good product to start with. Above-average quality production, and fair pricing. Where the real kicker comes in is at their customer service. Not often do you see the willingness to provide individ... See more

Company replied

Rated 5 out of 5 stars

I've ordered loads from them now, every time it arrives quickly and well packaged. I always make use of their sales and discount codes. Always a 5star review from me. Customer service is very helpful... See more

Company replied


Company details

  1. Lighting Manufacturer

Written by the company

Spider Farmer supplies high-quality indoor grow equipment: led grow lights, grow tents, ventilations etc. Worldwide warehouses and shipping, 24 hours customer service.


Contact info

3.5

Average

TrustScore 3.5 out of 5

532 reviews

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3.5

All reviews

(532)

199 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Spider Farmer SF1000: Stellar Performance Matched by Exceptional Customer Service



⭐⭐⭐⭐⭐

I recently purchased the Spider Farmer SF1000 LED Grow Light for my indoor garden, and it’s been an absolute game-changer! The full-spectrum lighting, powered by Samsung LM301B diodes, delivers a perfect blend of white, blue, red, and IR light, making it ideal for all growth stages—from seedlings to flowering. My plants are thriving with lush foliage and faster flowering, thanks to the 660nm red and IR light which boosts yields significantly.

The energy efficiency is remarkable, consuming only 100W while rivaling the output of a 200W HID light with much less heat. The dimming knob is a fantastic feature, allowing me to adjust light intensity to suit my plants’ needs easily. The fanless design keeps it completely silent, and the sturdy aluminum heat sink ensures cool operation without any noise.

The build quality is top-notch, with durable components and protective cable covers that give me confidence this light will last for years. Spider Farmer’s customer service is exceptional—quick, responsive, and incredibly helpful. When I had a question about optimizing light settings for my specific plants, their team responded within hours with detailed, practical advice that improved my setup. Their 5-year warranty adds even more peace of mind. Setup was a breeze, and the included hanging kit made installation simple in my 2x2 grow tent.

Spider Farmer’s customer service is truly outstanding and deserves high praise for its responsiveness and dedication. When I reached out with a question about my order & their team responded within hours, providing clear, detailed, and practical advice that significantly improved my setup. Their prompt and friendly communication made me feel valued as a customer, and their expertise gave me confidence in using their product. Whether it’s troubleshooting or offering tailored guidance, Spider Farmer’s customer service team goes above and beyond, making the entire experience seamless and stress-free.

The SF1000 has exceeded all my expectations—high yields, energy savings, and ease of use — and the customer service was top-notch.

Whether you’re a beginner or a seasoned grower, this light is a must-have. Highly recommend!

28 August 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

This is my first set-up and I found the Spider Farmer experience very good

This is my first set-up and I found the shopping experience to be fantastic…within a few hours they had everything picked and ready to go…then sent an email to confirm the order and then put it went immediately…was provided with tracking and everything arrived in 5 days which is awesome considering I live in Alberta.
As I said this is my first set-up up so I did find the instructions a little vague, especially with the app.
But a few hours and I managed to figure everything out and the set-up is running perfectly! My first 4 seeds popped yesterday so I’m really looking forward to this!
Thank you Spider Farmer for excellent customer service and quality components

3 September 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 4 out of 5 stars

Very prompt when I had an issue

Very prompt when I had an issue. Quick delivery but to my neighbor. Finding specific products sometimes laborious as paging thru choices is slow. Despite this you still stand above other lighting companies. I’ll be back.

25 August 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Great warranty

I purchased a tent fan and after several months it stopped working, they sent me a new one four days later. The rep was very nice and a pleasure to deal with. The fans work great.

8 August 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

Placed an order 2 weeks ago and still…

Placed an order 2 weeks ago and still not sent. The so called help are useless autobot responses.
This company have been an absolute nightmare to deal with. They advertise a product "in stock" and 7 day shipping. All lies. Happy to take your money yet they have little desire to for fill or honour their word.
Such a shame as now I will have to look for a Reputable company to assist in my industrial grow needs.
They have lost a potentially very lucrative endeavour with my company.

7 August 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

We are deeply sorry for your unpleasant shopping experience. But we still want to help you solve the problem.

Has your problem been resolved? If not, could you please send us your order information to our email: service@spider-farmer.com? We will help you solve your problem and give you a satisfactory solution.

Best regards.
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Great customer support

Great customer support! Helped me get rid of a duplicate order same day.

6 August 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

I had a problem with my oscillating fan…

I had a problem with my oscillating fan and the people at SF was very nice and helpful and quiet quick to respond and resolve the issue as soon as possible and I appreciate the support and thank you guys especially Ella for the great customer service.

1 August 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Great customer support

I had ordered my 2nd grow tent kit but this one came with a bad GGS controller straight out of the box. I emailed customer support and they replied fast and after showing the product malfunction they sent me a brand new one in the mail within a few days. Very satisfied

1 August 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Excellent customer service and reliable products

I’ve been using the Spider Farmer SF2000 Pro EVO for a while and was very satisfied with the light performance — until I recently encountered a technical issue. The lamp started flashing occasionally and the light output had clearly dropped.

I contacted their customer service, and they responded very quickly. They guided me through the troubleshooting process, were patient and professional, and sent me a replacement power supply after confirming the issue.

The part arrived safely, I installed it myself (not without a bit of effort on my side!), and everything is working perfectly again.

Very satisfied with the support and the product.
Thanks again to the Spider Farmer team!

24 July 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Excellent Products and Outstanding Customer Service

Excellent Products and Outstanding Customer Service!

I’ve been using products from spidefarmer.eu for a while now and I’m very impressed overall. The quality is consistently high, the performance speaks for itself, and you can tell the products are built to last.

I did experience two minor issues – one defective part and one damaged package – but this is where their customer service truly stood out: fast, friendly, and incredibly reliable. Every email I sent was answered within 24 hours, and the problems were resolved quickly and without any hassle. That’s the kind of service you rarely find these days!

All in all, I can highly recommend spidefarmer.eu – both for their excellent products and their exceptional customer support. I’ll definitely continue ordering from them!

31 July 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Customer support and quality is great!

Customer support was just great. I had some question and also some modifications which I would have liked to be applied and CS has guided me through the whole ordering process. Replies were correct and fast. Everything was shipped very fast and the quality is very good. For such price I dont think any other company can offer that quality. I am using the grow tent complete package for over 2 weeks now and it works exactly as promised! Everything also matches together perfect.

28 July 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

They sold me a product that does not…

They sold me a product that does not work.

I purchased g3000 light and uv light. They are suppose to clip in but they don’t fit.

They told me to suspend a wire from the ceiling which is ridiculous.

Refuse to refund me

9 July 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

We are deeply sorry for your unpleasant shopping experience. But we still want to help you solve the problem.

Has your problem been resolved? If not, could you please send us your order information to our email: service@spider-farmer.com? We will help you solve your problem and give you a satisfactory solution.

Best regards.
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Simply the best .

Spider Farmer Is my favorite company for grow equipment.Their lights provide a light spectrum that makes my medical Cannabis flourish .The service dept is friendly and fast.I would highly recommend their company and products to everyone.Thank you good people of Spider Farmer .

24 July 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Spider Farmer.
I placed an order (Order #218720) after paying the full amount at checkout, including shipping. Nowhere during the checkout process was it mentioned that I’d be required to pay additional shipping fees and costs afterward.
After payment, I was told I had to pay an extra $45, on top of the $100 I already paid, or provide a U.S. shipping address (which I don’t have). When I refused to pay more, they offered a refund but refused to refund to my PayPal account, even though their own website clearly states under the refund section that refunds can be sent to a PayPal account if a shipping receipt is provided.
Despite pointing this out and providing my PayPal link, they insisted they can only refund to the original payment method, ignoring their own stated policy. They have been slow, dismissive, and evasive throughout.
This company needs to be more transparent about shipping costs before checkout and should honor the refund options outlined in their policy. I will not be buying from Spider Farmer again and do not recommend them based on my experience.

14 July 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

We are sincerely sorry for the unpleasant shopping experience.

Has your problem been resolved? If not, could you please send us your order information to our email: service@spider-farmer.com? We will help you solve your problem and give you a satisfactory solution.

Best regards.
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Spider Farmer is the BEST Option.

Ive tried other brands, but none compare to Spiderfarmers!!! After trouble with other brands, I switch to Spider Farmer and is 100% satisfied. The Tent, light, inline fan, fans, the wifi temp controller, and For REASONABLE prices and financing... I had a small issue with a fan, with proof, they sent a new one, 100% Hassle Free. I respect any brand that Stand Behind their product.

8 July 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Reported problem with SF-4000 unit that…

Reported problem with SF-4000 unit that was 16 months old. After verifying my problem with a quick video I sent them $20.00 and they shipped me a complete LED driver. Installation was simple however you do need a soldering iron and extra solder.
Entire turn around was less than 2 weeks including shipping. Email communication was timely and concise.
The best service I have gotten from any China based company.

3 June 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Spider farmer support is the best!

I had a really good experience with spider farm support. My light was over two years old and was a gift from a friend. It stopped working and they were great with helping me get the parts to get it going again. They didn't even have to help me at all being the light was old and i wasn't the person who bought it. Good to see some companies treating its users so well.
Thanks so much Spider Farmer support!

19 June 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

Spider Farmer not Committed to its Products, Warranty, or Customers.

Spider Farmer does not appear interested in honoring its product 5 year warranty.
My SF600 AC adapter failed.
Spider Farmer sold me a 46VDC AC adapter to replace the original 36VDC AC adapter.
It's the only AC adapter Spider Farmer has to offer.
Spider Farmer will not send me return authorization to send back the incorrect/deficient AC adapter.

In place of its 5 year warranty, Spider Farmer wants me to give them my still working SF600 LED light and buy a new one at a discounted price.

I like my SF300 and SF600 grow lights, but because of Spider Farmer's awful disregard for its own warranty and reputation, and its disrespect for its customers, I would warn off potential customers.

13 June 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

Thanks for leaving a message here.

We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: service@spider-farmer.com? We will help you solve your problem and give you a satisfactory solution.

Best regards.
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Got me my new driver for my SE4500…

Got me my new driver for my SE4500 quick good customer service

2 June 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

My Honest Experience with the Spider…

My Honest Experience with the Spider Farmer GGS Ecosystem (Controller, AC10, Sensors, Fans, Inline Fan, Humidifier)

Hey fellow growers,

After some discussion here and a few comments suggesting I might be overly critical, I wanted to clarify where I am satisfied with my Spider Farmer gear – and where I feel there’s still work to be done.

I’ve built my current grow setup entirely around the Spider Farmer GGS ecosystem, including the Grow Light Controller, AC10 kit, SensorPro, clipfans, inline fan, and ultrasonic humidifier. Below is a breakdown of each component, followed by an overall verdict.



🌿 SF GGS Grow Light Controller

👍 Most features work very well.
Intuitive interface, stable operation, and excellent compatibility with other GGS devices.

👎 Major downside:
• The data graphs show regular gaps, which makes tracking environmental trends unreliable.
• This suggests data is stored remotely (on SF servers?) rather than locally.
• More importantly, you can’t trigger the AC10 outlets based on sensor data (e.g., turn on outlet 1 when soil moisture is low).
➡️ Verdict: Solid controller with great potential, but the automation logic needs to be opened up.



🔌 SF GGS AC10 Kit

👍 Good build, basic scheduling works.

👎 Big letdown:
• You can’t automate any outlet based on actual sensor data (temperature, humidity, etc.).
• Right now it’s just a fancy digital timer strip, which is disappointing for the price.
➡️ Verdict: So much potential, but hobbled by software limitations.



💨 SF GGS Clipfans (6 inch, 2x)

👍 Fantastic performance!
Quiet, powerful, stable, and well-made. Controls are accurate and reliable.

👎 Minor gripe:
• No individual control per fan within the app, which would add a lot of flexibility.
➡️ Verdict: Great fans, just wish they were a bit smarter.



🌬️ SF GGS Inline Duct Fan (6 inch)

👍 Moves air well, integrates fine with the controller.

👎 Issues:
• Loud at anything above low settings.
• Included carbon filter is undersized for serious grows.
• No advanced control options, like dimming during CO₂ injection or ramping based on conditions.
➡️ Verdict: Gets the job done, but lacks polish.



📊 SF SensorPro Kit

👍 Genuinely impressed.
• PPFD sensor is surprisingly accurate (tested against Apogee MQ500).
• CO₂ sensor within ±50ppm – that’s great at this price.

👎 Limitation:
• Can’t use this alongside the default sensor included with the GGS Controller – it replaces it.
• No option for multiple sensor inputs (e.g., top + bottom canopy).
➡️ Verdict: Excellent hardware, limited by a closed single-sensor system.



💧 SF Ultrasonic Humidifier

👎 Unfortunately the weakest link.
• Claimed 450ml/hr output is not achieved in practice – totally insufficient for a 240x120x200 tent.
• Spider Farmer’s advice: “turn off your lights and fans to let it work properly”… Seriously?
• No real GGS control, just a humidity target. No on/off toggle, no automation logic.
• Annoying beep on power-up (normal, according to SF).
• Inconsistent startup via AC10 (power is on, humidifier doesn’t activate).
• Build quality issues:
• Lid doesn’t seal well if the hose has even a slight pull – and no locking mechanism.
• Recommended to fill through the lid because lifting the tank causes rubber gasket leaks.
• So-called “stainless” hose clamp rusted within days.
• Supplied hose arrived with permanent kinks, unusable without replacement.

➡️ Verdict: Poorly executed. Not suitable for medium to large tents. Way too many flaws for the price.



🔍 Overall Conclusion

I want to love this system. The GGS ecosystem shows real promise, and some components (like the SensorPro and clipfans) are genuinely excellent. But software limitations, underpowered hardware, and missed opportunities hold it back. The hardware is 80% there, but the system as a whole still feels half-finished.

If Spider Farmer (@SpiderFarmerLED) can:
• Open up real automation logic (sensor → action),
• Improve consistency and integration,
• And step up quality control (especially on things like the humidifier),

…then this could be the go-to plug-and-play smart grow setup for home growers. Until then, it’s an interesting ecosystem – but one that requires patience, workarounds, and lowered expectations.

Hope this helps others considering the full GGS stack

19 May 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

Thanks for leaving a message here.

We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: service@spider-farmer.com? We will help you solve your problem and give you a satisfactory solution.

Best regards.
Spider Farmer Customer Support Team

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