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Just a typical online store, nothing more. Yeah, the assortment is enviable, whatever gender you are, you can find nice apparel here, but I can't say that prices are favorable. Sometimes, in my nearb... See more
Company replied
I think Spartoo is super. The service is good and friendly. I just wish a bigger assortiment (less partenaires) or at least the partenaires should have the same conditions free shipment and return... See more
Company replied
Service and support was EXCELLENT. I asked if the item could be delivered in time for Valentines day!! And it was! Husband so happy with purchase and I am so happy with Spartoo's and the Suppliers... See more
Company details
Written by the company
Le plus grand choix de chaussures, vêtements, sacs et accessoires mode sur internet: plus de 8000 marques et 700 000 modèles. Livraison gratuite et retour offert! Converse, Adidas, Nike, Birkenstock, Tommy Hilfiger, Ralph Lauren, Lacoste...
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4.1
Great
125K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Bonne communication / Excellent service de trasnport
Bonne communication
Service transport excellent avec notification et respect des délais
13 July 2023
Unprompted review
SCAM🚨🚨🚨
SCAM🚨🚨🚨
Do not order from this company. I wish I listened to the reviews. They are 100% scam products and service.
They will take your money and will not respond. They will then say send email to Adrano @ SPARTOO if you complain and she will resolve. She doesn’t even bother to reply.
20 June 2023
Unprompted review
Reply from Spartoo.com
Good morning,
I'm Marie, Quality Service Manager at SPARTOO.COM
I acknowledge receipt of your message and thank you.
First of all, I apologize for the inconvenience and invite you to contact customer service. We would be delighted to find a solution that suits you.
I remain at your disposal by email at adriana@spartoo.com or by phone at 01 85 09 79 58.
Thank you for your trust and see you soon at SPARTOO.COM
Tres bien produit et tres bon service !
16 May 2023
Unprompted review
Top les baskets sont super confortables…
Top les baskets sont super confortables :)
18 May 2023
Unprompted review
NO REFUND
Absolutely awful experience and still not resolved.
Orders RL sandals arrived and faulty strap totally broken off they looked 2nd hand. Rang customer services and said not a problem return and refund within 3-5 days. 1 month 2 days later after 5 phone calls 15 emails, bank statements send as requested still no refund been told bug on system, absolutely dodgy company needs striking off. Now reported via paypal who I paid with as no refund.
13 April 2023
Unprompted review
Reply from Spartoo.com
Hello,
I am the Quality Manager at Spartoo.com.
First of all, I would like to apologise for the inconvenience caused and invite you to contact customer service by email at adriana@spartoo.com as soon as possible.
We will be happy to find a solution that suits you.
I remain at your disposal by email at adriana@spartoo.com
FRAUD
I ordered 2 pairs of shoes ,and 2 blouses
-they took the money from my Chse credit card and I received an email From Erin asking for "validation "and informing that my package will be cancelled .
This company is a FRAUD !
To ask for the passport for a pair of shoes ?
Please be careful !
They are asking for copy of cards ,passports .
Im trying to report the company to Better Bussiness Bureau
Please order from valid websites ,
They may steal your money and the identity
RUN !!!!
Do not order !!!
This website needs to be reported ,audited and closed !
I already informed my bank .
29 April 2023
Unprompted review
Reply from Spartoo.com
Thank you for taking the time to leave us your feedback. I'm sorry to hear your shopping experience with us has been negative thus far.
I can see that your order has already been canceled and refunded. Please allow 3-5 banking days for the funds to return to your account.
To explain, Spartoo makes random checks on orders that have been placed on our website. Only about 2% of all orders are selected. This verification help protect us against abusive practices and frauds and they only aim to protect our customers as well as ourselves.
Please know that this verification is in accordance with the terms and conditions that you have accepted when you confirmed your order, "Our services may be required to ask for you for additional information in order to verify and clear your order." We ask for no more information than you have already provided when placing your order– proof of identity or address, as well as a copy of the card used to place the order with only the last 4 digits visible, the expiration date and the card holder’s name.
You can read more about this polcy here in our Terms and Conditions, section 7.4 : Payment Verification: https://www.spartoo.net/terms-and-conditions.php
If you require any further information, Mirela, please do not hesitate to contact us by email at adriana@spartoo.net or by telephone at 001 646 893 0173 (local call rates apply) for further help. We are available from Monday to Friday from 8:00 am to 4:00 pm GMT.
https://www.spartoo.net/terms-and-conditions.php
Terms and Conditions
simple et rapide
22 March 2023
Unprompted review
I have just bought a pair of shoes and…
I have just bought a pair of shoes and was asked to verify credit card and address details in order to release the order. I was not a good experience and I hope the goods arrive
The shoes did arrive - very efficient thank you.
12 March 2023
Unprompted review
Reply from Spartoo.com
Hello ,
I'm Adriana, Customer Service Manager at SPARTOO.COM
Thank you for you message.
I apologize for any inconvenience caused and invite you to contact customer service.
I remain at your disposal by email at adriana@spartoo.com or by phone at
01 85 09 79 58.
Thank you and see you soon at SPARTOO.COM
Adriana
This year I ve experienced unpleasant…
This year I ve experienced unpleasant surprise not refunding me for correctly returned & accepted ( by Spartoo side) for more than 2 months. I am ordering regularly from Spartoo.hr ( Croatian fillale ) since 2020 & everything went very smoothly until January 2023. Despite of Spartoo Customr care *s excuses and promises my bank cards are not refunded yet . It s absolutely unacceptable and unprofessional behavior toward loyal customer and from one wellknown web seller as Spartoo is , no matter of it*s branch.
9 March 2023
Unprompted review
Reply from Spartoo.com
Hello,
I'm Adriana, Customer Service Manager at SPARTOO.COM
Thank you for you message.
I apologize for any inconvenience caused and invite you to contact customer service.
I remain at your disposal by email at adriana@spartoo.com or by phone at
01 85 09 79 58. Thank you and see you soon at SPARTOO.COM
Adriana
Fast shipping & good products
Fast shipping, genuine products. I bought an Aldo bag from them with 50% off. I am really happy with the purchase and the delivery
15 February 2023
Unprompted review
SUPER PARIDE CLAIR !!
28 January 2023
Unprompted review
Exceptional service
Although, I did not keep the item purchased, I think the service received was excellent. Returning the item was free and I was refunded within 24hrs.
16 January 2023
Unprompted review
Everything was fine
4 November 2022
Unprompted review
Keep sending SPAM
Never visited the site before but they keep sending me spam emails. The "Unsubscribe" link does not work. I don't even speak french.
18 October 2022
Unprompted review
Reply from Spartoo.com
Hello,
I am Adriana, Customer Service Manager at SPARTOO.UK
First of all, I would like to apologize for the inconvenience and invite you to contact our customer service.
We will be happy to find a solution that suits you.
I remain at your disposal by phone at 02033 182709.
Thank you for your confidence and see you soon at SPARTOO.UK
Adriana
This company is a FRAUD
This company is a FRAUD. I ordered a pair of sneakers, once they made the charge they send me an email asking me for personal information like the copy of my credit card and a copy of my passport. They told me that if I don't send it they won't send my items.
BE WARE!!
11 October 2022
Unprompted review
Reply from Spartoo.com
I am Adriana, Customer Service Manager at SPARTOO.COM
I acknowledge receipt of your message and thank you for it.
Spartoo.com randomly checks a part of the payments received. The purpose of these checks is to protect Spartoo.com and our customers from abusive practices by fraudsters.
We may ask you to provide all the necessary documents to release your order.
We carry out this check in accordance with the general terms and conditions of sale that you accepted when making your purchase.
I remain at your disposal by e-mail at adriana@spartoo.com or by telephone at 01 85 09 79 58.
Thank you for your confidence and see you soon at SPARTOO.COM
Adriana
Perfect website!
11 October 2022
Unprompted review
Spammers au telephone
13 September 2022
Unprompted review
Reply from Spartoo.com
Bonjour ,
Je suis Adriana, responsable du Service Clients chez SPARTOO.COM
J'accuse bonne réception de votre message et je vous en remercie.
Tout d'abord je vous présente toutes mes excuses pour la gêne occasionnée et vous invite à contacter le service client.
Je reste à votre disposition par mail à adriana@spartoo.com ou par téléphone au 01 85 09 79 58.
Merci de votre confiance et à bientôt chez SPARTOO.COM
Adriana
Product not delivered Very bad follow up
Very bad follow up order made on the 8/8/22 according to website delivery to Morocco 6 days the person will understand door to door bearing in mind that nothing was mentioned about costume duties. So after 14 working days got in touch with spartoo for clarification when they ask me to approach my local post office. I did approach this latter and they confirm the package is still at the airport held by costume.
At this day the 2nd Sept never receive a delivery note asking me to pay the custom fees nor got reimbursed for my money. This is frustrating and all spartoo is telling me contact your local post. I will wait for a complete month and if the product is not delivered i will seek reimboursement from my visa bank.
2 September 2022
Unprompted review
Reply from Spartoo.com
Hello ,
I'm Adriana, Customer Service Manager at SPARTOO.COM
Thank you for you message.
I apologize for any inconvenience caused and invite you to contact customer service.
I remain at your disposal by email at adriana@spartoo.com or by phone at
01 85 09 79 58. Thank you and see you soon at SPARTOO.COM
Adriana
WORST SHIPPING EXPERIENCE
WORST SHIPPING EXPERIENCE:
I bought a pair of sneakers from them size 42, they sent me a total different model with size 41. when I contacted them for a solution they said I have to return it at my own expense, even though they are the ones who sent the wrong model/size.
I didn't even get the price difference since the model they sent is much cheaper than the one I paid for.
I DO NOT RECOMMEND SPARTOO!!
STAY AWAY if you do not wish to be ripped off.
16 August 2022
Unprompted review
Reply from Spartoo.com
Hello ,
I'm Adriana, Customer Service Manager at SPARTOO.COM
Thank you for you message.
I apologize for any inconvenience caused and invite you to contact customer service.
I remain at your disposal by email at adriana@spartoo.com or by phone at 02033 182709.
Thank you and see you soon at SPARTOO.COM
Adriana
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