Sonos Inc. Reviews 8,435

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 1,651 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional sound quality, describing it as phenomenal and immersive, creating a premium movie theatre feel. Many highlight the high quality of the products, noting their sleek design and aesthetics, and find them easy to install and set up. The user experience is often described as seamless and convenient, with many appreciating the ease of integrating the products into their existing systems. However, some people were dissatisfied with the app, reporting frequent disconnections, syncing issues, and difficulties with connectivity and setup. A few other people also felt that the products were not worth the price, expecting more features for the cost.

What people talk about most

Product

Customers had positive experiences with products, praising their sound quality, design, and overall... See more

Quality

Customers consistently note positive experiences with quality, highlighting the amazing sound and easy setup... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of installation and setup,... See more

Application

People report ambiguous experiences with the app, with some finding it easy to use and praising its setup and... See more

Price

Clients share ambiguous opinions on price, with some finding products to be competitively priced and a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sound is amazing, work on syncing multiple devices via sonos app. All is perfect. Provide apple podcasts integration in alexa and sonos app. Beam 2 doesn’t give atmos feel on Netflix, hotstar, applr... See more

Company replied

Rated 4 out of 5 stars

I love the sound quality of the sound bar. It is a high quality product. The only reason that this review isn’t 5 stars is because I feel it should have its own remote control. Something of this quali... See more

Company replied

Rated 5 out of 5 stars

I've had the Sonos Arc for a few weeks now, and it's hands-down the best home theatre investment I've ever made. The sound quality is phenomenal. Dialogue is crystal clear thanks to the center "treble... See more

Company replied

Rated 5 out of 5 stars

Excellent product. Works as advertised. Very pleased with my first Sonos. I do own devices that include Apple, JBL, Audioengine, Bang & Olufsen, DALI, Soundmatters, Marshall, Austrian Audio, etc. runn... See more

Company replied


Company details

  1. Home Audio Store
  2. Electronics Company
  3. Hi-fi shop

Written by the company

Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.


Contact info

3.8

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
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1-star

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Rated 4 out of 5 stars

Mostly positive

Pro’s
Easy to order
Super quick delivery
Can connect different models to create a media space
Sound great
Cons
App is not as good as it should be
Limited selection of voices (2)
Connections. drops off as others have said
Both of these are known issues so hoping they are sorted soon

1 May 2026
Unprompted review
Sonos Inc. logo

Reply from Sonos Inc.

We're happy you found ordering easy and delivery quick, and that you enjoy the sound quality and media space creation. We appreciate your feedback regarding the app, voice selection, and connection issues. We're working to improve these areas.

Rated 5 out of 5 stars

Plug and Play with High Quality

Sonos is super easy to pull the speaker out of the box and to get it set up and tied into your smart home. This speaker looks and sounds great and works perfectly as a home assistant!

12 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're so glad to hear that the speaker was easy to set up and integrate into your smart home! It's great you find it looks and sounds great and works perfectly as a home assistant. Thanks for your feedback!

Rated 1 out of 5 stars

One of the most catch-22

One of the most catch-22, circular reasoning style customer service ever. No one seems to know what to do, ever. Absolutely wretched.

12 May 2026
Unprompted review
Sonos Inc. logo

Reply from Sonos Inc.

We appreciate your feedback and are sorry to hear about the frustrating experience with our customer service. We will review our processes to improve.

Rated 5 out of 5 stars

The speakers are exactly what I hoped…

The speakers are exactly what I hoped for, the sound is great with great clarity and with the ability to adjust the bass and treble.

12 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that the speakers met your expectations! It's great you find the sound clear and appreciate the bass and treble adjustments. Thanks for your feedback.

Rated 5 out of 5 stars

Great sound for my new TV

Very impressed by the quality of sound. The Beam and mini sub work perfectly for the size of my apartment. I’m really enjoying it!

10 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're delighted to hear that you're very impressed with the sound quality and that the Beam and mini sub are a perfect fit for your apartment! We appreciate your feedback.

Rated 5 out of 5 stars

Where do I start?

Where do I start? Great online ordering process. Fast delivery. Fantastic packaging. First class design. Easy setup and first rate app. Best of all, excellent prices for remanufactured products. The last one is especially important for retirees like me who have to watch every penny (nickel).

11 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that you had such a positive experience with our online ordering, delivery, packaging, design, and app. We're also glad that our remanufactured products offer excellent value. Thank you for your feedback!

Rated 5 out of 5 stars

The speaker Sonos Play 2026 is amazing

The speaker sonos play 2026 is amazing, the shipping was fast, support easy to access. Just spend your money in that brand! You won’t regret it

9 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that you're amazed by the Sonos Play! We appreciate your positive feedback regarding the fast shipping and accessible support. Thank you for recommending our brand!

Rated 5 out of 5 stars

Amazing sound and build quality

Amazing sound and build quality. Immediately fell in love with the device. Highly recommended.

9 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We appreciate you sharing your positive experience! We're so glad to hear that you love the amazing sound and build quality of the device.

Rated 5 out of 5 stars

Set up was easy

Set up was easy. Sound is good and I like the app for customization.

7 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy the setup was easy! We appreciate that you find the sound quality good and like the customization options in the app.

Rated 5 out of 5 stars

Movie Theater Experience

I am very happy I chose Sonos speakers for my living room. Now when I watch movies it sounds exactly like the movie theater. Even better depending on which movie I play lol. I will definitely recommend Sonos to my family and friends.

10 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're very happy to hear that you are enjoying the movie theater-quality sound in your living room with your Sonos speakers. We appreciate you recommending Sonos to your family and friends!

Rated 1 out of 5 stars

Terrible Experience with SONOS

The system was ok until EE changed my router back in February. I paid a lot of money a few years ago for this system and now it doesn’t work. Tried contacting support….useless. I’ve spent HOURS trying to resolve the problem, nothing works. Unless you are extremely high tech, do NOT buy this product.

10 May 2026
Unprompted review
Sonos Inc. logo

Reply from Sonos Inc.

We're sorry that you've had trouble with the system after the router change. We appreciate you letting us know, and we'll look into how our support can better assist customers facing similar technical issues in the future.

Rated 5 out of 5 stars

Excellent sound

Electrons installed, downloaded app and very easy to navigate

9 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We are happy to hear that the installation was straightforward and the app is easy to navigate. Thank you for your positive feedback!

Rated 5 out of 5 stars

Impressive sound!!!

After fifty years of listening to very small and to very large speakers, I can say Sonos Eras 100 has the right balance at high or low volume. Instrument separation is wonderful! I plan to buy the 300 soon. I’m a satisfied guy.

9 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that you find the Era 100 provides such a balanced sound. It's great to know the instrument separation meets your expectations! We appreciate your feedback.

Rated 5 out of 5 stars

Super great speakers with superb sound

Super great speakers with superb sound.
Love the way it is packaged.
But super great sound comes with a hefty price.
All in all great product. Keep up the good work.
Gabriel Payan

9 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We appreciate your feedback! We're happy to hear you find the sound superb and love the packaging. We acknowledge the price point and thank you for recognizing our product.

Rated 5 out of 5 stars

REPLACED SAMSUNG SOUND BAR AT GREAT…

REPLACED SAMSUNG SOUND BAR AT GREAT EXPENSE. MUCH IMPROVED SOUND.

9 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that the new sound bar provides much improved sound despite the expense. Thank you for your feedback!

Rated 5 out of 5 stars

Beautifully packaged item

Beautifully packaged item, easy to set up, quick to add prime music etc sound well rounded, good base, super easy and very happy.

6 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that you found the packaging beautiful and the setup easy. It's great to know you are enjoying the well-rounded sound and good base!

Rated 5 out of 5 stars

Very pleased

Very pleased. Great sound. Easy to set up.

5 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that you are very pleased with the great sound and easy setup! Thank you for your positive feedback.

Rated 5 out of 5 stars

Im very happy with my Sonos Ray

Im very happy with my Sonos Ray. My goal was to improve sound quality for everyday tv watching by moving the speakers to the front and disabling the tinny sounding rear facing speakers in my LG tv. That goal was met and surpassed with the Ray. I haven't missed a spoken word in movie or tv show since we set up our sound bar. I live in a condo and feel much better having the sound coming out into our space instead of backward into a wall. I appreciate night mode as well and that is a feature I use a lot. Bonus was how well the soundbar sounds when we stream music! I worried my space would be too big for the soundbar but I find it more than adequate for the purpose I bought it for. I was not wanting or expecting surround sound. I recommend any sonos product to buyers as long as you understand your goals and find the right product to achieve them. The Ray is perfect for our needs!!

5 May 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear the Ray improved your TV audio and met your needs! It's great that the soundbar works well in your condo, especially with night mode. We appreciate you recommending Sonos products and are so glad the Ray is perfect for you!

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