Having snorkelled and dived when younger, I recently became interested in spearfishing and coastal foraging. I went to Startpoint with a “I need pretty much everything to get me going” approach... See more
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Since being taken over, their customer service is appalling. I've shopped with SFS for a number of years and never had an issue under the old management. I recently called up to ask or advise on... See more
Spoke to multiple people on different days about different gear and they were all very helpful. Ordered with no problems at all. Had to return wrong sized flippers but again, very straight forward wit... See more
From the minute I phoned to ask about purchasing a spearfishing mask for my son they were very helpful, as I do'nt know nothing about the sport, I also wanted it in a hurry as it was a birthday pres... See more
Company details
Contact info
371 Torquay Road, TQ3 2BT, Paignton, United Kingdom
- 01803 523023
- info@spearfishingstore.co.uk
- www.spearfishingstore.co.uk
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Startpoint service
Having snorkelled and dived when younger, I recently became interested in spearfishing and coastal foraging. I went to Startpoint with a “I need pretty much everything to get me going” approach.
Barcley, Joe and team spent a great deal of time taking me through everything with solid practical advice at every point and never treated me like the spearo-kook that I felt like. In particular, at no stage did they upsell or try to get me to spend more than I’d budgeted for. If anything, they would temper my new-found enthusiasm with “you probably don’t need that at this stage” and also offered a discounted package for what I did buy.
I enjoyed an amazing guided day with Joe, and am now passionate, if still pretty novice, about the sport. The inclusive approach has made me feel like I’ve joined a friendly club rather than become a new customer.
There is nowhere else I’ll be going when I do need to replace or upgrade my kit. Top recommendation.
Customer service gone down the drain
Since being taken over, their customer service is appalling. I've shopped with SFS for a number of years and never had an issue under the old management.
I recently called up to ask or advise on a new suit and was chatting to the YouTube legend, Joe Pike (Joe PK). We chatted about the apnea suits and their own start point suit and why their suit was superior. His reasoning was that it was made by one greek bloke and it was a superior fit. He didn't ask me for my dimensions to know how it would be a superior fit. Am I tall and skinny, or am I short and stumpy? How does the start point suit fit to my body? How does it being made by one greek bloke make it superior?
I then found out the Start Point suits are made from Sheico neoprene, which seems like a very basic and cheap neoprene and used in most basic budget suits. Why would I spend premium money for a budget suit?
Very good
Spoke to multiple people on different days about different gear and they were all very helpful. Ordered with no problems at all. Had to return wrong sized flippers but again, very straight forward with good comunication from the company. All in all a pleasure.
Absolutely outstanding customer service, Barcley went above and beyond which is extremely unusual nowadays. Cannot recommend highly enough. Many thanks!!
Absolutely outstanding c
Staff is very rude and unapproachable
Staff is very rude and unapproachable. Very bad business. If you purchase your order online, don't expect your product.

Reply from Spearfishingstore.co.uk
I went through hell when I ordered…
I went through hell when I ordered through Scuba Store/Dive Inn/ Trade in.....whatever they call themselves. They are a scam which should be avoided at all costs! My friend recommended Spearfishing Store and I could not be happier with the service. I spoke to Anthony and he kindly and patiently talked me through all the kit I would need to get me started. They are extremely well informed and have great stock and prices on there site. They were so friendly and so easy to get hold of, my order came the next day. I could not recommend Spearfishing Store UK enough! And please so you don't make the same mistake I made, please avoid Scuba Store at all costs, just trust me on this one!
excellent, brilliant!
i had some compatability questions with regard to new spears, my email was answered within a minute, (wow!!) my order was dispatched fast enough for me to back in the water by the weekend, you can't ask for more than that!! ace shop, defo use them again and again
Oustanding customer service, when items are needed quickly
Really good communication. I urgently needed the items, by the next day due to a fishing trip. One very quick friendly phone call and then items where at my door the next day. Thank you.
the best in the UK
Very good, very fast , the best place to buy spearfishing stuff in the UK .
Thank you so much
Out of This World Service
Having recently started out spearfishing i needed pretty much the whole kit. I bought all of it over a few months from
Spearfishingstore.co.uk as the service and advice i recieved was better than any i have had before or since from a store or shopping online. As i live a fair distance from the store all of my orders were online however the help i recieved regarding sizing was outstanding and accurate each time with the option of a return if not.
I dealt with Anthony when needing advice on sizes or a product in general and would like to say a big thank you to him
for everything. I cannot reccomend this store highly enough,
Rich
Top service, fast delivery
My order arrived the following day having placed the order at 2pm! - I was very impressed with both the speed of service and the quality of the goods.
staff very polite and friendly on the phone, great service
I ordered a pole spear and received it exactly one day after ordering, good quality, good packing, price was a bit high. however staff were very helpful and friendly on the phone.. overall i will defo shop again with spearfishing.com.
Good products and quick delivery, perfect.
Good range of products and had everything I was looking for to re rig my gun. Delivery was very fast.
great experience.
Didn't know what I wanted, but staff responded to emails with impartial advice. Their honesty encouraged me to place order with you.
Outstanding customer service
From the minute I phoned to ask about purchasing a spearfishing mask for my son they were very helpful, as I do'nt know nothing about the sport, I also wanted it in a hurry as it was a birthday present. It was delivered the next day as promised
EXCELLENT CUSTOMER SERVICE ALL ROUND
mind blowing service that far out strips other dive kit shops
The service that I get from spearfishing shop is puka can't fault it in any way what so ever I would tell \ insist that people buy there kit from here.I will simply not shop anywhere else for dive kit again.
Thanks to all at spearfishing shop for doing what you do really well.
Strength n honor Jason
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