I like using this self order service even though I may not use it often. I like how it stores what I've previously ordered, as I have terrible with my memory of the necessary measurements of the cont... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service all round right from the minute you step inside the store at Botany town centre, staff welcomed you and listened to your needs. Optometrist and supervisor gave excellent service,... See more
Company replied
Richmond Nelson Branch What can I say what a great team of people couldnt fault the service received. I received a call from Julie yesterday morning saying my glasses had arrived in store... See more
Company replied
Ayah & her team at Specsavers in Botany are fantastic. I’d scratched my eye when pruning a lime tree; a local A&E prescribed an antibiotic that I appeared to be allergic to. Ayah went out of her way t... See more
Company replied
4.5
Excellent
3K reviews
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Reply from Specsavers
Thanks for the great review!
I love I can choose from the options…
I love I can choose from the options which are quality contact lenses. Plus, the shipment and delivery is smooth!
8 August 2026
Reply from Specsavers
Thanks for your amazing review!
great friendly professional service and…
great friendly professional service and everthing explained well
17 August 2026
Unprompted review
Reply from Specsavers
Thanks for your amazing review!
Just love how they treated their…
Just love how they treated their customers
31 July 2026
Unprompted review
Reply from Specsavers
Thank you so much, Butter! This is wonderful to hear!
Terrible treatment by the optometrist ~…
Terrible treatment by the optometrist ~ she ended up pulling out a lot of my eyelashes with one of the tests she did. She didn't inform me ahead of time what she was going to be doing. It was the worst experience I have ever had at Specsavers.
I ended up complaining to the corporate office about my treatment.
5 August 2026
Unprompted review
Reply from Specsavers
Hi JC, thanks for taking the time to message. We take feedback like this incredibly seriously and our customer care team would like to look into this for you. Are you able to send your message through here: https://www.specsavers.com.au/about/customer-service/feedback/? This will mean that the appropriate teams are able to look into your concern and reach out to you as required.
Thanks, The Specsavers Team
Topnotch Service
I always get the best service and engagement every time I visit the Specsavers Manukau store. Staff and service is always top calibre.
16 August 2026
Unprompted review
Reply from Specsavers
Thank you for your amazing review!
Staff members who are so well trained…
Staff members who are so well trained in their profession and very knowledgeable
15 August 2026
Unprompted review
Reply from Specsavers
Thank you so much Jo!
I went in for my glasses check up and…
I went in for my glasses check up and they kindly checked my hearing also. I had forgotten that 10 years ago an Audiologist had recommended hearing aids, so I wasn't surprised when they recommended that I speak to the Audiologist post my test. I got hearing aids. Both Columba and Maliah are fantastic and professional people. They guided me through the process, made sure that all of my questions were answered. The outcome is day and night, I love my new hearing aids, I can hear all of those sounds that were missing! I highly recommend Specsavers Ormiston Audiology as the Audiologists of choice!
2 August 2026
Unprompted review
Reply from Specsavers
Thank you so much Dom!
We came in for our 6 year old daughter…
We came in for our 6 year old daughter and they went above and beyond to make sure she left the store feeling confident and happy with her new specs. Thank you so much!
31 July 2026
Unprompted review
Reply from Specsavers
Thank you for sharing your experience!
Reply from Specsavers
Thanks David!
I have always been treated very weir by…
I have always been treated very weir by the staff
14 August 2026
Unprompted review
Reply from Specsavers
Thanks Russel!
I got what I wanted!
10 August 2026
Unprompted review
Reply from Specsavers
Thanks for your amazing review!
Reply from Specsavers
Thanks for your amazing review!
The staff are always superb at…
The staff are always superb at Specsavers, any branch. The deals are spectacular too (:
1 August 2026
Unprompted review
Reply from Specsavers
Thanks for your amazing review!
I can't express enough how the whole…
I can't express enough how the whole experience was nothing but exceptional.....2nd to none!
Thankyou to all the staff that attended to me on the day I visited, and you did not disappoint.
27 July 2026
Unprompted review
Reply from Specsavers
Thank you, Tino!
Well-accommodating staff and very…
Well-accommodating staff and very professional.
3 August 2026
Unprompted review
Reply from Specsavers
Thank you, Bojie!
The company did suggest options
The company did suggest options, including a new eye-test.
7 August 2026
Unprompted review
Reply from Specsavers
Hi Bruce, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.
Reply from Specsavers
Thank you, Oz!
Reply from Specsavers
Thank you!
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