Speedshift Logistics Reviews 766

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Outstanding service!! Couldn’t believe how good Speedshift are, never had to arrange collection/delivery before and it was so straight forward I kept thinking I was doing something wrong. Especially w... See more

Rated 4 out of 5 stars

Service was great, was kept informed and all went well. The problem, however, was that my item was slightly longer than one pallet and so was charged for two. But when the driver delivered the item, i... See more

Rated 5 out of 5 stars

After 2 failed attempts with a different pallet carrier (the yellow guys), I booked speedshift on a Thursday evening. I received a call the following morning from the very friendly staff at Speedshift... See more

Rated 1 out of 5 stars

Terrible service , they deducted an extra £79 after j had paid for the delivery which they ended up sending to a different location..the mistake was theirs and they wouldn't even offer an apology. Th... See more

Company details

  1. Courier and Delivery Service

Written by the company

Speedshift Logistics Ltd are experienced logistics handlers for your pallet and parcel freight throughout the UK and Europe. For a free quotation, get in touch! We operate a Pallet Collection and Delivery service from anywhere in the UK and delivered all over the world from a top UK Pallet Courier company. If you require a more specialist freight delivery service, please contact us now. The networks that we use are formed from independent freight shipping operators around the world with unsurpassed local knowledge. All members belong to the Road Haulage association and abide by its terms. In total Speedshift has a fleet of over 7,000 vehicles at its disposal - probably unmatched by any single carrier delivering across Europe and the rest of the world.


Contact info

4.1

Great

TrustScore 4 out of 5

766 reviews

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Replied to 10% of negative reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service. From start to finish a very. My experience was a heavy pallet Cornwall to Derby inside of 24 hours at a very reasonable cost. Highly recommend this service provider.

20 November 2024
Unprompted review
Rated 4 out of 5 stars

Speedshift Logistics offers a…

Speedshift Logistics offers a convenient and efficient pallet delivery service that simplifies the process significantly. Booking online and calculating costs instantly make it a hassle-free experience. The company's staff, like Evie, provide a personal yet professional touch, ensuring all options are clear and quotations are sensible. While there have been some issues with delivery and charges, when everything goes smoothly, Speedshift is a reliable choice for logistics needs. There's always room for improvement, but overall, they open up opportunities for buyers and sellers across distances.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID please please

It has been a month that the Speed Shift gave me anxiety! Evie the manager and Laura the assistant/receptionist wasted my time, money and energy! The way they treat their customers they need to be banned from this pallet service! I bought item from eBay and paid SpeedShift to deliver for me. They overcharged me after they collected the item and took it to their depo and asked me either pay us or we take your item back for sale! Lol my own item they wanted to put back on sale! Who says that? What a forc! They even contacted the poor man from ebay that we will bring it back to you for sale lol the man from ebay contacted me that why they are so unfair and why they charge you again? If you need help I can help…I said thats how they take peoples money… you dont need to worry I will deal with them myself…. Finally after few weeks conversation I paid them again£150 extra to deliver the item to my address. But again they made excuses that they cannot unload the item from the track as they dont have 2 men to unload lol. They asked me to book another van and collect my item! Who does that ? A business maybe can book Every step a van a track a pallet?!! I am a decent customer I just want my item to come to my address thats all. I had about 100 emails /conversation with poor Laura who cannot handle issues and cannot solve problems! Only can ask for more money! And can email you nonsense 1000 times if she want to but not solving the actual issue she can only make you unhappy with each email!
As I was tired of emailing them and not any solution I decided to call to the depot/warehouse people directly and begged them to bring to my address and i book 2 men to unload the item to finish this story! Such a shame to these type of delivery services that ruins UK! I feel very sorry for them as they dont know the business but they do business and eat their customers brains! What a poor work life they have fighting/forcing everyday for money!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

First class correspondance,

First class correspondance,
Collection and delivery on time,the delivery driver was very helpful as it was a difficult delivery area
Definately will use again and recommend .

25 October 2024
Unprompted review
Rated 5 out of 5 stars

What a breath of fresh air Speedshif are

What a breath of fresh air Speedshift are. I was having a nightmare getting a pallet to N.Ireland with all the paperwork the company I was using requiring. I decided to find another company and came across Speedshift, gave them a call and was assured they sort all the paperwork out, just let them know the size and weight of the pallet along with contents and value, they do the rest. The pallet was booked, collected from our mainland UK address and delivered to my client in N.Ireland within 4 days, no red tape, no delay. Excellent service and thoroughly recommended.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Never used a service like this before. I had a parcel collected from northern Ireland to the England with no issues at all.
Will definitely use again if needed

Thanks ⭐⭐⭐⭐⭐

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service avoid at all cost

Terrible service , they deducted an extra £79 after j had paid for the delivery which they ended up sending to a different location..the mistake was theirs and they wouldn't even offer an apology. They instead went on to charge me extra without my knowledge nor consent. They arrived thieves. I would beaking further complaints about these theiving and rude lot!!! Moat of these reviews are fake because the majority of the reviews I habe now read, which I should have done before using them are full of complaints. I would avoid at all cost..their customer service is non existent and it looks like they are bent on screwing their customers over!!!

18 July 2024
Unprompted review
Rated 1 out of 5 stars

Unauthorized Charges and Poor Customer…

Unauthorized Charges and Poor Customer Service,
I am extremely disappointed with the service I received from this company. After booking a delivery, the driver incurred an £80 parking charge, which was entirely their responsibility. Despite this, the company claimed I was liable based on incorrect information and then withdrew the funds from my account without my consent. When I raised the issue, they were unhelpful and refused to acknowledge their mistake. I have reported this unauthorized transaction to my bank and would strongly advise others to be cautious when using this service. The handling of this situation was completely unacceptable, and I would not recommend this company to anyone.

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Worst service ever ! !

Used this pallet service and delivery guy delivered it to the customer not on a pallet dragging it across the floor . Absolutely ruined an item I paid £600 for and a £100 delivery service .have had to file through the courts as they offered a refund of £100 when it cost £100 for delivery , refund to buyer was £265 and price of product £265 ! DONT USE THESE CLOWNS ! Chocolate tea pot would be more useful
Read the review below “we are a pallet service we move on pallets “ clearly not 😂 obviously paid for a pallet to pallet delivery not pallet to smashed on the floor and dragged to customer location . So wouldn’t need a upcharge in insurance if you done the service you’re charging people for . Regardless of your insurance claim a court order has been issued agaist yourself .

29 June 2024
Unprompted review
Speedshift Logistics logo

Reply from Speedshift Logistics

Speedshift was the first company to offer online pallet shipping. We started in 2009. We have shipped over half a million pallets since we started so hardly scammers.
This insurance claim is still pending and going through the system. You only sold the item for £175 so that would be the limit of the claim with ANY insurance company. You CHOSE to downgrade to the lowest level of insurance cover to save yourself £3 on shipping. Obviously questions need to be asked about what went wrong with the delivery and we are looking into this.

Rated 5 out of 5 stars

Happy customer

We use speed shift for all our pallet shipments. They are always helpful, efficient and the price is very reasonable.I would and do recommend them.

3 April 2024
Rated 5 out of 5 stars

Kept me informed every step of the way

Extremely helpful and kept me up-to-date with all stages of the process. Although they are a logistics company and use other companies to do the moving, the actual companies they used were also very good. The final delivery company - Liam Connelly - delivered the engine directly into my garage, something they did not have to do.

26 March 2024

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