Southall Travel Reviews 

Southall Travel made booking my holiday so easy. Their team was very helpful, and I got a great deal on my flights and hotel. Highly recommended!

SERIOUSLY AVOID!!

I have a package holiday booking with Southall Travel worth over £7,000 and have been trying to get a clear answer regarding my booking in light of the current FCDO travel advice.

I have emailed and called several times but have struggled to get a clear written response. I have specifically asked whether Clause 29 of Southall Travel’s own Booking Conditions applies to my booking, but nobody has been able to give me a straightforward answer in writing.

What has added to the confusion is that I was told Southall Travel would need to check with the airline and hotel before confirming any cancellation charges. However, my booking is an ATOL-protected package holiday and I was asking how Southall Travel’s own terms apply to my booking.

I am due to fly on 20 June and have also seen Southall Travel publicly state on Trustpilot that these cases are reviewed 14 days before departure. My booking has now reached that point and I am still waiting for a clear written decision.

What I find particularly frustrating is that I am relying on Southall Travel’s own published Booking Conditions, yet I have still been unable to obtain a clear explanation of how those terms are being applied to my booking.

At this stage, I am simply asking for a written decision so I can make informed plans. With departure approaching, it is unreasonable to leave customers uncertain about whether they will be travelling or receiving a refund.

I would welcome a clear written response from Southall Travel.

Best service I ever got so easy and helpful I think is a gentleman name ANISH was not there I couldn’t get the deal , trust me I tried so many times. He’s best and knows his job well . So big shoutout for ANISH . Best of luck for future !!!!!

L good service. Good prices

Kunal was polite, friendly and super efficient.

It has been a few years since I last booked with Southall Travel, but after my recent experience, I will definitely be booking with them again and recommending them to everyone.

I worked with Ricardo, a Senior Travel Consultant, to book a family holiday package to the Maldives. From the very beginning, he secured an incredibly competitive deal for us—easily the best price out there.

However, just a week after paying our deposit, the conflict in the Middle East began, which was highly stressful as we had a scheduled stopover there. Throughout the following months, Ricardo was absolutely outstanding. He kept us constantly updated on the flight status and the situation. What truly made him a lifesaver was that he kindly allowed us to delay our final payment for as long as possible. This was a complete game-changer for us; it gave us immense peace of mind, reduced our financial risk, and meant our money wasn't tied up in case the flights couldn't go ahead.

Ricardo is incredibly easy to talk to, highly professional, and always called back promptly whenever we needed help. The reassurance and exceptional service he provided during a highly uncertain time were unmatched.

Thank you, Ricardo, and thank you, Southall Travel! We will be back to book our next trip soon.

I got best price and immensely friendly customer service for flight bookings. Really nice, well spoken, professional and very helpful people. I spoke to Kunal today and he helped and recommended the best available options.

I compared their offer price with other agents and websites, but couldn’t find anything which can even come closer.

I am extremely disappointed with the service I have received from Southall Travel.
Due to the ongoing situation affecting Dubai, both my outbound and return flights were cancelled by the airline. As a result, I requested a full refund, as the original package holiday I booked can no longer be provided as arranged. However, Southall Travel has refused my refund request and instead advised me to wait while they see whether the airline reinstates the flights or offers alternative options.
At the time of writing, I have not been offered any alternative flights, yet I am being told to be patient and wait indefinitely. The lack of clarity and communication has been very frustrating.
Customer service has been poor throughout. Responses to emails take days, if they arrive at all, and I have been promised call-backs on multiple occasions that never happened. Communication is extremely inconsistent, and it is often difficult to get updates on my booking. I was also told that I could only discuss my booking with the specific agent handling it, which made resolving the issue even more difficult.
While Southall Travel may offer competitive prices, my experience has shown that when a problem arises, customer support falls well below expectations. Based on my experience, I would not recommend this company.

We booked a family package holiday to Dubai in August, the Airline has cancelled the flights therefore are holiday is cancelled, we have requested a full refund, but you are saying we are not entitled to a full refund my daughter who booked the holiday has had the most torrid time dealing with yourselves, ringing you on a number of occasions to discuss, but being told we have to wait for a certain member of staff to call back, which never happens, we have never dealt with such an unhelpful rude and disappointing company, They are happy taking your money but through no fault of are own we are still out of pocket calls , we want a full refund, AVOID this company at all costs

Another successful booking provided by NORMAN from Southall Travel!

The service from Southall Travel has been appalling from start to finish.

Unfortunately, due to the war and travel disruption, our family of 8 were unable to fly to Dubai on 24th March 2026 for a wedding. We had booked the trip well in advance last year and paid through two separate payments after initially securing it with a deposit.

The communication throughout the process was extremely poor. Emails were either ignored or took far too long to receive a response, and some staff members were rude and unhelpful over the phone.

To make matters worse, it took over 12 weeks to receive our refund, and when it finally arrived, it was sent as a cheque — which feels completely outdated in 2026.

Overall, this experience caused unnecessary stress and disappointment at an already difficult time. I would not recommend this company based on the customer service we received.

Good customer service

Denied boarding due to Southall Travel's(BALWINDER) failure to inform me about transit visa — Lost £1,260.40"
I booked a flight from Delhi to Auckland via Sydney through Southall Travel and paid £1,260.40 by bank transfer. The routing was chosen by their agent Balwinder.
Nobody at Southall Travel specifically warned me that Indian passport holders require an Australian Transit Visa (Subclass 771) to transit through Sydney — even airside. As a result, I was denied boarding at the airport and could not travel at all.
When I contacted them for a full refund, they refused twice. They claimed their agent verbally told me to "check visa requirements" but provided zero written proof of this. They are hiding behind a Terms & Conditions clause while offering only £40 in unused taxes.
I have now filed a formal complaint with ABTA and am pursuing a Small Claims Court claim for the full amount.
A professional travel agency that sells you a routing through a country must specifically warn you about transit visa requirements for your nationality. Southall Travel failed to do this and have refused to take responsibility.
I would strongly advise any Indian passport holder to be extremely careful when booking with this agency and to get every piece of visa advice in writing.

Hi Norman was very helpful and even gave me. Discount and was very knowledgable and polite

Excellent service from start to finish! Norman was incredibly helpful, professional, and responsive throughout the whole booking process. They made planning our holiday stress-free and took care of every detail, always available to answer questions and provide support. Their recommendations were fantastic, and everything was organised perfectly. I really appreciated the friendly communication and dedication to making sure we had a great experience. Highly recommend for anyone looking to book a holiday with confidence!”

Ruchika assisted us in providing suitable: flight times, Hotels and payment schedules.
She was professional and courteous and gave us advice where appropriate.

I am a bit late in writing this , but when it comes to booking they would be the most well behaved as obviously they need our money and when things go side ways . They would be the last to even pick or transfer.

I have been using southall travels for more than 10 years and my husband for nearly 20 years now . We were lucky we never had a cancellation or delay or changes . But last time I booked , it was in emergency as my grandad passed and it coated me nearly 2k for a ticket.

This was a Air India flight which I used to land in mumbai and on my return it was cancelled, Air line approved the refund and gave me the status and confirmation on email. But they said my travel agent has not initiated the process.
Everytime I would call they vould say help desk would get in touch and no one did . When I would call or email , they would take weeks to reply back at their convenience.

So yes but they lost a customer and never using them again.

They help center is as useless as any one else

After fighting 3 months they refunded me £120 saying this is what was 1 ways cost.

So they practically charged me 1800 plus for 1 way travel and paid back only £120.

So the trip costed me 2k plus when the flight got cancelled I had to pay £500 for a return ticket via different airlines.

They were rude and dint care at all

It’s really appreciated and really good deal by kunal

As a first-time customer, I wasn't sure what to expect - but Southall Travel completely won me over.

My father and I recently launched a startup together, and he needed to fly out to meet a key client who's funding our business. Everything was riding on this trip. When we realised we'd mixed up the dates, I braced myself for the worse, sky-high change fees and a stressful back-and-forth.

Instead, I got Garth.

From the moment he picked up the phone, Garth was calm, professional, and genuinely helpful. He didn't try to take advantage of the situation or push unnecessary costs onto us. He understood we were a new business watching every penny, and he worked hard to keep the price as low as possible while sorting everything out quickly.

For a startup trying to make a strong first impression with an important client, that kind of support meant everything. Southall Travel didn't just fix a booking, they helped protect a relationship that matters to our business.

I'll absolutely be booking again. Highly recommended.

Kunal is very helpful! Got a good deal for us!