SpareRoom Reviews 

20,909
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,431 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and quick to respond to any queries or messages. People also find the platform easy to use for setting up ads quickly and connecting smoothly with potential tenants and housemates. Many consumers appreciate the dedicated support team members who guide them patiently through the entire advertising process. Some reviewers were not happy with the platform, noting that the website can feel outdated and less intuitive to navigate for everyone. A few users also felt disappointed by the moderation system and how customer concerns regarding certain listings are handled.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during interactions. Reviewers frequently... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting incredibly helpful and friendly... See more

Service

People report positive experiences with service, highlighting efficient support and quick results. Consumers... See more

User experience

Users describe positive interactions with user_experience, highlighting that the platform is easy to use and... See more

Website

Clients share positive opinions on website, highlighting that it is easy to use and navigate. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once you know how to use their services it works perfect and the few times I had to ask something it was a person who answer the phone!!! No millions of options, just wait less than a minute and someo... See more

Rated 5 out of 5 stars

I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more

Rated 5 out of 5 stars

Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more

Rated 5 out of 5 stars

Posted on Wednesday evening. Response Thursday morning. Agreed let for the following Monday. The site is great for tailoring how you want the let to work for you, so the client doesn't have to waste... See more


Company details

  1. Real Estate Agency

Written by the company

Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.7

All reviews

(20,909)

1,358 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful in finding your new living place

Really helpful in finding your living home, flatshare.
The platform is incredibly easy to navigate, and the advanced filters helped me narrow down exactly what I was looking for in terms of budget and location. I highly recommend upgrading to the Early Bird access,it gave me a massive advantage in a competitive market and allowed me to message landlords instantly.

25 July 2026
Rated 5 out of 5 stars

I reached out with a query and was…



I reached out with a query and was helped by Ellie from the Customer Service team, who was fantastic — quick to respond, clear, and genuinely helpful throughout. It’s rare to get that level of attentive, friendly support these days, and it made the whole process much smoother.

Thank you to Ellie and the entire SpareRoom team for the great service. I’d happily recommend SpareRoom to anyone looking for a room or flatmate.

24 July 2026
Rated 5 out of 5 stars

Thanks for calling to me and talk…

Thanks for calling to me and talk straight.
Be always truthful and that is the best.

Peace be still
Sincere Dana

Good that you didn't go away, but tried to talk and explain.
Go for it.
That is tips for exchange - for that you helped me. ;)

see you..

23 July 2026

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