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Sosimhk Reviews 

3
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TrustScore 3 out of 5

2.8

e-Commerce Service
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Company details

  1. e-Commerce Service
  2. also in
  3. Software Company
  4. Telecommunications Service Provider
  5. Web designer
  6. Website Designer

Contact info

2.8

Average

TrustScore 3 out of 5

3 reviews

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1-star

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2.8

All reviews

(3)

1 review in the last 12 months

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Rated 1 out of 5 stars

​Zero customer support – Data stopped working mid-trip with over 6 GB remaining

​I purchased an eSIM (13 GB for 30 days, APAC package) for my iPhone 16 Pro Max. After 8 days and with more than 6 GB of unused data remaining, the internet connection suddenly stopped working completely.

​I followed every official setup guide, troubleshooting step, and network reset multiple times, and spent hours dealing with automated AI support—none of which solved the issue. When I reached out to SoSIM customer support directly, all I received were generic AI-generated replies repeating the exact steps that had already failed. There was zero actual human support or meaningful troubleshooting provided.

​When traveling, reliable mobile data is essential. Based on this experience, I strongly advise against using SoSIM on an iPhone.

11 October 2026
Unprompted review
Rated 1 out of 5 stars

Don't believe their offers - they lie

This is a HK phone company. When you top up, it says you will get recharge bonus coupons, but after you get these coupons, you find they are basically worthless. The phone service is adequate (not great) but the offers are fraudulent. Very frustrating company to deal with - zero customer support; buyer beware. If you travel to HK it's OK for a travel SIM. Otherwise take care.

2 September 2025
Unprompted review

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