HEY . . . YEAH . . . SORRY? I CAN'T HEAR YOU OVER MY AMAZING SPEAKER . . . HANG ON LET ME TURN IT DOWN! That's better! So this is what you need to know. The Soundboks 4 is an incredible piece... See more
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Buying my SOUNDBOKS was honestly one of the best decisions I’ve ever made! I’ve had so many amazing memories with it — truly unforgettable moments. Over the past two years, I’ve even inspired around... See more
I strongly recommend soundboks. I ordered a complete set with soundboks 4, charger, extra battery, everything is working perfectly. I had a bad issue with the charger but we could find a solution,... See more
Overall sound quality is better than soundboks 3, but it is only till ~85% volume. On max volume sound becomes significantly worse. Unfortunately I don't have mk 3 any longer, but as I remember, the... See more
Company replied
Company details
Information provided by various external sources
The New SOUNDBOKS is unlike any other speaker in the world and any SOUNDBOKS before it. Beautifully loud, wirelessly pairable, amazingly durable, surprisingly lightweight and the only wireless speaker with a swappable battery. Break the barriers of sound.
Contact info
Esromgade 15, 2200, Copenhagen N, Denmark
- info@soundboks.com
- www.soundboks.com
4.3
Excellent
3K reviews
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect
Perfect - I had questions and a got a very quick and sufficient information!
13 January 2025
Unprompted review
Top Notch Customer Care!
The battery for my Soundbok was acting weird when I first got it - the team immediately replaced it and got a new one to me within 2 weeks. Thanks so much!
27 December 2024
Unprompted review
Excellent and very quick Customer Service
Needed some spare parts for my Soundboks tripod and had a very pleasant experience in my communication with the Soundboks Customer service team. Parts almost directly on their way to me.
Simply World Class service!
/Lars
6 January 2025
Unprompted review
Great products and great support
Great products and great support! Very competent people :)
29 December 2024
Unprompted review
Good
Fast answering, perfect solutions and manuals for my problem.
The only thing is, paying with PayPal would have been better for me personally.
6 November 2024
Unprompted review
Top service and the best Speakers ever
Top service and the best Speakers ever! You rock!!
5 December 2024
Unprompted review
Collin was amazing
Collin was amazing. Responded quickly and helped out tremendously.
2 December 2024
Unprompted review
Quick response
Quick response. Very satisfying. Hard to get a reply these days. It’s been a GREAT experience with Soundboks!!
2 December 2024
Unprompted review
Bad delivery and bad customer service
Bad delivery and bad customer service. I want my soundboks and I have waited for a month. I texted them and the answer didn’t help me at all
They lost my package like 4 times it ended up in Sweeden I live in Denmark.
7 November 2024
Unprompted review
Reply from SOUNDBOKS
Hey Matias,
We're terribly sorry for the experience you've had with our service. I cannot seem to locate you within our ticket-system and have reached out to you through Trustpilot to locate a solution. We'll do all we can to restore your trust in SOUNDBOKS Support.
All the best,
The SOUNDBOKS Team
DOES NOT WORK
Received SOUNDBOKS 4 and right out of the box DOES NOT WORK. Tried all troubleshooting but the support is no help. Pretty outrageous that they can charge these prices and ship products that do not even turn on.
4 November 2024
Unprompted review
Reply from SOUNDBOKS
Hey Miles,
We’re really sorry to hear about the trouble with your SOUNDBOKS 4 right out of the box – that’s definitely not the experience we aim to deliver.
We understand how frustrating this must be, and we’re glad we could offer an exchange to get you up and running as soon as possible.
Thanks for giving us the chance to make this right, and if you need anything else, our team is here to help.
Appreciate your patience,
The SOUNDBOKS Team 🔊
Soundboks defective/repair
My Soundboks had a software error. The problem was fixed. Support is excellent. Shipping with GLS often causes problems. Shipping box and Soundboks were damaged. Soundboks support immediately contacted GLS to claim compensation.
25 October 2024
Unprompted review
Trying to send my speaker in for…
Trying to send my speaker in for warranty and they keep screwing me around through email. My speaker isn't even a year old and they trying to get out of fixing the problem by screwing around. Can't even speak with a person on phone. Don't buy from soundboks. Customer service sucks and will do anything to not honor there warranty.
24 October 2024
Unprompted review
I Literally made a payment for over 200…
I Literally made a payment for over 200 for a new battery all now yall Kant accept the payment so I can get it. o my gosh!!!!!
19 October 2024
Unprompted review
Reply from SOUNDBOKS
Hey Comadi,
Thank you for your review. We've been trying to reach you through our support platform to assist with your battery issue. Our request might have made its way to your spam folder, but we're ready to help!
The SOUNDBOKS Team 🎶
Needs a ac plug JBL did it
Needs a ac plug JBL did it. And some wheels even with the new battery you can't play it at full volume when plug-in even with that type-C 64 wall charging kinda suck for a $1,000 buck well $1,100 with tax they was the best but JBL just beat us out
19 October 2024
Unprompted review
Reply from SOUNDBOKS
Hey Markus,
Thanks for your feedback! 🙌 We hear you on the AC plug and wheels – but we’ve got some great news! With our newest battery (USB-C), you can definitely play at full volume, even while charging at the same time! That means you can keep the party going non-stop, even when plugged in. 🎶
We always aim to push the boundaries of what a speaker can do, and we’re glad to have you rocking with us. Appreciate the love and your input! And regarding wheels, we'll get back to you on that (have you heard about THE BACKPACK?) ;)
Keep it loud,
The SOUNDBOKS Team 🔋🔊
Incredible product and company
Incredible product and company! My speaker came with the wrong battery and their customer support sent me the right battery no questions asked. They value their customers and reputation, not to mention make some bangin’ speakers. Highly recommend!
15 October 2024
Unprompted review
Reply from SOUNDBOKS
Hey Noah,
Thank you so much for your amazing feedback! 🙌 We're thrilled to hear that our customer support team sorted out the battery issue swiftly for you.
We appreciate your recommendation and look forward to keeping the music loud for you.
Rock on,
The SOUNDBOKS Team 🔊🎶
My battery went dead and wouldnt…
My battery went dead and wouldnt charge. Without hesitation, they responded and are sending me a free replacement. Great company and awesome product.
2 October 2024
Unprompted review
Reply from SOUNDBOKS
Hey Jeremy,
Thanks for sharing your experience! 🙌 We’re all about quick, no-hesitation solutions, so we’re pumped that we could get a replacement out to you right away. Glad to hear you’re loving the product, and we’ve got your back anytime!
Keep the good vibes going,
The SOUNDBOKS Team 🔋🎶
Ordered the soundboks gen3 arrived with…
Ordered the soundboks gen3 arrived with no charger and dead battery emailed company they responded in about 6 hours requiring me to send them pictures of invoice and what I received have done . And no response have emailed them several times and no response tried calling them but they have answering machine that tell you we are not receiving phone calls ???? Needed this for a party am having for my daughter this weekend have now been forced to spend another 800 on a jbl partybox 710 . Horrible customer service 😡
2 October 2024
Unprompted review
Reply from SOUNDBOKS
Hey,
Thank you for taking the time to speak with us on the call. We truly appreciate the opportunity to address the situation. We’re really sorry about the initial mix-up with your order – that’s definitely not the experience we aim to deliver.
That being said, we're happy that we were able to find a solution to your case and hope for your continued support in the future!
Thanks again for your patience and understanding,
The SOUNDBOKS Team 🎶
Follow through was on point!
Complete follow up back and forth several times. Everything was taken care of. In the end, it was user error not Soundboks. The service response was excellent. Thank you.
1 October 2024
Unprompted review
Reply from SOUNDBOKS
Hey Frankie,
Thanks for the shoutout! 🙌 We're all about following through and making sure everything’s taken care of – even when it turns out to be a user error. Glad we could help you get things sorted!
Appreciate the kind words and your trust in SOUNDBOKS. Let’s keep the music going!
Cheers,
The SOUNDBOKS Team 🎶🔊
happy to have chosen Soundboks products :)
easy to reach out via chat.
super friendly staff that knows what they do,
easy instructions how to film the problem,
great trust from your side,
easy replacement
happy days
1 October 2024
Unprompted review
Reply from SOUNDBOKS
Hey Seb,
Thanks for the awesome feedback! 🙌 We’re stoked to hear that our team made the process easy and smooth from start to finish. Quick chats, clear steps, and trust are what we’re all about – so we’re glad we could deliver.
Enjoy those happy days with your SOUNDBOKS! 🎶
The SOUNDBOKS Team 🔊
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