Delivered on time with a very helpful driver. The order process was transparent and I was kept informed about the order/ delivery status by email. The goods (worktops) are as described and in perfect... See more
Company replied
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The transaction from start to finish was first class. Communication was great. The actual product is great. Price point unbeatable and choice is vast. The delivery service was on time quick and v... See more
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Best quality I could find for the money by a mile. Delivery was fast and Dom the driver helped me into the hall, no steps luckily. All edges were intact and they were dead straight also making fitting... See more
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Took a gamble buying this as I couldn't find any photos of it in a kitchen...and I love it! Excellent price, delivery was on time, driver very pleasant. Can't wait for it to be fitted! Would use this... See more
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Company details
- Kitchen Supply Store
- also in
- Building Materials Supplier
- Countertop Store
- Do-it-Yourself Shop
- Kitchen Furniture Store
- Kitchen Remodeler
Written by the company
Solid surface kitchens direct (SSKD) specialise in supplying worktops and kitchens direct to your door at some of the best prices online. We constantly search the market for the best prices and new products to add to our store. We keep our costs as low as possible in order to offer you the best deals at the lowest prices available on the Internet today. You can browse and purchase a whole range of kitchen worktops, kitchen accessories, from replacement doors, laminate kitchen worktops in many designs, colours and styles or maybe choose the amazing look and feel of Solid Surfaces with their non porous surfaces, germs can't penetrate. These work surfaces can enhance and bring beauty to any kitchen. All products we feature are from market leaders, backed by full manufacturer warranty.
Contact info
The Stanish Centre. 2 - 4 Cross Street Standish, WN6 0HQ, Wigan, United Kingdom
- 01257 446149 (option 1)
- info@solidsurfacekitchens.co.uk
- www.solidsurfacekitchens.co.uk
4.6
Excellent
985 reviews
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Replied to 100% of negative reviews
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Great choice at reasonable prices
Great choice at reasonable prices. Delivery on time and a very helpful delivery driver, thank you
28 August 2025
they kept me up to date with my order…
they kept me up to date with my order and delivered what they promised
12 August 2025
Tried to order an item but on phoning…
Tried to order an item but on phoning to check availability I was told they don't deliver to my area 'Hampshire' so was unable to purchase the item I wanted. Not good for business if the delivery area is that restricted.
11 August 2025
Unprompted review
Reply from Solid Surface Kitchens Direct (SSKD)
We are sorry, we explained the position when the customer called. This was for a sink. We make it very clear on our website that certain items and accessories have post code restrictions on them, this means if an attempt is made it won’t allow the purchase. It is not us it is the distributor on behalf of the manufacturer do not cover the post code provided.
No purchase was made, so we find it incredible to get a one star review when we explained everything over the phone and no order had been placed !
SSKD Team
Good quality at a reasonable price and…
Good quality at a reasonable price and everything came on time - well done!
6 August 2025
Had confirmation worktops where in…
Had confirmation worktops where in stock a day before delivery emailed saying there's a 3 week delay
5 August 2025
Unprompted review
Reply from Solid Surface Kitchens Direct (SSKD)
We can only apologise to our customer. The order was received on the 31/07/25 The manufacturer did not inform us that the items ordered had not even arrived, we only found out ourselves today and informed our customer straight away.
This of course is totally unacceptable, we accept that and will take it up with the manufacturers management to try and ascertain what went wrong and ensure this dose not happen again
Once again our sincere apologies.
SSKD Team
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you very much
Great worktop...
The worktop itself is lovely and the customer service professional. But the delivery let things down a bit – it was heavy items that clearly required two people, yet only one delivery person turned up. It made unloading difficult and could have been a safety issue. A great product overall, just disappointed by the delivery setup.
I am disappointed by your response about the delivery service (you did charge almost £50 for delivery) more than most suppliers, yet help was required. What did I pay for?
18 July 2025
Reply from Solid Surface Kitchens Direct (SSKD)
The items purchased in this case required assistance, The distribution company acts on behalf of the manufacturer and in this case it was one man delivery. This was very clearly pointed out, both on our website and in emails sent to our customer prior to the delivery day that assistance in this instance is required. Unfortunately we cannot make it any clearer.
Thanks so much for kind review anyway, we really appreciate it.
SSKD Team
Reply from Solid Surface Kitchens Direct (SSKD)
Many thanks
Good quality worktops
Good quality worktops, delivered on agreed date, friendly delivery driver.
4 July 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you very much we appreciate your review
Samples useful and worktops good
Helpful samples service, quick delivery. Helpful to be able to readily add trim, bolts and matching colour fill. Used this company for worktops twice now, great experience.
26 June 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you so much we appreciate your business
Excellence from start to finish..
Communications with SSKD were prompt and helpful. They responded to my numerous questions and samples were sent quickly. Ordering online was easy and confirmation was swift and informative. The delivery driver contacted me in advance and was very helpful offloading the worktops which arrived in perfect condition. After sales service was also excellent. I was apprehensive about ordering online (rather than in a shop) but I would definitely recommend SSKD, my purchasing experience couldn't have gone any better!
26 June 2025
Reply from Solid Surface Kitchens Direct (SSKD)
We are pleased you are happy with our service Thank you
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you for the review
The worst company to deal with…
The worst company to deal with throughout my whole home renovation project
Placed 2 orders both times driver never called me when they were here and never received any text messages
Took a day off work to receive this delivery
Refunds are made minus the delivery fee
Really stressful experience.. cheaper than most for a reason
honestly why sell products you can’t deliver yourself.. or maybe ask the driver to be proactive and actually call people instead of texting them when they’re there
25 June 2025
Unprompted review
Reply from Solid Surface Kitchens Direct (SSKD)
Thank’s for the review
Initially this order was placed under a different name but to the same address.
An attempt was made to deliver the items after messages were sent and a phone call made saying our distributors were on the way to the address but there was no answer from the address.
We then received an email saying stating the person was not available and was disabled, hadn't moved to the address yet. They asked us to re arrange the delivery. The customer also notified us that all the emails regarding the delivery day had gone into her spam box!
They then requested that we re deliver, we pointed out there would be a failed delivery charge for a re delivery ( we have to pay this charge to our distributers ) the client then requested a full refund, which we made immediately, minus the original delivery fee. The customer made a complaint and after a few emails we decided to give them this back purely as a gesture of goodwill and given their situation, the refund has also been made.
On the 21/6/25 a new order has been made to the same address under a different name!.
Today 25/6/25 the same has happened again on attempted delivery.
We have proof of phone calls made from the driver and two text messages sent stating that the delivery was iminant! The customer now wants to cancel again. Unfortunately we will have to charge them on occasion for the delivery charge a refund will be made minus the delivery charge.
These items are very heavy and require assistance with unloading, we have made it very clear both on our website and in emails the customer gets with all the information given about the delivery day, we stated that assistance is required.
We use distribution teams that act on behalf of the manufacturer, some of which have two man delivery, others one man to kerbside.
We are sorry our customer feels this way but we can’t make it any clearer we also spoke to the customer on the phone explaining everything.
A one star review we feel is totally unacceptable, we went out of our way to help and have back up of numerous messages emails and telephone calls.
We never like to see an unhappy customer why would we!
SSKD Team
Sample requested and delivered in a…
Sample requested and delivered in a timely manner. Easy to place an order and a phone call from the driver before delivery made a hassle free experience
11 June 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Many thanks
From ordering the worktops online to…
From ordering the worktops online to receiving them, the service was really good. They have a vast selection of worktops on their website to suit pocket and taste, so you really are spoilt for choice.
Ordering was very easy and super fast to do. Once completed, they send you updates about your order and when it will be despatched.
Once this happens, the courier service they use also contact you with a time slot for your delivery, which again is a great service.
When the worktops arrived, they were protected with wrapping, so no damage occurred. The worktops are great quality and look the same as the images you see on the website.
From start to finish, a positive experience, I would thoroughly recommend using them.
Well done team SSKD, and thank you....
11 June 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you, This really helps us moving forward. We appreciate it
Excellent customer service
Excellent customer service, was shown a range of work tops, sinks etc and was given advice on what to choose. Really good quality and delivered on time , I am thrilled with the products and would definitely recommend. Thank you for all your help.
5 June 2025
When I first phoned up to inquire about…
When I first phoned up to inquire about ordering my worktops , the staff were very helpful and knowledgeable about the product and quick at responding to any questions I had. Once I had placed my order I phoned up to just check on delivery dates and again to check a few details and was able to get the information that I needed. On delivery day the driver was brilliant he was friendly which made the delivery process very pleasant
5 June 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you very much
Check the delivery info
Was all set on ordering from this company until I read the delivery info! Please make sure you read it before committing to buying from here. Kerbside only and 1 man! Had to be 2 able bodied people to help the driver unload. I’m paying for delivery, I’m not risking myself by turning into a delivery worker. Never heard something so ridiculous in all my life. Have now ordered from somewhere else that actually provides a proper 2 man delivery service where the poor customer doesn’t have to do their work for them
Reply from the company says it all! Absolutely dodged a bullet there
21 May 2025
Unprompted review
Reply from Solid Surface Kitchens Direct (SSKD)
Yes we make it perfectly clear within our delivery information and delivery area page. We use third party companies who arrange deliveries on behalf of the manufacturers. Most Internet companies offering these products use the same methods. Some of our brands do indeed have two man delivery services others however is one man with assistance required. We find it incredible that we should get a two star review for someone that hasn’t purchased from us. The information was provided as clearly this is why no purchase was made!
SSKD Team
We have already replied to this review!!
See above.
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