SOLO rent a car  Reviews 1,218

Had a great experience with the company. Needed a car for a whole week visiting Malaga, did the reservation online and then basically just needed to pick up a car. Everything is simple, well organized. Prices are quite competitive! Recommended

The shuttle service was perfect. The contract formalities were short and competent. The review of the damages have been submitted by email and were complete.

Excellent, the staff was good 😊. The vehicle was clean and perfect.

AMAZING experience we’ve had!!!! Manager Katia helped with everything, was very supportive, no issues with deposit, no issues with early drop off, she was always in touch, very convenient location in Malaga airopirt. Car was in excellent condition. Recommend! Will come back. Thank you.

Worst service they refuse to return my deposit 1700 euro stop communication now be careful you will never get your deposit back

I rented a car from Solo from 02 October 2025, 21:00 hrs to 29th October 2025, 04:00 hrs. On arrival at Malaga Airport, we followed their Prepaid Voucher instructions, “How to get to the Solo Rent rental counter”, and specifically followed the instructions to be transported to the office of Solo by Shuttle bus. Our flight arrived on time. Although 20-plus Shuttle Buses turned up to transport their clients to pick up their cars, there was no show by Solo. We then called the office on the number provided on the voucher. No one answered the phone. Much disappointment and inconvenience, as you can imagine!
My wife and I had to stay in Malaga until the next day, 3rd October, before proceeding to the Solo rental office to pick up the car. We strongly complained to the office attendant and he told us that the office and the shuttle are not available after 22:00 hrs (although this did not appear in the voucher or contract). Other car rental companies that operate outside the Airport offer a 24-hour service. There was no apology offered by the attendant; he raised all the necessary paperwork and took us to the car. We left Solo to make our way to our accommodation.
As far as I’m concerned, Solo Rental are in breach of contract; failure to perform a duty accepted by me under the contract. They have lots of clauses in the contract that stipulate General Terms and Conditions associated with the contract that call for additional costs if certain stipulated conditions are not met by the Client. I’ve asked them to compensate me for the inconvenience, discomfort and failure of Solo to provide a 24-hour shuttle service to me at Malaga Airport, like other providers do. They refused to agree to this.
In their contract, they state that the cars are in perfect condition. This is not the case, as the associated photographs showed.
They demonstrate little Customer Care either at the Solo reception or their support operation. Give this company a wide berth and ensure you get a company that operates a 24-hour shuttle service.

2nd time using Solo rent a car from Marbella and for the 2nd time I'm very happy with the experience. Very quick and easy to deal with. Loved the online pre-registration. Liked that they sent us photos of the damages already on the car at the time of hire. They fully encouraged us to take our own photos and videos of the car.

We returned the car outside of business hours and it couldn't have been easier. The instructions were clear, gave good advice again regarding photos of fuel tank level, mileage and state of car on return. Popped the keys in the return box. Recieved an email at 9.30am the following morning (a Sunday) acknowledging our return and confirming everything was in order, no damages etc.

Will absolutely use Solo again. The price is great. Staff in Marbella are easy and friendly to deal with. Hire and return are a breeze. No quibbling or silly business like you expect from other car hire companies. Car returned Saturday evening, deposit was refunded to my card by Wednesday afternoon

They will randomly charge you with damage months after your rental. Beware of fraud!

Althought the staff at the pick-up were very friendly and the car was in geat shape and the process was easy, I am still waiting on my deposit of 1.150,-€ almost a month later. This deposit was not mentioned in the online booking process. So we were surprised and had to scramble to fond an extra 1.150,-€ in our accounts. I have contacted SOLO several times to help me with this matter and after sending me a cancelled receipt I have heard nothing. I asked for a statement for my bank and am now being ignored. So be prepared to bring extra money to rent you car and then be ignored.

Lovely staff, great condition car (Fiat 500), very easy pickup & drop-off (Malaga airport), I will definitely use this company again if the price remains competitive.
The only thing stopping me giving 5 stars is that because the deposit amount was taken from my card and then refunded a month later (rather than just placing a hold as other companies do) with a credit card bill in between it meant I had £1000 out of my bank account and credited onto my card, so it would be better if they just held the amount rather than physically took the deposit

Avoid at all cost. They will steal money from you. We brought back a perfect car (with keyless entry). They claim that the lock is broken and they kept 550€. They can’t send the proof or a video about their claim. When I say that we never used the lock, their only answer is » you should have taken our private insurance ». It’s infuriating and they are 100% dishonest.

As noted on other reviews, Solo takes deposit as a payment and not by blocking the amount as an authorization on a credit card.

Saturday 1st of June, 6:18AM
When I returned the car I was told the payment had been refunded. I wasn't provided with any proof of this though.
7-10 Business days for it be to received on my end.

Wednesday 12th of June 16:52PM
I have no refund still and email them asking for proof, this request of proof was ignored.
In my email:
"Can you please provide some evidence to confirm it's been processed please?"
Their reply:
"You will see this sum reflect in your balance within 1-4 days depending on how your bank operates."

Thursday 13th of June 07:50AM
I request proof of refund again:
"Please provide some evidence of the refund being processed.
Ideally including the date it was done.
Perhaps a screenshot or something.
Thank you."

13:06PM I receive a reply:
"Please find the confirmation attached.
13/06/2024 09:15AM... (details of the refund)"

So only after I ask ,again , for proof, was the refund actually processed, prior to that I had been told multiple times it had been done.

I'm disappointed at being lied to, ignored, to only see that they did not intend to process my refund without further insistence for evidence on my end.

It's quite possible this is how they are making money, by travellers who don't notice it in time or push them hard enough.

I would give them 5 stars otherwise; the rest of the rental experience and staff I dealt with at the location were actually quite nice.

Just some fraudulent behaviour going on with refund processing.

Booked through Economy Bookings on 07 Jan 2024, the booking had a free additional driver. It was clear on the printout.
When we arrived in Malaga around 6pm on Easter Sunday evening ( 31 March 2024) SOLO car rental would not honour the printed out booking with free extra driver.

I was annoyed but as it was Easter Sunday , so we accepted the car without the extra driver.

Other than this the rental went well , they thoroughly check the car on return and returned the deposit 16 days after the rental return.
Car was good, clean and the exact model I booked.

Would highly recommend Solo for car hire. Fantastic value for a Fiat 500 which was in very good condition with an extra 20 euro discount for my 1st booking. Rep pointed out and gave me info on existing marks and minor damage and willingly adding another mark I spotted. Details were emailed through to me as part of confirmation email. As others have commented deposit is charged to your card rather than placing a hold but ask for it to be processed in your own currency to avoid possible fluctuations. Pick up was very easy and a 10 mins walk from arrivals - v good info including a video on directions provided in booking. I had to return car out of hours in early hours of morning to the Easy car park nearby from where a shuttle bus transported us to the terminal within 5 mins of arrival. Received an email later that car and fuel had been checked and all was in order. Refund received to my credit card within 5 days. All in all I had a very good experience using Sole and will consider using them again for my next trip.

Dreadful customer service when returning the car. It was a horrible experience. Someone had transcribed my email address incorrectly. A very rude man accused me that it was my fault that I hadn’t received the email. He displayed harassing, misogynistic behaviour and was rude and challenging while I tried to rectify the problem. I will not use them again, nor recommend them.

Good prices, easy to reach by phone, professional and service-minded personnel. Very good experience overall.

The car we rented wasn’t superfancy, but clean, fairly new, exactly what we needed for a very competitive price.

The pick-up/leave-off at the airport is certainly a plus. Highly recommended if you want good service at a budget price!

Excellent from start to finish, great staff, h good car

I rented a car with Solo (Malaga) because they were cheapest. This turned out to be a mistake because:
1. Picking up the car was a nightmare. I was suspicious when I read on the voucher that I had to make a phone call in order to be picked up at the airport. I first called 3 times (at 7pm) and the line was either busy or no answer. After 15 minutes I finally got an answer, and to my amazement, the Solo employee suggested that we walk to their office because she was alone at the office and wouldn't be able to come and get us for at least a half hour. She said it was a 10 minute walk and not hard to find. Reluctantly, my wife and I started walking with our luggage and golf equipment in a light drizzle. The walk was dangerous, walking against heavy traffic in the dark, and when we finally after 20 minutes, saw the office, it was on the other side of the street with a fence in between so we had to retrace our steps. When we finally got to Solo's office we found that it was true: there was one young lady working alone. Unbelievable!
2. When it was finally our turn, the young lady informed us that the insurance that we had booked through Do you Spain wasn't the insurance that we should have with Solo and suggested that we should cancel that insurance on the spot. Not being able to do that, Solo wanted a deposit of 1150€ that they drew directly from my account. And after getting back to Sweden, it took almost 3 weeks before the money showed up in my account again, and then the amount was almost 100€ less because of the unfavorable currency exchange.

To be fair, I will admit that things went smoothly when we returned the car.

But because of the poor job done by Solo when picking up the car, I will never rent through them again, and would not recommend them to anyone else.

Used this company twice takes them 6 weeks to return deposits, do not use them it will cost you more in credit card charges, and they do not respond when called or emailed.