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SPF Private Clients Reviews 1,697

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes feel smooth and stress-free. The service is frequently highlighted as excellent, with many appreciating the efficiency and ease of their overall experience, including quick response times and a supportive approach. However, some customers reported dissatisfaction with the after-service, mentioning unanswered emails. A few other people also reported concerns regarding certain interactions with staff.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise individuals like Aaron,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time. Customers frequently highlight the quick and timely... See more

User experience

People report positive experiences with user experience. Customers consistently highlight the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended to Ollie from a friend, and I am very grateful for this. i was looked after and updated during the process. with it being made very simple and therefore perfect for a first-time buye... See more

Company replied

Rated 5 out of 5 stars

Excellent service received from SPF (Cara & Finn) during our remortgage. Explained our options clearly and gave us good options to choose from in terms of lenders, rates, products etc. The process wa... See more

Company replied

Rated 5 out of 5 stars

James Williams was an absolute pleasure to work with. He was consistently supportive and took the time to guide me through every step, making the whole process clear and far less daunting.

Company replied

Rated 5 out of 5 stars

Great experience working with Wendy Docherty and Megan Kurt at SPF to arrange our mortgage. Highly responsive with clear and friendly communication. When there was a small hiccough in the process, the... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker

Written by the company

SPF Private Clients were established as Savills Private Finance in May 1997. Originally launching as the exclusive financial services arm of Savills plc, the Company rapidly grew into one of the market leaders in UK financial services. In 2011, following a management buy-out, the company changed to SPF Private Clients (SPF). Since then the company has grown and diversified into a national brokerage employing over 200 people, with offices in multiple locations across the UK, Channel Islands, and internationally in Hong Kong, Singapore and Dubai. Our diverse expert teams offer a trusted service across mortgages, insurance, protection, commercial finance and financial planning. In August 2022 we became part of the Howden group of companies, a leading global insurance company operating in 100+ countries.


Contact info

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Speak to one of our expert advisers

Discuss your mortgage or insurance and protection requirements.

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Tania is just great

Tania is just great, supportive, patient, great mortgage deal.

29 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Tania.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

smooth process and very responsive

smooth process and very responsive

29 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Really helpful with professional advise

Really helpful with professional advise
The team is very helpful to make the application process smoother and reduced a lot more back and forth time for the documents handing over to bank for processing

27 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Forget the rest and go with SPF

Forget the rest and go with SPF. The difference they have made to us when taking out our original mortgage and re-mortgaging has been invaluable. Professional, responsive, expert. Worth every penny to secure such a good deal. Thank you SPF!

3 November 2025
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

We recently worked with Victoria…

We recently worked with Victoria Zafirova as our mortgage broker, and we couldn’t be happier with the service we received. She was professional, knowledgeable, and always quick to respond to my questions. Victoria explained every step clearly, found me a great rate, and made the whole process much less stressful. I highly recommend her to anyone looking for an experienced and reliable mortgage adviser.

17 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Victoria.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Jack and Erin were a delight to work…

Jack and Erin were a delight to work with during the process of securing our mortgage in principle and final offer. They were always only to happy to help and got us a great rate. Highly recommend using SPF.

30 October 2025
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack and Erin.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Pension/Retirement Advice

I have been advised by Harry Savva for my pension retirement plan. He has given me professional and expert advice throughout the process. With clear guidance all the way along. He has been a pleasure to work with. I would highly recommend SPF Private Clients.

30 October 2025
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Harry.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

We recently completed a remortgage…Highly recommended

We recently completed a remortgage through SPF Private Clients Ltd, and I’d particularly like to thank Cristiana Zsigmond (Associate) and Archie Mademidis (Client Relationship Manager). Our case was far from straightforward and fraught with legal complications, but Cristiana and Archie were diligent, patient, and persistent throughout. They were responsive, knowledgeable, and professional, guiding us through every stage with calm expertise. Their perseverance made a complex process manageable, and we’re genuinely grateful for their support. Highly recommended and much appreciated.

16 October 2025
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Cristiana and Archie.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Jack Clarke was an exceptional…

Jack Clarke was an exceptional professional as our mortgage broker. He was very clear, diligent and thoughtful in all our interactions! He also connected us to his colleagues in a timely fashion to ensure we were insured with a competitive insurance company on the day of exchange.
We have been working with Jack for a number of years as our mortgage broker and I wouldn’t trust anyone else with these matters and recommend him undoubtably; he’s a terrific asset to SPF!
Thank you,
Bex & Emma

23 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Andy and Sophia were fantastic

Andy and Sophia were fantastic. It was a complicated transaction but they made the process efficient and easy. Highly recommend.

17 October 2025
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Andy and Sophia.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 4 out of 5 stars

Unique situation dealt with efficiently.

Very quick to respond to queries during the entire process.

23 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Outstanding Support from Sammi and Chloe – Highly Recommended!

As a first-time buyer navigating the London property market, I couldn’t have asked for a better mortgage broker than Sammi. Her extensive knowledge and professionalism were evident from the very beginning. Sammi and her team, especially Chloe, were incredibly responsive to all my queries and made sure I felt supported every step of the way.

They kept a close eye on every detail throughout the process, ensuring that I secured a mortgage product that was truly right for me. Their honest and expert advice gave me great confidence.

I’m genuinely grateful to have had Sammi and Chloe by my side. Their dedication and care made a potentially stressful experience smooth and reassuring. Thank you both for your outstanding support!

22 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Sammi and Chloe.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Ollie James

We had the pleasure of working with Ollie James. The service and communication were excellent throughout the process. Our requirements were unique, and Ollie was patient to ensure we secured the best possible rate. Highly recommend him on a personal and a professional capacity.

21 October 2025
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Ollie.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Our experience with Jack and Erin with…

Our experience with Jack and Erin with our new home buying and securing the mortgage was great. Both of them are extremely professional and really eased up given that we were first time buyers

20 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack and Erin.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

We received excellent mortgage advice…

We received excellent mortgage advice and very good communication throughout, for a very bespoke property. thank you very much Tim and the SPF team for excellent services.

14 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Tim.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

First class service

The service I have received from SPF has been professional, prompt, reliable and proactive. I worked with Ollie James a few years ago on my first mortgage as a FTB and personally sought him out again at SPF to work on the mortgage for my new purchase. Ollie is nothing short of helpful and knowledgable in his field, I trust him fully and know that he’s working to get me the best rate possible. My mortgage was sorted shortly after my offer was accepted meaning I had one less thing to worry about during the entire process. I would highly recommend SPF to anyone seeking a professional and first class service.

2 June 2025
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Ollie.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Elliot Hood

First time buyer here & it couldn’t have gone any smoother if we didn’t have Elliot Hood to guide us through. Very professional & honest, responsive to any queries we had along the way but also a sense of care to make sure he could alleviate any stress where necessary throughout the process. Thank you to Elliot & those involved that helped!

16 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Elliot.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Great mortgage renewal process

Great mortgage renewal process, very professional and efficient.

7 October 2025
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

First class professional care and…

First class professional care and support of the private client

8 October 2025
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

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