Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lynne Alison has been outstanding and very efficient as our Factor Agent. Lynne has been very professional and gets things done. With reference to our experience, we cannot understand why Factors get... See more
Company replied
I got in touch recently about potholes near the entrance to the parking at the back of our flat. Susie was extremely prompt and helpful in her reply. She also followed up with extra information she r... See more
Company replied
I have had Speirs Gumley as the factors at my flat for 17 years now, during this time I have had numerous dealing with them, some good, some bad and some average. What I can say is since the he new pr... See more
Company replied
Company details
Written by the company
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Contact info
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, United Kingdom
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4.1
Great
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Friendly and professional staff
5 December 2025
Reply from Speirs Gumley
Good Morning Joseph,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
Speirs Gumley
Reply from Speirs Gumley
Good Morning Val,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards
Speirs Gumley
Lynne Alison has been outstanding and…
Lynne Alison has been outstanding and very efficient as our Factor Agent. Lynne has been very professional and gets things done. With reference to our experience, we cannot understand why Factors get such a bad reputation. We have had Lynne representing Spiers & Gumley for 9 1/2 years. We have loved having a great factor, where all outside maintenance, repairs and building insurance is covered. Having by a Factor is far cheaper than being responsible for all those bills. Only regret, is we wish Lynne was our factor where we are moving to at Towans Court!
3 December 2025
Unprompted review
Reply from Speirs Gumley
Good Morning Sabrina,
Thank you for taking the time to leave us a review. We are delighted to hear your wonderful feedback about Lynne and will make sure to pass it to her. We wish you all the best in your house move.
Kind Regards,
Speirs Gumley
Good clear information from Factor
Joanne Knox has been great keeping me fully informed through a tricky time with major repairs to the buildings exterior.
1 December 2025
Unprompted review
Reply from Speirs Gumley
Good Morning Ian,
Thank you for taking the time to leave us a review. We're pleased to hear Jo has been able to assist you with the major works at your property. We'll pass on your feedback to Jo who will be delighted to hear it.
Kind Regards,
Speirs Gumley
Seem to do ok the staff are friendly…
Seem to do ok the staff are friendly and helpful,could do better if they moved faster on some issues
28 November 2025
Reply from Speirs Gumley
Good Morning John,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Kind Regards,
Speirs Gumley
Reply from Speirs Gumley
Good Morning Mark,
Thank you for taking the time to leave us a review. Your property manager Lynne was advised by the grounds contractor in September that they had cut back the bush and she contacted you to ensure you were happy with the work done.
When you came back to Lynne and explained you felt the bush was still too high, she asked the contractor to reattend. Lynne has since visited the property to inspect the work and feels there is further levelling required. She has instructed the contractor to reattend.
We apologise for the delay in this work being completed to your satisfaction.
Kind Regards,
Speirs Gumley
Common sense.
Olivia showed common sense in dealing with the issue the picture simply confirmed the situation and resolved it to our satisfaction.
28 November 2025
Reply from Speirs Gumley
Good Morning Mark,
Thank you for taking the time to leave us a review. We're pleased to hear Olivia was able to help you with your recent query, we'll pass on your feedback to her.
Kind Regards,
Speirs Gumley
Terrible company
All very suspicious that invited reviews are answered straight away!!
I have used this factor for 20 years and I find the last 12 months reviews laughable.
I don’t ever remember having any of my issues dealt with quickly or professionally.
27 November 2025
Unprompted review
Reply from Speirs Gumley
Hello Swampy,
Thank you for taking the time to leave us a review. We're disappointed to hear that you haven't found our service to be professional, if you would like to contact us on feedback@speirsgumley.com we will look into your specific concerns.
Kind Regards,
Speirs Gumley
Awful
Terrible company to try and deal with.
I cannot comprehend how they are now showing such a high score but an invited review about how much help was given to set up a direct debit seems a bit suspicious.
Having dealt with them for 20 years I can say I find them incompetent, untrustworthy and very expensive and slow to respond if at all, Allan Lavery is the one person stands out as being the best of a terrible bunch.
27 November 2025
Unprompted review
Reply from Speirs Gumley
Hello Johnny,
Thank you for taking the time to leave us a review. We're disappointed to hear that you haven't found our service to be competent, if you would like to contact us on feedback@speirsgumley.com we will look into your specific concerns.
Kind Regards,
Speirs Gumley
Our new contact person (Abby) for…
Our new contact person (Abby) for Cleveden Crescent is excellent.
7 November 2025
Reply from Speirs Gumley
Hi Alasdair,
Thank you for taking the time to leave a review. We're delighted to hear you're happy with your property manager Abby, we'll make sure to pass her your kind feedback.
Kind Regards,
Speirs Gumley
Professional approach to problems arising.
Having in mind that we live permanently in Cyprus we depend on your good job so that our houses are well maintained for the satisfaction of our tenants. So fa so good and we are happy about this
14 August 2025
Reply from Speirs Gumley
Hi Petros,
Thank you for taking the time to leave us a review. We're really pleased to hear you're happy with the service from our Team, and that you're able to depend on us to look after your property.
Kind Regards,
Speirs Gumley
Excellent Service and Support
My experience with My Factors has been outstanding. The team is always ready to help, no matter the issue, and their professionalism and friendliness make a real difference. Special thanks to Susie and Brian for going above and beyond — they’re always quick to respond and genuinely care about providing the best support. Highly recommended!
7 November 2025
Unprompted review
Reply from Speirs Gumley
Hi there,
Thank you for taking the time to leave us a review. We're so pleased to hear that you've found our team professional and friendly and we really do care about providing the best support!
We'll be sure to pass your kind words to Susie and Brian.
Kind Regards,
Speirs Gumley
So Many Bogus Reviews In 2025
I've been a client for over thirty years and until early 2025, the vast majority of Speirs Gumley reviews were negative or indeed, very negative. Strangely, more recently, most have been positive! Their service levels and the uncooperative attitude of some staff members haven't improved of late - so the obvious conclusion has to be that many of the recent reviews are bogus. Therefore one star is appropriate. It's very sad, as there are people in this company who are pleasant and work efficiently for their clients. Those bogus reviews - such an insult to them!
28 October 2025
Unprompted review
Since I have owned this property
Since I have owned this property, I have watched it go down hill. The steps with broken tiles, where myself, a family member and other residents have tripped. There is no paint on the window sills, they’re relight down to bare wood. I have complained about all of the above.
27 October 2025
Reply from Speirs Gumley
Good Afternoon Maureen,
Thank you for taking the time to leave a review, we appreciate your feedback.
In relation to the steps at the front of your property, as soon as you alerted your property manager of the safety concern, a contractor was deployed to make them safe. We wrote to owners last year regarding the condition of the front steps and provided details of quotes received to repair them. Unfortunately, we did not receive funding or agreement from the owners to instruct the full repair. Due to the time of the year, external tiling work can't be done in wet weather or low temperatures so we will obtain quotes again for a full repair in Spring and provide these to owners.
We also obtained quotes for the repainting of the window sills and eternal areas of the property and provided these to all owners last year, unfortunately we received agreement from only 1 of the 8 owners, therefore we were unable to instruct this work. Your property manager is currently obtaining revised quotes for an internal and external redecoration scheme which will be sent to owners for their consideration. Again, any external painting work will not be possible until the Spring now.
If we can assist you with anything, please don't hesitate to contact our team.
Kind Regards,
Speirs Gumley
My inquiry was dealt with quickly …
My inquiry was dealt with very quickly in a professional friendly manner.
20 October 2025
Reply from Speirs Gumley
Hi Sheila,
Thank you for taking the time to leave us a review. We're pleased to hear you were happy with the service you received from our team.
Kind Regards,
Speirs Gumley
Excellent property manager
All the property managers we have had have been total professionals and extremely helpful
10 October 2025
Reply from Speirs Gumley
Hi Linda,
Thank you so much for taking the time to leave us a review. We're delighted to hear you've found our team helpful and professional.
Kind Regards,
Speirs Gumley
Like most things in life
Like most things in life, it is so refreshing to deal with people who clearly are very caring and civil. Marry these components to professionalism, there is no cause for complaints.
16 October 2025
Reply from Speirs Gumley
Hi Thomas,
Thank you for taking the time to leave us a review, and for such wonderful feedback. We're delighted to hear you're happy with our service.
Kind Regards,
Speirs Gumley
Effective customer service
It is never easy to keep all residents happy all of the time but as a professional company with long standing ties in managing developments SG certainly do a good job. Any issues raised are always given immediate attention and response provided on intended course of action.
15 October 2025
Reply from Speirs Gumley
Hi William,
Thank you for taking the time to leave us a review. We really appreciate your kind words and we're so pleased to hear that you're happy with our service and feel that we deal with any issues raised promptly.
Kind Regards,
Speirs Gumley
Helpful and Efficient
Whenever I highlight an issue, with the property, Michael of Spiers and Gumley, Glasgow, gets back to me promptly to resolve the issue in a polite and efficient manner.
10 October 2025
Reply from Speirs Gumley
Hi Mrs Innes,
Thank you for taking the time to leave us a review, we're delighted to hear you're happy with the service you've received from Michael, we'll be sure to pass on your kind words to him.
Kind Regards,
Speirs Gumley
Reply from Speirs Gumley
Hi Tim,
Thanks for taking the time to leave us a review, we really appreciate it and are glad to hear you're happy with our service.
Kind Regards,
Speirs Gumley
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