I was recommended to Ollie from a friend, and I am very grateful for this. i was looked after and updated during the process. with it being made very simple and therefore perfect for a first-time buye... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service received from SPF (Cara & Finn) during our remortgage. Explained our options clearly and gave us good options to choose from in terms of lenders, rates, products etc. The process wa... See more
Company replied
James Williams was an absolute pleasure to work with. He was consistently supportive and took the time to guide me through every step, making the whole process clear and far less daunting.
Company replied
Great experience working with Wendy Docherty and Megan Kurt at SPF to arrange our mortgage. Highly responsive with clear and friendly communication. When there was a small hiccough in the process, the... See more
Company replied
Company details
Written by the company
SPF Private Clients were established as Savills Private Finance in May 1997. Originally launching as the exclusive financial services arm of Savills plc, the Company rapidly grew into one of the market leaders in UK financial services. In 2011, following a management buy-out, the company changed to SPF Private Clients (SPF). Since then the company has grown and diversified into a national brokerage employing over 200 people, with offices in multiple locations across the UK, Channel Islands, and internationally in Hong Kong, Singapore and Dubai. Our diverse expert teams offer a trusted service across mortgages, insurance, protection, commercial finance and financial planning. In August 2022 we became part of the Howden group of companies, a leading global insurance company operating in 100+ countries.
Contact info
33 Gracechurch Street, EC3V 0BT, London, United Kingdom
- 020 7330 8500
- info@spf.co.uk
- www.spf.co.uk
Speak to one of our expert advisers
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
First class
As ever, first class customer service and advice throughout. The team are responsive, reliable and take away a great deal of stress in mortgage and insurance arrangements.
21 January 2026
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Jack is brilliant
Jack is brilliant, we always know we are getting the best advice and support.
15 January 2026
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
I had the best experience with everyone…
I had the best experience with everyone at SPF mainly Ben and Mia who was dealing with my file they were professional and informative. I would highly recommend.
14 January 2026
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Ben and Mia.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Our review
Our case handler (Pierre Blampied) did a great job assisting us with our mortgage and was always very responsive to our requests.
12 January 2026
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Pierre.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Great service by Chris
Great service by Chris, understands very quickly what you need and comes up with excellent solutions. Could not rate him more highly and have recommended him to numerous friends.
9 January 2026
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Chris.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Very good service
I had a first time experience taking a bridging loan and I am extremely pleased with the service provided. I was assisted by Frank who earned my trust from the first call. Communication was excellent throughout, and every step of the process was clearly explained. All my questions were answered with patience and reassurance, which made the whole experience stress-free. From application to funds release took just 4 days, which genuinely exceeded my expectations. I am pleasantly surprised by how smooth and efficient everything was and, from my experience, I would highly recommend SPF.
20 January 2026
Unprompted review
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Frank.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
A discriminatory business
My initial contact with your company involved a call from a very junior member of staff who demonstrated a lack of knowledge and professionalism. During this call, I felt that I was spoken to in a belittling and patronising manner. More concerningly, I believe I was treated differently and unfairly due to my minority background. I was made to feel disrespected and devalued, which I found deeply upsetting.
As a result, I submitted a formal complaint. I was subsequently contacted by an individual who introduced himself as a line manager and stated that the purpose of the call was to offer an apology. Unfortunately, this call was extremely disappointing and distressing. At no point was a genuine apology given. Instead, I was again spoken to in a patronising manner and was told that my written complaint was “hurting”, which is completely unacceptable. A complaint describing discriminatory and disrespectful treatment should never be framed as an inconvenience to staff.
15 January 2026
Unprompted review
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. I apologise that on this occasion the service you received did not meet your expectations.
We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. To help us investigate I am keen to understand what we got wrong and if at all possible, put it right for you. We have sent a request to help us identify and investigate this further. If you would be happy to provide these then I will identify and reach out directly.
Adam and Ruby - Income Protection
Adam and Ruby were fantastic. Really straightforward process to put some income protection in place. They did a great job keeping me updated and were able to establish the policy super quickly.
14 January 2026
Unprompted review
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Adam and Ruby.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Adam and Ruby provided excellent…
Adam and Ruby provided excellent management of a new Relevant Life Insurance policy - all went very smoothly and great communication.
13 January 2026
Unprompted review
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Adam and Ruby.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
10 years of great service
Been using SPF since 2016 and has been fantastic throughout this time.
13 January 2026
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Outstanding service for first time buyer!
SPF Private Clients were exceptional in arranging everything throughout my mortgage process, making what could have been a stressful experience feel smooth and well managed from start to finish. Cristiana Zsigmond was incredibly responsive, highly professional, and always clear and reassuring in her communication. She was proactive, detail-oriented, and a real pleasure to work with.
Archie Mademidis was equally impressive, providing constant support throughout the process and always staying on top of every detail. It was clear that he was fully engaged, knowledgeable, and ahead of the game at every stage.
Together, they made an outstanding team and delivered a level of service that went well beyond expectations. I would highly recommend SPF Private Clients to anyone looking for expert, reliable, and truly professional mortgage advice and support.
18 July 2025
Unprompted review
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Cristiana and Archie.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Jack and Erin went above and beyond!
Jack and Erin went above and beyond!
Jack Flynn & Erin Hudson were more helpful than we could've imagined.
Despite my partner and I having so many questions, they both helped us understand everything so clearly and simply with such rapid responses.
They got us the best mortgage possible and we truly felt like we were in safe hands with them at SPF.
17 December 2025
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack and Erin.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Very responsive and professional
SPF is very responsive and professional. Everything is clear from beginning till the end of the process. We have already used them twice and both experiences were very good. I highly recommend them.
9 January 2026
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Great service.
9 January 2026
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
A very positive experience
All straightforward, thank you Ed for communicating all throughout and updating regularly.
8 January 2026
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Ed.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Buy To Let Mortgage
I have just renewed my “buy to let” mortgage for another 2 years which was for me hassle free a great relief.
Cristiana was quick and efficient with the handling of it and gave me several options to choose from and with her help and guidance I got the right mortgage for me. Definitely a good experience using SPF Private Client.
6 January 2026
Unprompted review
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Cristiana.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Jack did a fabulous job
Jack did a fabulous job exploring options, coming up with the right solution and then helping navigate the legal process which is painful.
28 December 2025
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Helpful and efficient.
1 December 2025
Unprompted review
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
Great service and always super helpful
Great service and always super helpful. Helped us get exactly what we wanted. Thank you
5 January 2026
Unprompted review
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
The team wer prepred to go the "extra…
The team wer prepred to go the "extra mile"
for us.
Thank you
16 December 2025
Reply from SPF Private Clients
Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.
We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.
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