Adam fixed my bike and Caitlyn fixed my daughter’s bike as a favour whilst we waited. It feels like a very supportive non-judgmental store, despite it selling all the serious cycling gear. Will defini... See more
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If you’re going to spend thousands on a top end emtb then make sure you buy it from a shop that offers excellent customer service. I bought mine from the Chester Specialized Concept Store and I ca... See more
Ordered an Allez Elite online for delivery from Newbury Specialized Concept Store. Placed order on a Monday and bike was delivered on following Saturday. Bike was well packed and quick to assemble (ju... See more
I ordered my bike from the Nottingham Concept store last year and couldn't fault the service. However, I ordered some handle bars and stem from the Bristol concept store and it too two weeks and man... See more
Company details
Information provided by various external sources
A Specialized Concept Store provides the ultimate retail environment for the discerning customer to purchase Specialized products and services.
Contact info
United Kingdom
- www.specializedconceptstore.co.uk
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Outstanding Service & Very Knowledgeable
I spent five hours in the specialized concept store in Ruislip having a bike fit session. I had been troubled by many injuries resulting from previous fractures leaving my legs different lengths. The expert bike fitter took great care in adjusting my bike and shoes to fit my body, and ever since I have been riding pain free! Fantastic knowledgeable staff, who took the time needed to do a really careful job. Thank you very much.
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