OIP - Solo Prodotti Italiani Reviews 

I rarely write reviews, but in this case I felt it was absolutely deserved.

I don't know Luca personally. I simply contacted the support email address regarding my order, and Luca happened to be the person who responded. What followed was genuinely extraordinary customer service.

Luca personally checked with the warehouse to make sure my order would be dispatched as quickly as possible to Austria. He also kept me informed throughout the process and even confirmed that the carrier had collected the shipment.

What makes this even more remarkable is that this wasn't a large commercial order or a shipment of dozens of cases of wine. It was just two bottles of wine for a tasting. Despite the small size of the order, Luca treated my request with the same care, urgency, and professionalism as if it had been a major account.

In today's world, where customer service is often automated and impersonal, this level of personal attention is extremely rare. The wine arrived safely, exactly as ordered, and the entire experience exceeded my expectations.

Thank you, Luca, for going above and beyond. You have set a benchmark for what outstanding customer service should look like. Keep up the fantastic work! Highly recommended.

Fast delivery, good products!
Nice contact.

Great service, good experience with the order, well recommended especially for the wide catalogue

Great products fast delivery and very good communication skills with customer service!

Wide and eccellent catalogue with neice products and wines from all over Italy, highly recommended

Smooth communication and delivery within 5 working days. Absolutely recommended

I made two orders, the same day, one for me and one for my daughter, the delivery was with two different shipping agents, DHL and FedEx. It was one of the most disappointing experience that I ever faced. More than half of the products I had to throw in the trash, being rotten. Also, the moment I open the boxes a pungent smell of rot was unbearable and on the bottom of one of the boxes a liquid with a pungent odor was trickling. I contacted the company by e-mail, on immediately, but till now I didn't get any reaction. I wouldn't recommend this company!! They do not deserve even one star!!!

I received completely different items from what I ordered. I ordered cavalo nero and received cauliflower instead... No answers and no refund.

Do not buy from them

I ordered there once, and the delivery was okay.
But it is not possible to get rid of their advertisement mails. They will just continue sending them, no matter how much you try to unsubscribe.
They won't reply to any attempts to contact them (tried all possible email addresses and called, 6+times). So don't count on any form of customer support or guarantees.

Edit: I will gladly update this review once the unsubscribe page is fixed, or once I get a reply to any of my mails.

Edit 2: They are still near unreachable and the problems are not fixed, but I got through.

Great natural products and on time delivery

For part of my order they sent wrong products and one product had expired already. I sent a customer complaint the day I received the delivery and asked for correction. Since then I have had no reaction whatsoever. I also tried to ring them. No response.
I will NEVER buy there again. They cheat.

In my courrier were missing five bottles of wine for which I paid around 90€.
I phoned, I wrote e-mails. No reaction whatsoever.
Today, I opened the Parmigiano which I received in the first week of July 2025. Best before date : 16/06/2025. Do never ever buy anything from this company. They are cheats.
Instead of giving me my 90€ back or send me the wine, they now try to remove this post.

Ordered some premium ragu and sugo, but they sent me a cheap alternative for part of the order. I have twice asked them to send the products I ordered, or to give me a refund, but they have not answered.