Solihull Carpets Reviews 

183
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the showroom staff for being exceptionally helpful, patient, and providing expert advice when choosing various flooring options. People appreciate the smooth communication and professional guidance received throughout the entire process from initial consultation to final planning. Some people also noted that the installation teams arrived promptly on schedule and maintained a tidy workspace. Consumers are consistently pleased with the exceptional quality of the finished installations and the wide selection of available products. Many reviewers express their strong willingness to return for future projects and recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and knowledgeable service from showroom... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless process from the initial in-store... See more

Product

Clients share positive opinions on product selection, highlighting an excellent and massive range of options... See more

Quality

Users describe positive satisfaction with quality, highlighting the massive product range and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff at both Studley and Shirley showrooms. No high pressure selling. Although neither shop actually has a sample of the bathroom flooring we wanted, they were able to order the flooring we... See more

Rated 5 out of 5 stars

We had a great experience from start to finish with Solihull Carpets. We don’t know much about carpet types but the staff were so helpful and gave excellent advice for our needs. We brought several sa... See more

Rated 5 out of 5 stars

Great service from all the members of staff, estimators, fitters. Excellent range of products . Emma was v patient while we were chosing our carpets and bathroom flooring. She came up with differ... See more

Rated 5 out of 5 stars

Just had the whole of our upstairs and stairs carpeted by Solihull Carpets - and we couldn't be happier. Emma in the showroom has been amazing, helping us decide the perfect carpets for our rooms and... See more


Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store

Written by the company

Our extensive ranges of top grade carpets and luxury vinyl flooring are available at incredible prices. Our showroom has hundreds of carpets on display to choose from. Why not pop down and see us?


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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No recent history of asking for reviews

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4.9

All reviews

(183)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carpet fitted

Excellent service from the quote to the fitting of the carpet .We are very pleased with the quality of the carpet .I would not hesitate to recommend this company if are looking for any flooring .From a person who was in the trade 25 years ago

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Lisa…

Excellent customer service from Lisa who dealt with all of our changes, problems and numerous questions with patience and a smile! Wes did a fantastic job with our flooring and we couldn’t be happier! Solihull Carpets it’s been an absolute pleasure and we’ll be in contact after Christmas for our kitchen!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

What a pleasure to find a business that cares…

What a pleasure to find a business who actually care for their customers. Two other prominent local companies we approached were off-hand or unresponsive when they learned we only wanted a small shower room fitted out. On first contacting Solihull Carpets they were helpful and informative, and kept their promise on pricing. At every stage, communications were prompt and straightforward, and queries were quickly dealt with. We're very pleased with the floor and can highly recommend Solihull Carpets. We certainly will be in touch for our next job.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Solihull Carpets

We had a great experience from start to finish with Solihull Carpets. We don’t know much about carpet types but the staff were so helpful and gave excellent advice for our needs. We brought several samples home then followed up with a second visit to the shop. There was no hard sell, just helpful friendly advice. Measurer came a couple of days after and the carpet was fitted days later. Measurer and fitters so friendly and professional. I can’t recall individual names but all staff we had contact with were fab! Would highly recommend.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

No pushy sales tactics and great quality …

No pushy sales tactics in fact quite the opposite after a few questions we were steered away from the expensive carpet we were looking at and given advice on a far cheaper one which was still excellent quality and more suitable for the area we wanted to cover.
We were kept informed at every stage,the fitter did his best to fit in with our schedule and called us an hour before arrival.
The fitter respected our property and did an excellent job including vacuuming and removing all small offcuts and rubbish.
We wouldn't hesitate to recommend Solihull Carpets and will definitely be calling on them again.
Friendly helpful advice from start to finish.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service Thankyou to Dan in…

Excellent service Thankyou to Dan in the showroom for being very helpful with samples , Wes coming to measure up and to Simon & Max for fitting our carpet in the lounge , hall, stairs & Landing. Very happy with the whole experience from start to finish would highly recommend these guys!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

The whole experience from visiting the…

The whole experience from visiting the shop to the guy coming to measure and the chap fitting the carpet was wonderful, they were very understanding and helpful while I had to wait for the room to be decorated, I will definitely use them again in the future 😀

17 November 2025
Unprompted review
Rated 5 out of 5 stars

It’s just been a fantastic experience…

It’s just been a fantastic experience from start to finish. The team in the showroom have been great. They helped us to pick the right carpet. The fitters have done a wonderful job and Richard has been fantastic to deal with. Really pleased.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Studley Showroom

Really great experience from Studley showroom, with a great turnaround time for fitting, which was done swiftly and professionally. Will definitely use again, thank you!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

I bought my new bed from the Studley…

I bought my new bed from the Studley showroom. Absolutely brilliant service from all the staff. Very friendly and kept me up to date with progress of my order. The delivery team were awesome too. I cannot recommend this company enough. Anyone I know looking for a new bed, I will send them here.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Friendly staff at both Studley and…

Friendly staff at both Studley and Shirley showrooms. No high pressure selling. Although neither shop actually has a sample of the bathroom flooring we wanted, they were able to order the flooring we had seen elsewhere with no issues. Fitting was superb. Arrived bang on time, very polite, very clean and very professional. Highly recommend.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Top service and top quality carpets!

Just had the whole of our upstairs and stairs carpeted by Solihull Carpets - and we couldn't be happier. Emma in the showroom has been amazing, helping us decide the perfect carpets for our rooms and lifestyle, and organising our quotes and fitting with excellent communication throughout! The fitters arrived on time and split the installation across 2 days for us to help with furniture logistics! They were really friendly, tidy and the finished product is top quality! Thanks so much guys!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Solihull Carpets

We recently had our rental property carpeted throughout. First class job done by Solihull Carpets. Good price, attended on the agreed dates and carpet looks absolutely fantastic. Wouldn't hesitate to use again in the future or recommend to others.

1 August 2025
Unprompted review

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