Great customer service: needed replacement glasses fast. I ordered yhem on the Friday and had them by Tuesday afternoon. The glasses themselves were excellent. I will definitely get glasses here again... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering from Spex4less and can highly recommend this company. Ordered varifocal sunglasses and the lenses are perfect. First pair I ordered were too big (my error) but they didn’t hesitate... See more
Company replied
They stopped my order before dispatch due to a minor quality-control issue, which they promptly informed me about and resolved by making a new pair of glasses. I’m really pleased they didn’t simply... See more
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From the start to the completion of my order was nothing short of exceptional. Jake & Steve looked after me impeccably. I had never purchased sunglasses via this method before. With needing pre... See more
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Company details
About Spex4Less
Written by the company
Spex4Less is a family-run business, providing prescription glasses, sunglasses and sports eyewear online for over 16 years. Spex4Less has an extensive range of high-quality glasses that are made and supplied in the UK. All glazing is conducted on-site by our team of highly skilled lab technicians, using the very latest glazing technology. We feel that we have mastered the supply of glasses online and perfected the aftercare. We have thousands of frames including over fifty top brand designers, at a fraction of high street prices. Whether you are looking to buy a cheap pair of glasses or treat yourself to a pair of designer glasses, you’ll receive the highest care from the dedicated customer service team. Spex4Less can supply lenses made to your new prescription and fit them to your existing frames, or produce a replacement pair with the prescription details from your existing lenses. We believe that purchasing glasses online should be completely risk-free. So, for that reason, every order you place at Spex4less comes with a unique 100% satisfaction guarantee and a full 12 months frame warranty without charge. We care deeply about your privacy and security, and all transactions are secured with the latest SSL technology, verified by Geo Trust.
Contact info
Everite House, Carr Lane, CH47 4BG, Hoylake,, United Kingdom
- 0151 632 6611
- info@spex4less.com
- www.spex4less.com
4.9
Excellent
30K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I had a problem with the frames as the screw came out.
I had a problem with the frames as the screw came out. This was immediately sorted and a repair dealt with quickly and so efficiently. I really appreciated the customer service. Thanks so much.
3 August 2026
Unprompted review
Reply from Spex4Less
Thank you for taking the time to leave such a lovely review. We’re sorry you had an issue with your frames, but it’s great to hear that our team was able to resolve it quickly and efficiently. We really appreciate your kind words about our customer service — we’re always happy to help!
Kindest Regards
Sophie
Good communication throughout
11 August 2026
Unprompted review
Reply from Spex4Less
Hi John,
Thank you for your kind review.
We’re delighted to hear you appreciated the communication throughout your order. Keeping our customers informed every step of the way is something we take great pride in.
Thank you for choosing Spex4Less. We truly appreciate your support.
I’ve been throughly impressed by…
I’ve been throughly impressed by Spex4Less. Their large stock list meant I was able to find the glasses I was looking for despite being out of stock at all other retailers. Their customer service responses were quick and fully resolved questions I had and my order arrived a day after I purchased them. Great experience.
13 August 2026
Unprompted review
Reply from Spex4Less
Hi Tyler,
Thank you for your fantastic review.
We’re delighted to hear you found the glasses you were looking for with us when they were unavailable elsewhere. It’s wonderful to know our wide range, responsive customer service and fast delivery all helped make your experience such a positive one.
Thank you for choosing Spex4Less. We truly appreciate your support and look forward to helping you again in the future.
Used spex4less 3 times, very happy every time.
I've now used spex4less three times and have been very happy with the service every time, including the latest set of prescription glasses where the optician gave me an incorrect prescription and spex4Less dealt with the issue as well as anyone could hope. I now have a new perfect set of bifocal prescription Ray Bans. You only know how good a company is when there is an issue to resolve, especially one that is not their fault. Spex4Less is one of a very limited number of companies that I actively recommend to others when they need glasses.
Using their photograph technique when ordering has meant the prescription and positioning of the reading part of the bifocals has been perfect every time and of course the price is much better than that offered by any of the well known opticians.
8 June 2026
Unprompted review
Reply from Spex4Less
Hi David,
Thank you for such a wonderful and detailed review.
We’re delighted to hear you've chosen Spex4Less three times and that each experience has been a positive one. While we're sorry your latest prescription wasn't quite right initially, we're pleased we could help resolve the situation and get you enjoying your new bifocal Ray-Bans. Looking after our customers when unexpected issues arise is something we take great pride in.
It’s also fantastic to hear our fitting photo process has consistently delivered such accurate results. Your recommendation and continued trust mean a great deal to our whole team. Thank you for choosing Spex4Less.
The process was so easy
6 August 2026
Unprompted review
Reply from Spex4Less
Hi Stephen,
Thank you for your kind review.
We’re delighted to hear you found the whole process so easy. Making it simple and straightforward to order prescription glasses online is exactly what we aim for.
Thank you for choosing Spex4Less. We truly appreciate your support.
Honestly can’t fault the experience
Honestly can’t fault the experience. Incredibly helpful and very easy to deal with. Very happy I got my glasses from Spex4less.
5 August 2026
Unprompted review
Reply from Spex4Less
Hi Doris,
Thank you for your fantastic review.
We’re delighted to hear you had such a positive experience with Spex4Less. Knowing you found our team helpful, easy to deal with and that you're happy with your new glasses means a great deal to us.
Thank you for choosing Spex4Less. We truly appreciate your support.
Reliable ,Quick service.
Friendly ,knowledgeable and efficient service . Have used for a while and recommended to friends.
11 August 2026
Unprompted review
Reply from Spex4Less
Hi Dollylady,
Thank you for your wonderful review.
We’re delighted to hear you've continued to choose Spex4Less and that you've found our team friendly, knowledgeable and efficient. Your recommendation to your friends means a great deal to us and is one of the biggest compliments we could receive.
Thank you for your continued support. We look forward to helping you again.
Great service as always !
7 August 2026
Unprompted review
Reply from Spex4Less
Hi Tony,
Thank you for your continued support.
We’re delighted to hear another order has lived up to your expectations. Providing consistently great service is exactly what we strive for, so your kind words mean a great deal to the whole team.
Thank you for choosing Spex4Less once again.
Excellent customer service & quick delivery
Excellent customer service & quick delivery, wouldn't hesitate to use them in future.
5 August 2026
Unprompted review
Reply from Spex4Less
Hi Keith,
Thank you for your fantastic review.
We’re delighted to hear you were pleased with both our customer service and quick delivery. It’s wonderful to know you'd happily choose Spex4Less again in the future.
Thank you for your support. We look forward to helping you with your next pair.
Great product and really good value for…
Great product and really good value for money. Sadly can't say the same to Royal Mail who threw the package containing two pairs of glasses over the fence. Thankfully they survived
6 August 2026
Unprompted review
Reply from Spex4Less
Hi Hubey,
Thank you for your lovely review.
We’re delighted to hear you were pleased with the quality and value of your glasses. We’re sorry to hear Royal Mail didn't handle your parcel with the care it deserved, but we're very glad your glasses arrived safely without any damage.
Thank you for choosing Spex4Less. We truly appreciate your support.
Great looking glasses
Great looking glasses. The experience is quite straight forward
10 August 2026
Unprompted review
Reply from Spex4Less
Thank you for taking the time to leave a positive review. We are pleased to hear you are happy with your new glasses.
I can see you have rated us 4 out of 5 stars. We are always looking to improve our services and welcome feedback. If you would like to discuss this further, please email us at info@spex4less.com
Thank you again for choosing to purchase your new glasses with Spex4less, we hope to hear from you again in the future.
Kind Regards
Sophie Swaine
Quick and easy ordering process
Quick and easy ordering process, the website works very well.
29 July 2026
Unprompted review
Reply from Spex4Less
Hi,
Thank you for your kind review.
We’re delighted to hear you found the ordering process quick and easy and that our website worked well for you. Providing a simple, hassle-free experience from start to finish is exactly what we strive for.
Thank you for choosing Spex4Less. We truly appreciate your support.
Great service and glasses (as always)
I have been using Spex4Less for some years now, and they never fail to impress with the speed of delivery and communication throughout the process. Once again, the ordering and delivery processes were exemplary. The glasses are exactly what I needed: a low-cost pair of varifocals that I can use when kayaking, knowing that I can see well, but should the worst happen and I lose them, it will not break either my heart or my bank balance.
8 August 2026
Unprompted review
Reply from Spex4Less
Hi Ian,
Thank you for your continued support and wonderful review.
We’re delighted to hear Spex4Less continues to impress you with our delivery times, communication and overall service. It’s fantastic to know your new varifocals are exactly what you needed for kayaking, giving you clear vision and great value without the worry of replacing an expensive pair if they're ever lost.
Your loyalty over the years means a great deal to the whole team. Thank you for choosing Spex4Less, and we look forward to helping you again.
Real people, really high customer service, totally brilliant...
I've been buying varifocal glasses from Spex4Less for a number of years and the service is always excellent.
I've had the odd issue with the prescription over that time but importantly there is always a person to speak to and any problems get fixed quickly.
If you're looking for a company to provide an extremely high level of service, at competitive prices and to be there to help you through the process Spex4Less should be at the top of your list.
27 July 2026
Unprompted review
Reply from Spex4Less
Hi Andrew,
Thank you for such a wonderful and thoughtful review.
We’re delighted to hear you've trusted Spex4Less with your varifocal glasses for so many years. While we're sorry you've occasionally experienced prescription issues, we're pleased our team has always been able to resolve them quickly. We firmly believe being available to speak with our customers and providing personal support is an important part of the service we offer.
Your kind words about our customer care, competitive pricing and commitment to helping customers through every step of the process mean a great deal to the whole team. Thank you for your continued loyalty and recommendation.
First time reglazing frames and it was very easy
Stellar service reglazing a pair of glasses. I've never reglazed a pair before but Spex4Less did make it about as painless as it could be. I wanted specific lens features and colours and they walked me through the various options and the different prices. There was no rush or pressure - it was a case of give us a call when you've decided etc. Once I knew what I wanted, they sent a tracked postage label for me to post my frames and they were returned in about 10 days, perfect and with the old lenses included. Overall, they're just nice people to deal with and they're trying their best to compete with the big boys through great customer service. They're trying to understand individual customer preferences and satisfy them, rather than the chains that give generic paint by numbers advice driven by margins and poor staff training. People don't buy spectacles every week, so I admire them pouring time into customers to play the long game and build a loyal customer base, which I'm very content to remain part of.
24 July 2026
Unprompted review
Reply from Spex4Less
Hi,
Thank you for such an incredible review.
We’re delighted your first reglaze experience was such a positive one. Taking the time to explain the different lens options without any pressure is exactly how we believe choosing new lenses should be. We're also pleased the tracked postage process and turnaround made everything as simple and convenient as possible.
Your comments about our customer service and personal approach really mean a lot to our family-run team. Building long-term relationships through honest advice and quality workmanship is exactly what we strive for. Thank you for your loyalty and for choosing Spex4Less.
Amazing service from beginning to end
Amazing service from beginning to end.
Clear communication and so easy to arrange collection of glasses from my house using royal mail.
Over the moon with the glasses and the quality of the reglaze.
Will definitely use again and will recommend to other.
3 August 2026
Unprompted review
Reply from Spex4Less
Hi Claire,
Thank you for your fantastic review.
We’re delighted to hear your reglaze experience was so smooth from beginning to end. It’s wonderful to know arranging collection through Royal Mail was straightforward and that you're so pleased with both the quality of the finished glasses and our communication throughout.
Thank you for your recommendation and for choosing Spex4Less. We look forward to helping you again.
Really easy to buy glasses from
Really easy to buy glasses from. Great choice. Quick turnaround and good value for money. Highly recommended
7 August 2026
Unprompted review
Reply from Spex4Less
Hi Adrian,
Thank you for your fantastic review.
We’re delighted to hear you found it easy to order your glasses and enjoyed our wide choice of frames, quick turnaround and excellent value for money. Providing a simple and enjoyable experience is exactly what we aim for.
Thank you for your recommendation and for choosing Spex4Less.
I am extremely pleased with the service…
I am extremely pleased with the service and support from the team. My glasses arrived ahead of schedule and are brilliant. I can’t praise them enough for their quality.
8 August 2026
Unprompted review
Reply from Spex4Less
Hi Mark,
Thank you for your fantastic review.
We’re delighted to hear you were so pleased with both our service and support. It’s wonderful to know your glasses arrived ahead of schedule and that you’re so happy with their quality.
Your kind words mean a great deal to the whole team. Thank you for choosing Spex4Less.
Used the reglaze service for my branded…
Used the reglaze service for my branded sunglasses. Really good communication and service
8 August 2026
Unprompted review
Reply from Spex4Less
Hi Sean,
Thank you for your kind review.
We’re delighted to hear you were pleased with our reglaze service for your branded sunglasses. It’s great to know our communication and service made the whole experience a positive one.
Thank you for choosing Spex4Less. We hope you enjoy your refreshed sunglasses.
First class service
First class service, already recommending to friends !
8 August 2026
Unprompted review
Reply from Spex4Less
Hi Dorothy,
Thank you for your fantastic review.
We’re delighted to hear you received first-class service and that you’re already recommending Spex4Less to your friends. Your recommendation means a great deal to the whole team.
Thank you for choosing Spex4Less.
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