Had an issue with an order that was entirely my own fault. Called on a Sunday morning, and surprisingly was connected to an actual person. Thomas had my situation resolved in a matter of minutes. Will... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Sonic Electronix: Your One-Stop Electronics Destination Proudly based in the heart of America—Louisville, KY—Sonic Electronix has been delivering unbeatable value and service since 2000. From day one, our mission has been simple: to be your ultimate one-stop shop for all things electronics. When we say we’re “the X-Factor,” we mean it. Forget the hassle of overpriced local retail chains—shop with us for the best deals, top-tier service, and uncompromised quality. At Sonic Electronix, we’re all about helping you save money, time, and stress—while keeping things friendly and straightforward. Great prices, great products.
Written by the company

1100 W Broadway, 40203, Louisville, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 21% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fast help! even fastest shipping!!
would definitely recommend for your car stereo needs.
Very quick shipping and had my item in stock when others did not.
Order came in time and super fast now time to hook it up and see how it runs
Chantelle was an incredible help, I was going in the wrong direction untill she reached out and called me. She asked about my application I was looking for and made several recommendations. You just can't get service like this. Chantelle was energetic, super friendly and incredibly knowledgeable about everything car audio. Thank you so much Chantelle and Sonic Electronix!!
I entered my specific car model information into the parts-matching system online and was advised that the speakers I chose were a drop-in fit and would not need a mounting bracket. The speakers arrived and they definitely need a mounting bracket to fit.
Great products. Bought on Friday afternoon and the shipment was supposed to be here on Tuesday but showed up 2 days early on Sunday morning. Not my first time using sonic electronix and won't be my last. Prices are good and they have everything you need to install it
Yall are great. Even when a sub showed up with shipping damages you fixed it. Thanks for running a great business
Great deal on an open box. Was able to get what i wanted at a good price. Very Happy. Been shopping here for almost 20 years I think.
Super fast delivery when items were in stock. I did call in and I’m not sure if the lady on the line understood what I was asking. Before ordering items, I called to ask what the deadline time was to get the 1 day delivery. She gave multiple answers. But I took a chance on a Friday to order (placed around 11a) and got the items on Saturday. No damage on items as well. Definitely gonna keep my business here! Thank you.
Gillenti Garage
Making a purchase was easy, I was able to navigate through the website with ease, making a purchase was even easier even though I made the wrong purchase and had to contact customer service my wait was within a minute saving me precious time I appreciate that, even when talking with customer service she was kind , she allowed me time to type I'm not the fastest, she was very descriptive in my total breakdown in payments I commend her level of professionalism. Keep up the good work work Team Sonic Electronix. A customer for life
Had an issue with one of the shipped items i ordered i called and they answered quickly. Jessie was able to handle my problem with prompt actions. I greatly appreciate your customer support. I did receive both items today on time. Cant wait to get my new subs and amp installed tomorrow. I will be ordering again soon. Thanks again!!
I am extremely disappointed with my experience with Sonic Electronix.
When I placed my order, I was told it would ship within 7–10 business days. After waiting, I had to contact customer service myself, only to find out the item was actually backordered and could take weeks to become available. At that point, I canceled the order before it ever shipped.
Unfortunately, that was only the beginning of the problems.
After canceling, I was repeatedly told that my refund had been processed. In an email dated July 21, 2026, Sonic Electronix stated that my full refund had already been processed on July 13, 2026, and that they were resending the refund information to Acima so my financing account could be updated.
As of today, I still have not received my refund. My Acima account continues to show the balance, and I've spent weeks following up with both companies trying to resolve an issue that should have been straightforward. A refund should not require this much time, effort, or repeated communication.
To make matters worse, I ordered similar equipment from another company after canceling with Sonic Electronix. The order shipped immediately, arrived within two days, cost less, and the products were of even better quality.
I cannot recommend Sonic Electronix based on my experience. Poor communication about inventory, significant delays, and an unresolved refund process have made this one of the most frustrating online purchases I've dealt with.
Been a Sonic customer for over a decade now and always gotten top notch service in all situations such as customer support and ordering. Also they have fantastic pricing and fast free shipping you can't go wrong so I will continue to buy from them Thanks and keep up great work.
Great customer service! Fast friendly website! Great overall company to do business with!
very fast shipping and great packaging.
product was as described and of good quality
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.