Sorelle UK Reviews 

2,493
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 345 reviews, most reviewers were unhappy with their experience overall. Many customers found the return policy to be a nightmare, lacking a direct portal like other companies, and were dissatisfied with the refund process. People frequently reported issues with receiving refunds, often being offered store credit without consent or facing long delays and ignored communications. Some also experienced problems with product quality, describing it as poor and not matching online descriptions, with some items being unwearable. However, some customers also noted that the clothes were of good quality, fit perfectly, and received many compliments when worn. These satisfied reviewers often expressed love for the brand's styling and designs, finding them stunning and confidence-boosting.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and fit, with many customers expressing... See more

Return policy

Consumers find the return policy to be a significant source of frustration, with many reporting that the... See more

Refund

Customers consistently note negative experiences with refund, with many reporting that the company refuses to... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and stating they would... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing high satisfaction, praising the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

i’m a first time buyer from sorelle. my friends have nice pieces and party dresses from there - they’re clearly lucky they’ve never had to return anything. returns policy is a nightmare and no direct... See more

Company replied

Rated 1 out of 5 stars

Absolute disgrace of a company returned 2 dresses within proper time grave , then received an email to say my refund would be paid within 28 days. Now 6 weeks later they still have my £150 and are ign... See more

Rated 1 out of 5 stars

The absolute worst company. They scam customers and never give their money back after a return and try to palm you off with ‘store credit’ that doesn’t even work. And somehow they manage to get away w... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!! I wish I had read reviews before purchasing an expensive dress that they will not now refund! They say it smells of strong perfume & it has been worn! It literally... See more


Company details

  1. Clothing Store
  2. Beach Clothing Store
  3. Clothing Supplier
  4. Shoe Store
  5. Women's Clothing Store

About Sorelle UK

Written by the company

We are a British based online clothing company that is dedicated to bringing its customers the latest fashion at affordable prices.

Sorelle UK has fashion and beauty at its heart. Shipping the best fashion all over the world.

Be photo ready with our extensive range of clothing, everything you need for every occasion.

Check all our latest new arrivals. Visit Our Website Instagram


Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.4

All reviews

(2,493)

300 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered 2 bikinis for my hens and the…

Ordered 2 bikinis for my hens and the quality is unwearable. Nothing like the photos you can see the white skinning padding they put in the top the material is that thin. Shien is better quality than these swimsuits. Paid 45 euro cause got them in the sale of be even more angry if I paid full price, then 21 euro customs and I can't even use them. Not happy don't buy from here.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Estelle 3 piece

Ordered the estella 3 piece for my holidays. Absolutely perfect, size s (true size) and looked exactly like the images. Came next day also!

11 June 2025
Unprompted review
Rated 1 out of 5 stars

I would give no stars

I would give no stars
Absolutely awful company

Do not buy from these scammers.

Refusing to give a refund even though I returned the item with tags and in original packaging within 14 days.

They are taking advantage of young girls wanting to shop on the internet and this needs to be stopped. Boycot

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Wish I read these before ordering

Wish I read these before ordering
I ordered three dresses, I did not like the look of the sequin ones so tried on one red floral. Which was so short in the body. I was in Swindon for work and on returning I posted the items back. Little did I know my items were returned on the 2nd week. Day 15, yet after day 14 you don’t get a refund you get store credit! For items returned fine regardless
On returning the dress I didn’t even try apparently had a mark and I got no refund at all. Always check inside and outside regardless of not liking them as this looks like make up which would be on all dresses had I have tried them!
Still awaiting a complaint response as I want the credit refunded and will have to pay to have a dirty dress that I don’t like now returned to me

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered an outfit from sorelle for my…

I ordered an outfit from sorelle for my birthday because if anything than my birthday suit it's a sorelle dress. I ordered a 3 piece set which slayed!!! Also, I am aware of some negative feedback in terms of customer service however in relation to my recent experienced they have been nothing but fab!

5 May 2026
Unprompted review
Rated 1 out of 5 stars

If i could give zero stars I would.

If i could give zero stars I would.
Absolute joke of a company, they received my return well within the 14 day returns period. I emailed them 10 days after they received my return, which I have photo proof of, and told me I had to wait 28 days. Almost 2 months later I ha ent heard a thing from them and they are ignoring my emails and social media messages. The items were cheap and poorly made, can tell they've come from china and not at all worth the money they charge. I haven't had any contact at all from them and am still almost £150 out of pocket 2 months later, but I won't be leaving it there! Do not order from this company 😒

11 February 2026
Unprompted review
Rated 5 out of 5 stars

White rose dress

I wore the long white rose dress for the grand national in aintree Liverpool the amount of compliments I got was unreal I will definitely be ordering so much more !! Thankyou so much sorelle🤍

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend buying from here

Would not recommend buying from here. Sent a return in March and I’m still waiting to be refunded. The clothes weren’t worth the price I paid. Just want my £100 back but I guess I won’t be getting it

13 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!

Would give zero stars if it was an option. Purchased a dress which was unsuitable. Parceled up and returned according to their policy and emailed several times for a refund - NOTHING received. I am now pursuing a refund via my bank who can claim it from them and hopefully sting them with a big bank charge for being such unscrupulous traders. AVOID AVOID AVOID!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive with any issues

Very responsive with any issues , good delivery time.
Ordered a sorelle dress due to online error the dress was unavailable in stock but offered me an alternative or refund .i chose the dress offered ,so I would also say very accommodating.
I had a slight delay with delivery which Sorelle team sorted via email chasing up on the other end to make sure my dress arrived before my birthday with the slight delay that I informed them about they immediately refunded my next day delivery price.
Overall very happy with service and products provided

9 April 2026
Unprompted review

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