Specsavers Reviews 

Friendly, efficient and professional

First time having eye test at home as this year became housebound. Saw on TV that Specsavers come out to you. Today EDWIN came to do my test. It was very thorough and he was very kind and patient with me. He had a large selection of glasses with him so I was able to pick out some new ones. Someone will come out to fit my glasses when ready. I’m so thankful for Edwin’s professional and kind help (I am 74). K from Derby.

I had been a long standing customer of Specsavers, Bath for 20+ yrs. A pair of glasses I had bought there, less than one year old, came apart in my hands, with a lens coming loose from the frame. I asked Specsavers to kindly fix or replace the glasses foc., under their much touted 2yr Warranty. They categorically refused, arbitrarily insisting it was my 'rough handling' of the glasses that had caused the damage, even though no such 'damage' had ever occurred to the dozens of glasses I had bought there in the preceding 20yrs, nor was there any evidence of 'rough handling' that they were able to provide.

I was eventually obliged to issue a claim through the County Court, following over 6 months of fruitless, frustrating email exchanges, whereupon Specsavers eventually, begrudgingly conceded they were indeed at fault by reimbursing me the full cost of the glasses, in addition to Court costs and interest accrued.

The final irony being, Specsavers then had the audacity to actually BAN me from their Bath store, as though I would ever dream of having further dealings with such a duplicitous bunch of charlatans and chancers. If you didn't laugh....!

I have received appalling customer service in the Yeovil store today. I have been a Specsavers customer for over 15 years having both glasses and contact lenses. I tried to buy some more contact lenses two weeks ago and was told I needed to have another test before any could be ordered. I booked the test and informed the member of staff that I had no contact lenses left. I was told that was fine and a pair would be available for me and to arrive slightly earlier to put them in (which I did). When I arrived I was told no note had been left about leaving a pair and that I had been given 5 pairs when I last visited. I stated that was not correct and when I checked the note, I was given 5 pairs in 2014! The member of staff left the room and spent 10-15 minutes out of the room and discussed the matter with her supervisor. I was then told I had to buy 30 contact lenses in my current prescription at £30, pay for the contact lens test and then if my prescription had changed, I would then need to buy more contact lenses in the new prescription. Surprisingly I declined this generous offer! Absolutely awful service and even when I pointed out I was a loyal customer and had spent thousands of pounds over the years, I was effectively told that it didn't matter and so I left very unhappy and without any contact lenses. I am now going elsewhere and you have a lost a loyal customer now. I would recommend anyone else avoiding this store.

I got new glasses and looks like there is error made by specsavers. I don’t see well with the glasses. I have been there and they kept saying just wait and you will adapt. I finished by having an appointment, and now they postpone it to push things beyond warranty period. The personnel in the store were rude when I tried to tell that my glasses are not convenient and I need a faster support.

Absolutely diabolical been over 1hour not even been seen just for an eye test Nuneaton branch. Vision express it is from now on.

Overall I have never had a great service from the Peterborough branch regarding updating appointments and details but this has now gone way too far! My father has received yet another letter saying that my mothers appointment is 3 years over due and needs to book an appointment. She has has suffered a stroke and has been bed bound for the past 3 years and also has Dementia, so would not understand or benefit from what was going on even if they did a home visit. My father also has Dementia hence why I deal with all the correspondence for both of them, both are 86 years of age. I have contacted the branch 5 times over the past 3 years asking for them to no longer contact my parents as neither are in a capacity to benefit but they still continue to do so. I have phoned the branch today and been on hold for so long each time that I have been cut off twice! This is bordering on harassment and I will be contacting my solicitor next week to progress things as this is causing distress to everyone. I am just giving my honest opinion.

Very nice people and good prices and service at the London, Ont location.

Extremely slow delivery of the contact lenses.
Happened in the past an is now happening again

personnel nice and competent. Quite good prices.
The choice of glasses is not extremely wide, but still ok.

Went into Cheltenham Specsavers yesterday to collect replacement glasses as they had wrongly cut the lenses on the first pair.
Lady in there adjusted them as they were too big and off I went.
After a couple of hours they were hurting my ears, nose and weirdly my cheeks! Checking them in the mirror it was obvious her adjustments were not right at all, they were kind of pushed inwards.
I had to be out all day and when I got home I spent the whole evening and night with vertigo. My glasses are varifocals and a very high prescription and because of the way she had adjusted them, I was not able to see out of the part I was supposed to.
Surely if this woman is let loose to adjust people's glasses she should be competent in doing so? Didn't she have any training? She should have seen what she had done before I left the shop as it was clear to see that they were not correct.
I have an hour's drive to get to Specsavers again and the glasses are unwearable, in fact I'm having to wear my reading glasses which I cannot see to drive in.
Not happy at all.

Terrible. I ordered contacts online and it's been 2 weeks and it hasn't been even shipped yet.

Fantastic and professionals

Absolutely horrible customer service

The local Hilversum service was friendly but a customer service at the country level is non - existent.

I ordered the wrong AX on my contact lenses and immediately called them to cancel the order just minutes later, but the customer service said they could not cancel it. They still charged me the money (a few hundred) and I am really confused as to why they couldn't cancel them.

Helpful staff who expertly managed a busy store. No pressure or selling tactics. They were sympathetic and extremely knowledgeable.

The glasses came in cute cases from Specsavers. The delivery was fast and also they have 2 years warranty. The website provides a very accurate tool for "trying on" the glasses on real time! That was super great!