Solid Surface Kitchens Direct (SSKD) Reviews 

989
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, mentioning that the worktops look stunning and offer unbeatable value. Consumers highlight the fast delivery service, noting that professional drivers are exceptionally helpful and polite when bringing items inside. Buyers also emphasize the ease of ordering and the supportive communication throughout the entire transaction. However, some people mentioned experiencing occasional delivery scheduling delays and unexpected communication gaps regarding arrival dates. A few reviewers also noted minor complications associated with the overall shipping logistics process from third-party carriers.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting punctual arrivals and helpful... See more

Product

Users describe positive interactions with product, consistently praising the great quality and beautiful... See more

Service

People report positive experiences with service, highlighting helpful communication and timely deliveries... See more

Quality

Customers had positive experiences with quality, expressing delight over the great condition and beautiful... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable costs that are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered on time with a very helpful driver. The order process was transparent and I was kept informed about the order/ delivery status by email. The goods (worktops) are as described and in perfect... See more

Company replied

Rated 5 out of 5 stars

The transaction from start to finish was first class. Communication was great. The actual product is great. Price point unbeatable and choice is vast. The delivery service was on time quick and v... See more

Company replied

Rated 5 out of 5 stars

Best quality I could find for the money by a mile. Delivery was fast and Dom the driver helped me into the hall, no steps luckily. All edges were intact and they were dead straight also making fitting... See more

Company replied

Rated 5 out of 5 stars

Took a gamble buying this as I couldn't find any photos of it in a kitchen...and I love it! Excellent price, delivery was on time, driver very pleasant. Can't wait for it to be fitted! Would use this... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. also in
  3. Building Materials Supplier
  4. Countertop Store
  5. Do-it-Yourself Shop
  6. Kitchen Furniture Store
  7. Kitchen Remodeler

Written by the company

Solid surface kitchens direct (SSKD) specialise in supplying worktops and kitchens direct to your door at some of the best prices online. We constantly search the market for the best prices and new products to add to our store. We keep our costs as low as possible in order to offer you the best deals at the lowest prices available on the Internet today. You can browse and purchase a whole range of kitchen worktops, kitchen accessories, from replacement doors, laminate kitchen worktops in many designs, colours and styles or maybe choose the amazing look and feel of Solid Surfaces with their non porous surfaces, germs can't penetrate. These work surfaces can enhance and bring beauty to any kitchen. All products we feature are from market leaders, backed by full manufacturer warranty.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

989 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(989)

52 reviews in the last 12 months

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Rated 4 out of 5 stars

Great service

Great service - could only have been improved with knowing earlier when delivery would be.

30 November 2024
Solid Surface Kitchens Direct (SSKD) logo

Reply from Solid Surface Kitchens Direct (SSKD)

We take this on board and thanks for the review

Rated 5 out of 5 stars

A pleasure to deal with.

A absolute pleasure to deal with, the staff are helpful and they are more than happy to request samples from their suppliers to be sent out enabling me to guage the colour and design, they also worked around my delivery needs at the point of ordering my worktop.

26 November 2024
Rated 5 out of 5 stars

Very good customer service

Had to amend an order 1 day prior to delivery date, customer services managed to amend the items and have a new delivery arranged just 2 days later, very good customer service.

26 November 2024
Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate. Plenty of choice of products at good prices. Ordering and payment easy. I was kept in formed of progress each step of the way from ordering right through to day and time of delivery. Would order from again and definitely recommend.

6 November 2024
Rated 3 out of 5 stars

Very quick delivery but it was for my…

Very quick delivery but it was for my mam who is an elderly woman and was expected to help carry work benches as all of us were at work and couldn't help should have 2 delivery drivers

16 October 2024
Solid Surface Kitchens Direct (SSKD) logo

Reply from Solid Surface Kitchens Direct (SSKD)

Firstly we would like to thank our customer for their review.

We did make it very clear that assistance was required with these items from outset. An automatic e-mail is sent immediately after a purchase followed by a further email advising that an able bodied person or persons are required to assist with unloading on the delivery day. We use third party distributors on behalf of the manufacturer, some items do require assistance. Unfortunately we can only ask that our emails are read. We also say that if there is a problem we ask our customers to contact use for further advice. According to our records no contact has been made to us regarding delivery prior to this review.

We do however apologise that our customer was not happy with our delivery service

SSKD Team

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