Solawave Inc. Reviews 

The product is amazing, love the way its enhanced my skin care routine. And the customer service is beyond amazing, going above and beyond with the assistance they provided ne.

My wand is the holy grail in my routine!! Recently it started acting up on me, and being afraid it would quit completely I reached out to customer service to see what my options were. I was given super quick responses for some trouble shooting, and in the end directed to make a return and they’ll be sending a replacement!! I will forever be a Solawave fan, and this just sealed the deal for me!!

I am really loving using the Solawave skincare wand.
I wish I had taken before and after photos!
I have been using the Solawave wand for almost a month. It has improved my skin and fine lines.
It really is amazing. I highly recommend it.
The customer service is Fantastic!

I received a Solawave wand as a gift and had a problem with it. Called Customer Service and after chatting with Mary she deemed a replacement was available and took care of the entire transaction. She was friendly, and knowledgeable and made this the best return experience I've ever had. I was impressed with the way she handled the matter.

I contacted Solawave about a Christmas gift (Solawave wand) that wasn't working quite right. I had already looked at the FAQs and troubleshooting ideas they had posted but the wand was still shorting out on me. At first I was bummed that I didn't hear back from them - so I contacted via Instagram instead. And that's when their Instagram account folks said, "Did you double check our email address as a .co and not a .com?" And sure enough, I had typed .com -- once I sent an email to the correct email address, I heard back within minutes. (Minutes!) We emailed back and forth about my issue - and the very helpful person named Nica is sending me a replacement wand at no charge. They resolved this so quickly and without hassle. I'm so happy with this result, because I really enjoy using the wand and am already seeing great results. I took 'before' photos and will take updated photos soon. Thanks again to Nica!

Excellent customer service. The wand is fantastic and easy to use. Highly recommend!

Amazing and responsive customer service! ⭐️

I am a new customer with Solawave and so far, the customer service experience has been impeccable! I had questions about fitting the wand in the travel case as well as registering my product and Nica was super helpful. You don't always get this level of customer service, so I really appreciate this brand and I'm extremely satisfied with my purchase. I tried my Radiant Renewal 4-in-1 Skincare wand today for the first time and so far I love it and have a good feeling it's going to work out really well!

just now
NEW
I bought a solowave wand from Ulta and it stopped working properly after 4 months. Ulta has a 60
Day return policy. I contacted solowave and provided my proof of purchase and they immediately took care of the issue and mailed a replacement. Hard ti find this type of customer service these days.

Excellent customer service! Friendly and prompt answers and solutions to my questions

I have been using Solawave for over a year and absolutely love it. It tightens my skin instantly and looks even better the next morning. The quality of the red light is what makes the difference I think. Plus the blue serum is perfect for the machine and I started using their hyularonic acid serum about 3 months ago and it is so superior. As a licensed cosmetologist and professional hair and make-up artist in LA, I am exposed to the best products on the market. My friend whom is a medical esthetician turned me on to Solawave and now I tell everyone. So worth every penny! Also the customer service is unbelievable.

I purchased my Solawave wand a while ago but due to health & life issues I haven't had much opportunity to have many "selfcare days"; I have been trying to make that more of a routine again, but I was experiencing issues with my wand.

Super long story short, Teresa went above and beyond to help me. Teresa was kind and UNLIKE most interactions now, Teresa followed back up with me. (I honestly can't thank you enough).

Solawave still has a customer service line - where you can talk to a human - and they stand behind their product.

Looking forward to a better, healthier, and radiant 2024 - my Solawave is one of the tools to help me with that (super excited)!

I was very excited to try the 4-1 skincare wand but there was an issue and my package was lost/stolen. I was frustrated and defeated. I emailed Solawave and was instantly met with solutions and quickly sent a replacement. The response time was fast and they were reassuring and kind. I would 100% recommend this company. I have been using my wand for about a week and am excited to see the results. Jomel needs a shout-out for excellent customer service. Thank you!

I came across this wand nearly a year ago when it was only obtainable in the US. So firstly I look after my skin so wasn't sure whether I needed it. However, I bought it and on first use it gave a real glow to my skin so I am a devotee and it's definitely worth a 5+ star rating as far as I am concerned. Also the Customer Service is great !

I bought some items as a Christmas present for my girlfriend. I live in Hong Kong and received an email to say that there were multiple attempts to deliver my package but no one was home. I knew this was not the case as I was at home the whole time. I contacted customer service and they did an incredible job to try help me locate the parcel. I spoke to Kat and she kept sending me emails to see how I was getting on- and she reassured me that they would make it right if the parcel was not found. The local post office finally found my parcel. This issue was not the fault of Solawave,
And Kat and her team did an incredible job of helping and reassuring me. Thank you all so much.

Firstly, I’m enjoying my solawave wand and serum very much. It’s a super easy addition to any routine. My review is more about the customer service though. I wrote an email asking about a replacement charger as I lost mine. I don’t think an hour went by before I received a response with information on how they could help. I got side tracked and forgot to respond to them so I got a follow up email asking if they could help. They were hoping for some kind of proof of purchase but I couldn’t find the receipt. Janica asked for a photo of the wand and that sufficed. She sent me a preloaded link to complete the $9 purchase and I got shipping confirmation within minutes. I find it increasingly rare that companies devote real time and energy to making customers feel important and appreciated. This process felt like I was chatting with a friend. I rarely write reviews but felt compelled to after this experience.

I received my first Solawave skin care wand and complex serum the first week in December. I thought I would treat myself to a Christmas present. I was so excited when my package arrived. After I opened my wonderful present. I carefully read the instructions and watched Solawave tutorials. I followed all instructions and turned on the wand! Oh no to my surprise the wand would not turn on or the sensor light in the head would not light up. I went through all the instructions and tutorials again. The wand still would not turn on so I sent Solawave customer service a Gmail. I thought oh no I have to deal with customer service!
Well to my surprise Janica with customer support easily and politely walk me through all steps necessary trying to get my wand to turn on. Nothing she suggested helped my new never used wand to turn on.
Janica wasted no time assisting my problem and trying to troubleshoot the wand. The troubleshooting didn't make my new wand turn on. So Janica immediately gave me a new order number for a totally different wand!
Customer support was so polite, fast, and efficient. I am 60 years old and have dealt with a few customer service throughout my years! Solawave was easy and wonderful to deal with! Thank you Solawave! I hope your product is as amazing as your customer service is! Sincerely A real customer Nicola!

1st of all, I love Solawave products and yes, they work. At least they do for me, and the people I have gifted it to.

Kat was absolutely amazing through 2 warranty replacements.

As a person with 98% customer service background, I can tell you that what she does, and how she does it, ensures I will 100% keep coming back to purchase Solawave

I am a 64 year old woman and I can see a marked difference in my texture and firmness on my skin. I loved it so much I purchased 3 more to give to my family. I would highly recommend this product and this company.

Kat is amazing. Million dollar raise. No less!