We were looking for a way to upgrade the audio in our new travel trailer and it was going to be very expensive to renovate to get the sound I expect so…my sound and electronics Guy suggested Son... See more
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Got a mint 10 year old Playbar for $80 that the seller could not get to work. Trouble-shooting through the website. Plugged it into Ethernet and it recieved it's first ever update and it is working p... See more
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I bought a used Sonos Roam from eBay and the battery died after a couple of months. I called the customer service expecting them to say they couldn't help but instead they offered to send me a replac... See more
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Clean, bright sounds from a compact sound system. Arc ultra soundbar along with Era 300 rear speakers plus 2 sub 4's provide a solid, robust sound system - hearing things in movies i have not heard be... See more
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Company details
Written by the company
Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Contact info
https://support.sonos.com/en-us/contact, United States
- 0800 - 555 1234
- support@sonos.com
- www.sonos.com
3.7
Average
8K reviews
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Reply from Sonos Inc.
We're happy that the setup was easy and that you find the sound great! Thanks for your feedback.
Amazing sound friend…
Sonos really looks well and all stuff works together:) this is really nice stuff I have 2 headphones Sonos ace and I’m impressed but EQ in app are terrible. But still I really enjoy. I think about to buy Sonos 100 speakers and soundbar.
14 April 2026
Reply from Sonos Inc.
We appreciate that you have provided us with such detailed feedback on your experience. In this matter, we would recommend for you to give your full feedback on our Sonos Community, as our developers are closely looking at the community to find ideas and feedback that can assist in making Sonos better for our customers. Thank you for your positive feedback!
You can find our Sonos community on the link below,
https://en.community.sonos.com/
Very satisfied in Alabama
Everything is great with my unit that I purchased from you all sound like I’m at the theater is exactly what I was looking for. Thank you guys. Keep up the good work love it.
14 April 2026
Reply from Sonos Inc.
We're happy to hear that you are enjoying your new unit! It's great to know the sound quality meets your expectations. Thank you for your positive feedback; we appreciate it!
Great components and service.
The sound coming from my system which includes the Playbar, two Play1 satellite speakers and a subwoofer is amazing. I also had to solicit customer service to help me install and make these components work together as a system. The customer service representative was very knowledgeable and supported me on the phone throughout the system set up. Excellent service and excellent system. Thank you Sonos.
14 April 2026
Reply from Sonos Inc.
We're happy to hear that you're enjoying the amazing sound quality of your system! We're also glad our knowledgeable customer service representative could assist you with the setup. Thank you for your positive feedback on both our products and our service.
Great product & company
Fast shipping, fantastic speakers, and extremely easy to setup. I ordered a Beam Mini and three Era speakers, they integrated with my Apple home setup quickly & painlessly. As a bonus, almost all the shipping materials were recyclable. Would absolutely order from them again, product is top notch.
4 March 2026
Reply from Sonos Inc.
We're happy to hear the speakers are fantastic and easy to set up! We appreciate your feedback on the quick shipping, seamless Apple Home integration, and recyclable materials. Thanks for the top-notch rating!
Reply from Sonos Inc.
We're happy to hear that the setup was fairly easy, and the sound quality improved to your liking. Thank you for your feedback!
Don't Buy It!!!
It is next to impossible to connect to one's laptop. One requires an IT expert to make this happen. It does not go through bluetooth and only works with WIFI. It only lets you connect through an APP on your phone. You can't connect directly to your laptop. You then have to reconnect to the laptop after setting it up on the phone and this set up was glitchy. And to add Spotify is a whole new time sink. It's still not working on my laptop and I have to wait an hour for their phone IT help to start working. Back pain. Headache. Frustration. It should not be this hard!!!
13 April 2026
Unprompted review
Reply from Sonos Inc.
We appreciate your feedback and are sorry you had difficulty connecting to your laptop and adding Spotify. The issues you experienced are not typical. We'll review our setup process to improve the user experience. Thank you for your time.
Excellent soundbar
12 April 2026
Reply from Sonos Inc.
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
User experience continues to worsen
Speakers are of ok quality but the company's priority is making the user experience as terrible as possible, this product is too far gone down the "entsh*tifcation" rabbit hole. Don't waste your money on a product that will just continue getting worse as they try to extract even more cash out of its users.
10 April 2026
Unprompted review
Reply from Sonos Inc.
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
Reply from Sonos Inc.
We appreciate you sharing your positive experience! We're happy to hear you are enjoying your speaker!
The customer service representative was…
The customer service representative was very knowledgeable! The service was great.
27 October 2025
Reply from Sonos Inc.
We're happy to hear that our service met your expectations, and we appreciate your positive feedback regarding our team's knowledge.
Reply from Sonos Inc.
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
Reply from Sonos Inc.
We appreciate you letting us know you are enjoying the great sound quality; it makes us happy to hear your positive feedback.
Reply from Sonos Inc.
We're happy the speaker is beautiful, the setup was easy, and it sounds amazing. We appreciate your positive feedback very much!
Nice gear. Worse app. Awfull software.
Nice gear. Shane about the software integrates with nothing
5 April 2026
Unprompted review
Reply from Sonos Inc.
We appreciate your feedback on the gear. We regret the software integration is not seamless and will investigate.
Great sound quality but poor user…
Great sound quality but poor user experience, you can’t create a playlist on the fly anymore. Fine if you want to pick individual songs played consecutively waiting for one to finish before you play the next but you can’t stack sings in an advance playlist anymore. If I’m honest I think I’ll gradually replace all my Sonos with an alternative from now on.
3 April 2026
Unprompted review
Reply from Sonos Inc.
We appreciate your feedback and are sorry to hear about the playlist concerns and user experience. We'll share your comments with our team as we continually work to improve our features. Thank you for your time.
After 18 months of appalling app issues…
After 18 months of appalling app issues I've finally got rid of my 2 Play 1's leaving just one ( it's not mine so I'm stuck with it). Fortunately my Roam works from Alexa otherwise it would be tutty bye to that too. There's choice in the marketplace now folks.
2 April 2026
Unprompted review
Reply from Sonos Inc.
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
My Sonos Ace headphones…
I recently experienced an issue with my Sonos Ace headphones where the sound dropped out in one ear. While that was frustrating, what followed reminded me why I continue to support Sonos.
The team responded with care, clarity, and respect. They honored a replacement and handled the situation in a way that felt personal, not transactional. That level of service matters.
The Ace headphones themselves are exceptional. The sound is immersive, balanced, and deeply considered. Honestly, I find them superior to the Apple AirPods Max. They’ve become a part of my daily rhythm, especially during workouts where over-ear headphones are essential for me.
Sonos doesn’t just make great products, they stand behind them. That’s what builds loyalty.
12 January 2026
Unprompted review
Reply from Sonos Inc.
We appreciate you sharing your experience with the Ace headphones. We're happy to hear that our team was able to resolve the issue to your satisfaction. It's great to know you're enjoying the sound quality and that they fit so well into your lifestyle. Thank you for your support!
Unable to play content through Sonos…
Unable to play content through Sonos app. The app is non-intuitive and I've been frustrated trying to resolve problem
1 April 2026
Unprompted review
Reply from Sonos Inc.
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
Quality Sound both for Music and TV
Playing my Spotify Music, plus we can hear the TV so much better and clearer since we are in our eighties.
30 March 2026
Reply from Sonos Inc.
We're happy to hear that you're enjoying your Spotify music and experiencing clearer TV audio! Thank you for sharing your positive experience with us.
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