Spaces Life Reviews 

Great customer service from Lakhan who was very helpful in solving my issue. Nevertheless some things with my contract were very misleading and unsatisfying. It is now solved, but wish it would have been made clear before.

When I arrived in the house, the toilet was not flushing, and the shower was not draining, which took days to fix. The shower drain was a recurrent issue, which I eventually had to fix myself by buying a plunger. These are issues you do not expect when you are paying upwards of £1k per month for a room.

On checking out, they claim they will refund your deposit within 10 working days. 12 working days had passed before I contacted them to ask for my deposit, and it took them an extra 2 days to release it. I had overpaid my rent (my mistake), so, instead of giving me my money back and then file their claims with the deposit agency, they went around having to dispute these claims by first refunding me the whole deposit and then retaining these charges from the money I overpaid them.

At this point they tried to find anything to charge me from your deposit. First, there is a £49 "Room handover fee" which is simply a HIDDEN CHARGE, which I am given to understand is no longer allowed by law but hey, I signed that abusive contract before that law passed.

Then there was the issue of the door security hinge, which was broken when I moved in, and I sent them photos of this as soon as I arrived. They still tried to charge me for it until I disputed it and told them to go through their emails.

I left some free coathangers in the wardrobe and two new pillows for the next tenant. None of these items were provided to me when I arrived, and I thought the next person would appreciate them.

Their response to this? THEY CHARGED ME £35 for "disposing of these items" and then justified it with the vague wording in the clearly abusive contract they make you sign.

Essentially, expect incompetence and endless hidden charges. Almost like Ryanair, if Ryanair was also very expensive.

Learn from my mistake and avoid them at all costs.

Good quality all round, response times and delivery of keys. Fantastic follow up to ensure everything is well.

Great agent, quick to respond and went out of their way in order to find the most suitable accommodation. Would recommend.

They were good, helpful & polite but sometimes took a while to get a few things concerning the apart fixed.

Spaces provides excellent services, high quality of rooms, polite personnel. When there is a problem they are always ready to instruct and guide you.

Excellent service. Quick and professional communication. Accommodation that is being offered is of good quality. I would definitely recommend this company.

They were very fast with key replacements and very helpful!

Quick response to queries and requests for maintenance, friendly representatives.

It was a nice setup, but the team should work better on following up. The mold issue in my room was not effectively resolved. And there wasn't frequent weekly cleaning like was promised. When the was, it was mostly lazily done. Thanks.

Good support although the reviews are a bit distracting(?)

Spaces have been helpful throughout my tenancy, responding to my queries in a timely manner and resolving issues. Their staff have also been extremely when transferring between their properties.

Excellent customer service! Josh and Leonor were very helpful, provided really good advice and information.

I would happily recommend this company to anyone. Staff are very helpful and friendly. They have very reasonable policies and the process is very simple, straightforward and fast. Any questions/problems/concerns I did have, I rang them up - they answered every single time and very very efficient and helpful in solving my problems and clarifying any questions. Great company.

Responded promptly to the issues and was available should we need to reach for any follow-up.

Very friendly and efficient. Any issues with the property have been dealt with/remedied quickly. No complaints so far!

Louise and Josh at Spaces were very helpful and quick to respond to any queries I had about the room. The idea of having a web chat before you organise a viewing is excellent because it means you can sort out any questions you have without wasting any time. Would recommend spaces to anyone!

Leonor was helpful and polite throughout the process!

I liked the response rate to any enquireies we had during our stay, furthermore the speed at which problems were solved was also great. Location was great as it it rather central and can travel anywhere with minimal duration. Also enjoyed the individuals that I shared the flat with.