Specsavers Reviews 

11,918
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, patient, and highly professional, often highlighting their helpfulness and knowledge. Many people noted the efficient service and positive user experience, with quick appointments, thorough explanations, and exceptional customer care. However, some customers also noted issues with product delivery and quality, including unreceived or folded lenses and inaccurate prescriptions. A few other people experienced problems with appointment scheduling, long wait times, and a lack of communication regarding order readiness. Additionally, some reviewers found online customer service to be incompetent or slow in resolving their concerns.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Clients share positive opinions on service, frequently highlighting fast, efficient, and friendly... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with their... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the welcoming, patient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an amazing and wonderful experience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone, from entry to reception, to optometrist, and also customer service was very welcoming & patient. Great energy all around ! The salesperson had a skill of picking out glass shapes that comp... See more

Company replied

Rated 5 out of 5 stars

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more

Company replied

Rated 5 out of 5 stars

Specsavers at Currimundi (QLD) took me, my wife, and our adult son as walk-in customers wanting eye-checks, optical prescriptions, and possibly some new glasses. We were quickly, efficiently, and p... See more

Company replied

Rated 5 out of 5 stars

Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more

Company replied


Company details

  1. #2 of 2 best companies in Optician
  2. #3 of 5 best companies in Contact Lenses Supplier
  3. #2 of 2 best companies in Glasses Store
  4. #3 of 3 best companies in Hearing Aid Repair Service
  5. #3 of 3 best companies in Hearing Aid Store
  6. #2 of 2 best companies in Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(11,918)

2,842 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and caring staff

Helpful and caring staff. Value for money. Great range to choose from.

23 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi Gina, thank you for the wonderful review!

Rated 1 out of 5 stars

Epping Specsavers is like attending a…

Epping Specsavers is like attending a public hospital emergency department. Crowded and impersonal. Inaccurate prescription meant a lot of time wasted. I will never visit a specsavers again. They are more interested in profit than quality customer care.

3 July 2026
Specsavers logo

Reply from Specsavers

Hi VK, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/feedback/.

When you submit feedback this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue.

Kind Regards, Specsavers Team.

Rated 5 out of 5 stars

Professional service

The whole appointment only took less than 10 minutes which was appreciated because I was in a break. The staff were very efficient, friendly and professional.

23 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you Jennie!

Rated 4 out of 5 stars

Waiting times still need addressing!

4 July 2026
Unprompted review
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Reply from Specsavers

Hi Gary, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.com.au/feedback/. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.

Rated 3 out of 5 stars

It was fine the problem I had with the…

It was fine the problem I had with the delivery

4 July 2026
Specsavers logo

Reply from Specsavers

Hi Stacey, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.com.au/feedback/. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.

Rated 5 out of 5 stars

Staff are very efficient as you walk…

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make good & right choices that suits our budget and style.

14 July 2026
Unprompted review
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Reply from Specsavers

Thank you, Sainimili! We appreciate the great review.

Rated 5 out of 5 stars

Special savers warrawong are an amazing…

Special savers warrawong are an amazing team. Especially if you have a little person you want to be included in there own decision.They go above and beyond. Could not recommend them enough.

23 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Kylie! We appreciate your kind words.

Rated 5 out of 5 stars

Jacob is so good with teenagers

Jacob is so good with teenagers. He explained situations like, might not get a headache straight away, a little hard to focus after a few hours etc. This is accurate with my daughter. Now she wears her glasses when she doesn't have her contacts in. Thank you Jacob!

3 July 2026
Specsavers logo

Reply from Specsavers

Thank you for the great review, Leslie! We are so glad our team could help your family out.

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