PMR (disabled stand) utter disgrace
My husband (disabled and wheelchair bound) and I attended the Belgian F1 over the past weekend. Although there was no F1 racing, my complaint is about your so-called PMR section.
Firstly, your website indicated that there will be benches provided for the PMR accompanying tickets. There were no benches, I even asked the staff working at the stand and they confirmed no. Therefore, I paid a whole lot of money to stand on my feet for several hours on Sunday, not to mention Friday and Saturday as well. For this alone I feel that I should at least get the money for my ticket back. I paid for a seat or bench that was never provided. Essentially, my money has been stolen.
Secondly, I cannot believe that this section was approved by any sort of safety official as adequate for physically disabled individuals. I had to push my husband, who has limited strength in his hands and arms, over gravel and mud and stones to get from the carpark to the stand. This is not wheelchair friendly. The stand was built at an incredible incline, sloping down from the portable toilets to the furthest edge at at least an angle of 15 degrees. This is not wheelchair friendly. The individuals in wheelchairs were struggling to get up this incline to just use the toilet. On their way back this angled stand in combination with the wooden surface was so slippery that I saw multiple individuals slip with their wheelchairs as they were unable to brake. One wheelchair user crashed into my husband's side as he was unable to stop then coming down the ramp. If he did not crash into my husband, the individual probably would have flung out of his wheelchair. We also saw a lady slip and fall due to the slick surface of the stand. This is not disabled friendly. There was also a piece of the stand flooring missing where multiple wheelchair users' front wheels got stuck. We had to warn people to be careful every time they passed this section as to avoid any accidents. This is not wheelchair friendly. I am also sure that the website did not indicate that this is an uncovered section. Is this the only PMR section you have available? Is it not discriminatory that the only tickets available for wheelchair users are exposed to the elements. And in your opinion, do you not think that people who are physically impaired should be afforded a dry, safe and non slip environment to enjoy an event
that they paid for?
Thirdly, the toilets provided were horrendous, they were filthy and I very highly doubt they were cleaned over the course of the weekend. They are also not disabled friendly. Yes, they are bigger for a wheelchair to fit (barely), but that is about it and if you had any sort of expert consult on any of your disabled facilities, they will tell you that the toilets were less than adequate. The grips and handrails are placed in such a way that a wheelchair user struggles to push themselves up and back on their chair, never mind someone with reduced arm strength. My husband almost slipped and fell in that disgusting porta-potty. There was also not enough space for me to accompany him in the stall to assist as he was struggling to use the toilet himself. The door flung open for several people to see my husband sitting on the toilet even though he locked the door. My husband actually refrained from drinking anything just to avoid having to use the toilet. Disgraceful! This is not wheelchair friendly.
Lastly, and most importantly. My husband was barely able to see anything. He could probably see 1 /2 meters of track in total. There were a lot of able bodied people sitting on camping chairs in the front of the stand, standing up oh so often to get some food or coffee or just stretch their legs. And yes, they arrived early, but my terminally ill husband and I arrived at around 8:30 and sat in the rain the entire day for a no show race. So we were also early. There was absolutely no regulation and disabled people were not prioritized to have a view, which everyone of them paid for and rightfully deserved. The leveling was not nearly adequate to create enough height for the individuals sitting a bit further back. So many people were not even able to see the screen. My husband at least was able to see the screen on Sunday, but that we can see at home without paying a fortune to see the race. On Friday and Saturday however, he was not able to even see the screen. This is not disabled friendly. And on top of that, we had no sound. There was a speaker right by the stand but that was not working.
My husband was not able to watch even practice or qualifying as on Friday and Saturday he has not even able to see the screen, never mind the track. Your disabled stand and facilities are a disgrace and disrespectful to any disabled individual wasting their money on these tickets. I am utterly disgusted and I can assure you that I am not the only one.
30 August 2021
Unprompted review