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Sourgum Reviews 

550
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, noting their positive attitude and efficiency throughout the process. Many people appreciate the excellent service provided, with delivery and pickup services frequently highlighted for being on time and well-coordinated. Reviewers also commend the great communication and responsive customer support, which makes the overall experience smooth and stress-free. However, some customers also noted issues with pricing, mentioning unexpected hidden fees or being charged more than initially agreed upon. A few other people experienced rescheduled or late deliveries, and some found the customer service to be unresponsive or rude at times. Additionally, there were instances where dumpsters arrived with snow or residual garbage from previous use.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting excellent communication, helpful... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting timely drop-offs and... See more

Price

People report ambiguous experiences with price, with many customers finding the pricing reasonable, fair, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sourgum Waste delivered on time. The crew is very professional. Compared to other companies who provide dumpsters, Sourgum’s price is competitive. As an added bonus, the 30 yards dumpster we rented ha... See more

Company replied

Rated 5 out of 5 stars

I requested aa next day dumpster online on a Monday evening when offices are typically closed. Honestly I was not really expecting it to be able to come the next day but I definitely needed it by Wedn... See more

Company replied

Rated 5 out of 5 stars

Sourgum has been my go to dumpstee rental for a few years now, their team is all great, jack lawler is my main point of contact anf hes always super accomadating , fast scheduling with next day drop o... See more

Company replied

Rated 5 out of 5 stars

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would high... See more

Company replied


Company details

  1. Waste Management Service

About Sourgum

Written by the company

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.

A single partner across every location ensures issues are resolved quickly and changes are handled without operational disruption, all backed by coordinated execution and accountability.

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A little more about us:

Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.

We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.

From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.

Contact info

Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4.4

Excellent

TrustScore 4.5 out of 5

550 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(550)

148 reviews in the last 12 months

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Rated 5 out of 5 stars

I was able to get a receipt 2 months…

I was able to get a receipt 2 months after the fact. I really helped me to deal with my Aunts estate.
Good communication with humans and a well designed web site ordering experience when ordering and then extending that order.
The guy who dropped off the dumpster was polite and professional as well.
Thanks!

17 November 2025
Unprompted review
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Reply from Sourgum

Hi Scott,

Thanks so much for sharing this feedback. I'm so glad you were satisfied with our service and that we were able to support you in managing your aunt's estate. Thanks again for your vote of confidence in us!

Rated 5 out of 5 stars

Best service ever

21 January 2026
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Reply from Sourgum

Hi Scott! Thanks so much for sharing your feedback. We're thrilled to hear that you had a great experience with us.

Rated 5 out of 5 stars

Dumpster arrived on time w/friendly...

Dumpster arrived on time w/friendly driver.
Dumpster was picked-up on agreed schedule.
I was inadvertently charged 2 additional days and when I brought it to the attention of the billing department I was met with a curtious representative (Liz) and was refunded the fee without incident.
Very professional and helpful staff.
Thank you,
David Fries

5 January 2026
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Reply from Sourgum

Hi David,

Thank you for taking the time to share your experience with us. We’re glad to hear the pickup occurred as scheduled, and we appreciate you bringing the billing issue to our attention. We’re happy Liz was able to resolve it quickly and professionally. We truly value your feedback and look forward to supporting you again in the future.

Rated 3 out of 5 stars

Time period could be longer

Time period could be longer. I found another company that was a month long for the same price. I would have used them, but they got back to me too late. also because of the holidays I was charge two days more for going longer. Will use the other dumpster service next time.

3 January 2026
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Reply from Sourgum

Thank you for sharing your feedback. We understand how important rental duration and pricing are, especially around the holidays.

We’re sorry to hear the timing and additional days impacted your experience, and we appreciate you giving us the opportunity to serve you. We do offer a price-match guarantee and are always happy to review any written proof of a lower price from another provider to ensure you’re getting the best possible rate. Your feedback helps us continue improving, and we hope you’ll consider reaching out to us again in the future.

Rated 5 out of 5 stars

A job well done

Was very pleased with delivery and pickup being done in a timely manner ,

14 November 2025
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Reply from Sourgum

Hi Larry,

Thanks so much for your review! We're so glad you had a positive experience with us and that everything was handled to your satisfaction.

Rated 5 out of 5 stars

Great job!

On time, called prior to arriving, all went perfect!

24 December 2025
Unprompted review
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Reply from Sourgum

Hi Rosanna,

Thank you so much for sharing this positive feedback! We're thrilled that you had a great experience with us at Sourgum and that everything went smoothly and according to your expectations.

Rated 5 out of 5 stars

There Is nothing sour about Sourgum

We have used many dumpster companies over the years . Sourgum is by far the best. Courteous, and Professional and the best prices.

Thank you,
New Day General Contractors

19 December 2025
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Reply from Sourgum

Anthony,

Thanks so much for sharing such a wonderful review! Nothing makes us happier than hearing about positive experiences from our customers. We are grateful for your trust and support in Sourgum!

Rated 5 out of 5 stars

Great communication and fair pricing

Great communication and fair pricing. Made a large project outside our normal service area much easier to manage. Will use again.

16 December 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing your positive experience, John! We take pride in our transparent pricing and proactive communication, so it’s wonderful to hear that reflected in your experience. We truly appreciate your confidence in Sourgum!

Rated 5 out of 5 stars

Nate Van Vranken

Nate Van Vranken.
Made the rental experience a good one. Would use your company again due to my experience with Nate Van Vranken.

17 December 2025
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Reply from Sourgum

Thanks for sharing your positive experience, Christopher! We're so glad to hear that you felt well supported by Nate. Thank you for choosing Sourgum!

Rated 5 out of 5 stars

Excellent service 👏🏻👏🏻Gabriella is a…

Excellent service 👏🏻👏🏻Gabriella is a very good representative of the sourgum waste company , of course they have a new costumer ! Keep doing the great job 👏🏻 Merry Christmas and happy healthy new year 🥳

6 December 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing such a wonderful review! We're thrilled to hear that your experience with Gabriela and the Sourgum team has been so positive. Our goal is to make waste management simple and seamless, and it’s incredibly rewarding to know that we hit the mark for you.

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. Extremely effective email and telephone follow-up. The drop was exactly as requested and pickup was right on time. Could not have been a more perfect experience.

5 December 2025
Unprompted review
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Reply from Sourgum

Thank you so much for sharing your experience, Dave! We’re thrilled to hear that the ordering process was easy and that our team’s follow-up and timing met your expectations. It’s wonderful to know everything went smoothly from drop-off to pickup.

Rated 1 out of 5 stars

They are the biggest scammers

They are the biggest scammers; they rent the damper for one price and then charge three times the agreed price.

15 December 2025
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Reply from Sourgum

Hi Aidee,

Thank you for taking the time to share this feedback. I’m very sorry to hear that our pricing did not feel transparent, particularly around charges related to weight overages beyond the amount selected in your initial order. Your feedback is invaluable, and we appreciate you highlighting where we can do a better job clearly communicating upfront pricing and any potential additional fees.

Thank you for choosing Sourgum for your project. I truly regret that we fell short of delivering an experience that felt clear and satisfactory, and we appreciate the opportunity to learn and improve.

Rated 5 out of 5 stars

The driver was very friendly and…

The driver was very friendly and careful not to hit the corners of the driveway.

11 December 2025
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Reply from Sourgum

Hi Mike! Thanks so much for this vote of confidence in our services. We're so glad you had a positive experience with us. :)

Rated 5 out of 5 stars

They give the best deal out there

They give the best deal out there the most tonnage the most time don’t charge extra for every little thing. Like most of the others Just the best overall
5 STARS ALL THE WAY

8 December 2025
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Reply from Sourgum

Hi Thomas! Thank you so much for sharing this great review. We’re thrilled that you’ve chosen Sourgum as your partner for your waste management needs, and we’re delighted to hear you’ve had such a positive experience with us.

Rated 2 out of 5 stars

Dumpster not empty when delivered

When the dumpster was delivered, it had over 8 inches of snow it. I had to spend an hour digging it out so it could be used, just to find out that it wasn't completely empty, as 4 to 6 inches of dirt was frozen in the front corner of it from a previous use.

2 December 2025
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Reply from Sourgum

Hi Matthew,

Thank you for taking the time to share this feedback. I’m really sorry to hear about the condition of the dumpster when it arrived — you absolutely shouldn’t have had to spend your time digging out snow or dealing with leftover debris from a previous use. That’s not the level of service we aim to provide.

We appreciate you bringing this to our attention so we can address it with our hauling partner and ensure it doesn’t happen again. If you’re open to it, we’d love the chance to make this right. Please reach out to our team so we can look into your order and help resolve the issue.

Thank you again for letting us know — your experience helps us improve.

Rated 5 out of 5 stars

Amazing service

Amazing service. Will use them again!

10 December 2025
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Reply from Sourgum

Hi Ellie,

Thanks so much for sharing this great feedback. We're so glad you had a positive experience with us!

Rated 5 out of 5 stars

On time

On time. Competitive pricing.

9 December 2025
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Reply from Sourgum

Hi Paul,

Thanks so much for sharing your review. We pride ourselves on providing reliable, prompt service at competitive pricing - we're thrilled to hear this matched your experience!

Rated 5 out of 5 stars

They were very professional

They were very professional, they made what the charges were, kept me informed on the drop off and pick up days. Based on their performance I recommend them.

9 December 2025
Unprompted review
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Reply from Sourgum

Hi Sonic,

Thank you for sharing your feedback! We’re thrilled to hear you had a great experience with us. Providing transparent pricing and keeping you updated every step of the way is something we take pride in, so it’s wonderful to know that this resonated with you.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, on time, speedy delivery and pick up. They weren't able to pick it up on the scheduled date, and I got two extra days free of charge.

27 November 2025
Unprompted review
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Reply from Sourgum

Thank you for sharing your experience! We’re glad you felt well supported by our team. We always aim to make things right when schedules shift, so we’re happy the extra days worked out for you. We appreciate your feedback!

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