Spaces Life Reviews 

265
•
TrustScore 1.5 out of 5

1.6

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Rated 5 out of 5 stars

I'm surprised that this company still exists despite numerous negative reviews. My prepaid order for casual leather uppers shoes were never delivered. Tried calling their customer service number a c... See more

Rated 1 out of 5 stars

Over a year lived at two locations of the company. Extremely bad customer service support. You can email and call as much as you want but besides automated responses, don't expect a response. b... See more

Company replied

Rated 1 out of 5 stars

Probably the worst agency I've ever had the misfortune of dealing with. The property I live in is constantly in need of repair and the agents never bother reading and/or replying to any of your e-mail... See more

Company replied

Rated 1 out of 5 stars

Have rung the 'helpline'???!! several times today to get the key details for my daughter's room which has been paid for, we are now sat in London having to look for somewhere for her to stay tonight... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

Spaces Life - All inclusive, fully-furnished private rooms with extraordinary service and real community.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

265 reviews

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1.6

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(265)

8 reviews in the last 12 months

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Rated 4 out of 5 stars

Convenient

I love the flexible length of contract. The rooms are nicely furnished in neutral colors which allows me to decorate as I'd like and make it look like home. 4 stars only because sometimes the team is difficult to reach and we had problems with the cleaning staff for a while, which were luckily resolved in the end.

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Ana,

Thanks for leaving us some feedback.

We'll definitely be taking your comments on board in order to continue improving the experience we provide.

All the best!

Spaces

Rated 4 out of 5 stars

Great company!

Very easy and quick move in process. Any problems dealt with efficiently. Nice to have cleaners and bills included in package. Great to be able to choose length of contract. Helpful staff on the phone. Only downside is the £49 move out fee and additional charge for mattress protector.

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Sarah,

Thanks for taking some time and leaving us feedback.

All the best,

Spaces

Rated 2 out of 5 stars

Overpriced with lots of hidden fees

Overpriced with lots of hidden fees. Technically these fees are on the contract, but you don't get to see this until you have paid the £100 reservation fee. £50 move out fee minimum!

Rooms were nice and in good locations, but common areas contained mould and ants. Almost no freezer space and they refused to add more.

Internet was too slow to allow me to stream when my flatmates did and I was told the speed could not be increased as it was the same across all their properties (even though the new ones were advertised with faster broadband).

They tried to increase the rent a few months after I moved in by £50 - it was already overpriced!

I'm now paying the same amount for a bigger room with a private lounge in a lovely house. Glad I moved!

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Nyx,

Thanks for leaving some feedback.

We're sorry that our accommodation was not suitable for you, but we'll take all your comments on board in order to continue improving.

Best,

Spaces

Rated 5 out of 5 stars

I've had a great experience with …

I've had a great experience with Spaces, really efficient moving in, lovely house, always quick at resolving issues - thanks!

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Becca,

Thanks for your kind words.

We're happy that you feel at home and that our service has fulfilled your expectations.

All the best!

Spaces

Rated 3 out of 5 stars

Simple homes but sometimes that's all you need.

Simple homes but sometimes that's all you need. Allowed me to be in walking distance of my first graduate job in Central London - I could just about afford it!

They are always quick to get back to enquiries and no request is too much for their support team.

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Abbie,

We're glad that we were able to provide you a really good experience.

We appreciate you taking the time to leave us some feedback.

Best,

Spaces

Rated 5 out of 5 stars

Clean, modern rooms

Great room, clean & tidy, modern.

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Joe,

Thanks for your concise, yet constructive feedback!

All the best,

Spaces

Rated 5 out of 5 stars

I would highly recommend the company to students & young professionals!

I would highly recommend the company to anybody looking for a place to live in London. The moving in & moving out process was very smooth. Contact throughout my tenancy was always easy and timely. The company was fast to respond to any problems with the property. The added bonus of a cleaner was great especially for tennents who have very little spare time. For a student like myself, spaces offered an affordable place to live in a great central location.

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Nicole,

Thank you very much for recommending us.

We're very happy that your experience has been a positive one and thank you for taking some time to write this review.

All the best!

Spaces

Rated 4 out of 5 stars

Good service and good rooms

Good service and good rooms. Maybe they have to improve a little the times of response, but they work really good in general.

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Enrique,

Thank you for your feedback, we'll definitely be taking it on board.

All the best,

Spaces

Rated 5 out of 5 stars

Awesome Space to Stay

Great and smart space to stay if your are working in Central London. Generally safe, newly furnished and well-equiped facilities. Not to mentions the supportive professional staff who are reliable and easily approachable. Definitely going to recommend this accomodation.

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Maverick,

Thank you for leaving us some feedback!

All the best,

Spaces

Rated 4 out of 5 stars

Would recommend

Generally very helpful, and resolve issues extremely quickly. They help with issues which involve external companies as well, doing all the hard work so we can just live there and relax. The flat is clean, and in a great location for my work so I am very happy with it. I have no problems with my rent payments, just set up a direct debit and it works seamlessly.

12 July 2017
Unprompted review
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Reply from Spaces Life

Hi Matthew,

Thank you for taking the time to write this review.

We're delighted that you're having a pleasant time with us.

Best,

Spaces

Rated 4 out of 5 stars

Good service and standard but you pay for it

Sort any problems or issues I have in the flat very quickly and efficiently.
Price is a little high in my opinion and could make it clearer the bills package isn't really optional. But you do get good service for your money.
Would recommend them for anyone for moving to London for the first time as the locations are pretty central and convenient too

12 July 2017
Unprompted review
Spaces Life logo

Reply from Spaces Life

Hi Sean,

Thank you for recommending us!

Best,

Spaces

Rated 4 out of 5 stars

Rented with them twice and was always happy.

I rented with this company twice and was always quite satisfied. They have an easy application process and always try to accommodate your requests. Sometimes smaller maintenance tasks take a bit longer to fix but urgent and important requests are dealt with quickly.
I was always very happy with the interior choices and he furniture provided.

12 July 2017
Unprompted review
Spaces Life logo

Reply from Spaces Life

Hi Jan,

Thanks for taking the time to leave us some feedback.

All the best,

Spaces

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff; they respond to your emails quickly. My flat is a really good standard. Love that all bills are inc.

12 July 2017
Unprompted review
Spaces Life logo

Reply from Spaces Life

Hi Jordan,

Thank you for leaving us a review!

We're glad that you've received a friendly service and are having a pleasant stay.

Best,

Spaces

Rated 5 out of 5 stars

Honestly a great company to work with!

Honestly a great company to work with! So helpful every step of the way and proved immediate service whenever they could. Would 100% recommend as you will always find someplace nice to stay and with great people too! I stayed at 2 separate spaces accommodations and felt they were both perfect for me at the time.

12 July 2017
Unprompted review
Spaces Life logo

Reply from Spaces Life

Hi Robert,

Thank you for your kind words.

It's great to know that we've been able to provide the right accommodation for you!

All the best,

Spaces

Rated 5 out of 5 stars

The service has been always prompt and …

The service has been always prompt and follow up action has been very professional. I have always simply had to drop an email and things have gotten actioned. The team has been very thoughtful and courteous.

12 July 2017
Unprompted review
Spaces Life logo

Reply from Spaces Life

Hi Aloka,

We appreciate you taking the time to leave us some feedback.

Best,

Spaces

Rated 5 out of 5 stars

Impeccable, fast, organised service

Impeccable, fast, organised service from viewing to contract signing.

No hassle, friendly, and speedy customer service.

What's more, the apartment quality is very high!

12 July 2017
Unprompted review
Spaces Life logo

Reply from Spaces Life

Hi Stuart,

We are delighted to know that your experience has been a satisfactory one!

Thank you very much for taking the time to leave this review.

All the best,

Spaces

Rated 3 out of 5 stars

Overall satisfied

12 July 2017
Unprompted review
Spaces Life logo

Reply from Spaces Life

Hi Michael,

We're happy that you're satisfied and have renewed with us.

Thanks for leaving us some feedback.

Best,

Spaces

Rated 5 out of 5 stars

Great and easy company to work for.

Great and easy company to work for.

Seamlessly sorted out my accommodation at short notice. On arrival I was presented with a clean and modern flat, with no issues over the duration over my tenancy.

Thanks

12 July 2017
Unprompted review
Spaces Life logo

Reply from Spaces Life

Hi Ollie,

Thank you for your feedback. We're really happy that you had an enjoyable stay.

All the best.

Spaces

Rated 3 out of 5 stars

All good

All good, nothing to worry about.

12 July 2017
Unprompted review
Spaces Life logo

Reply from Spaces Life

Hi Theodor,

Thanks a lot for the review!

Best,

Spaces

Rated 4 out of 5 stars

Everything I needed when moving to London for the first time

Everything I needed when moving to London for the first time.

The whole experience was very easy and efficient. Check in and check out were smooth. My accommodation was in a great location and any issues were dealt with quickly. Although the flat was small, my room was furnished in a neutral, modern way which I really liked. The only complaints were that our oven stopped working and it was a month before someone fixed it, as well as the communal cleaner didn't appear for 3 weeks in a row (which is not as advertised). However, any other issues we had were seen to very quickly.
Communication was very quick and clear, and Spaces were happy to comply with any request I had. Their short term let process meant that I could quickly move into London at short notice, and when I needed to extend for an extra month, they were flexible enough to even let me choose the date I wanted to leave by.
Although it may be slightly on the more expensive side (considering there was no living room or dining room), the bills inclusive package also made things a lot simpler. I also feel that I was lucky enough to have made 2 new friends out of some of my housemates.
From my personal experienced, I definitely recommended Spaces to anyone who is moving into London for the first time and needs an immediate place to stay on a more flexible basis.

Thank you!

3 July 2017
Spaces Life logo

Reply from Spaces Life

Hi Mollie,

We would like to thank you for taking the time to leave us some valuable feedback.

We are happy that your experience with us was a satisfactory one and that any issues were dealt with promptly.

All the best in the future!

Best,

Spaces

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