Nottingham branch review. We were made very welcome by a pleasant & knowledgeable Gillian who answered all our questions & allayed our concerns about buying a leather sofa. We were not made to fe... See more
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Sofa Workshop
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See what reviewers are saying
Delightful shopping experience yet again from the team at the Nottingham store. Today, Gillian helped us chose our new sofa, reclining chair/stool and other items for our home renovation. Gillian dem... See more
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The minute we arrived in the shop at Nottingham Gillian had a warm, genuine approach. We discussed what we were looking for and within 10 minutes we found our dream sofa. Gillian was the friendliest m... See more
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I bought a beautiful sofa at your branch in lakeside retail park..the Caruso model. I was given excellent help and advice by Clive Marshall, he was not at all pushy and it was a pleasure to have... See more
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Company details
Written by the company
At Sofa Workshop, our passion is perfecting the world’s best sofas – the way we design them, the way we make them, and the way we help you find the perfect fit for your lifestyle. Every home is different, every room, every lifestyle, every family … which is why we offer a wide and varied collection of handcrafted sofas, imbued with a global design sensibility, and perfect comfort.
Contact info
United Kingdom
- www.sofaworkshop.com
People also looked at
Extremely helpful staff, great product.
Extremely helpful, polite and efficient staff. They were able to give me all the information I asked for straight away and happily. The item we purchased is excellent quality and we’re really happy with it.
17 January 2022
Reply from Sofa Workshop
Dear Helen,
Thank you for your kind review, we really appreciate your comments and will certainly be feeding back to our team. We hope to see you again very soon, and should you require any further assistance please do reach out.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
I desperately need a single seater…
I desperately need a single seater recliner for health reasons. There is one that I like in London Bentalis Sofaworkshop. I would love to buy it. But "it can't be sold."
I have placed an order for two single recliners. But 20 week wait is far too long. To reduce the wait time there should always be a few in the pipeline to the UK. Clever stock control would make the process viable.
17 January 2022
Reply from Sofa Workshop
Dear Mohammed,
Thank you for your review, we really appreciate your feedback, and will be reaching out to discuss this in further detail with you.
As you have ordered two Made to Order pieces there is of course a lead-time incurred. That considered the lead-times are slightly longer that we would like, however due to varied geopolitical situations and the effects of the pandemic shipping is more difficult in the current landscape and we wish to be forthright in offering a viable lead-time to you.
We look forward to discussing the points and ideas highlighted in your review.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
The assistant in the shop was very…
The assistant in the shop was very helpful and friendly. She was helped us decide the colours and style
16 January 2022
Reply from Sofa Workshop
Dear Ben,
Thank you so much for your 5-star review, we really appreciate it. We look forward to welcoming you again soon!
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
We are very pleased we came into the…
We are very pleased we came into the shop in Lakeside and placed an order for a chair and would be grateful if you could please email us a copy of the chair that the lady showed us on her mobile when we were there - Thank you Gary & Christine Merrill
16 January 2022
Reply from Sofa Workshop
Dear Gary & Christine,
Thank you for your kind comments, we endeavour to always offer outstanding service and are very pleased to hear of your experience. We look forward to hosting you again very soon, please do reach out should you have any enquiries in the future.
Warm regards,
Rory
The Timothy Oulton Team
The quality of their products is first class
The quality of their products is first class. Pat the manager at Manchester is so knowledgeable and helpful. Would definitely shop here again.
16 January 2022
Reply from Sofa Workshop
Dear Jennifer,
We really appreciate your review, thank you! We hope you enjoy your new furniture for many years to come! We loom forward to welcoming you in store again soon.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Exceptional service.
We bought our current sofa, Aalto, a few years ago and having contacted Sofa Workshop found it was no longer made.
We were initially disappointed as this included the colour too. But from Rory to Pat (Manchester) we were provided with excellent support and service to find a companion piece to fit our slightly awkward bay which included samples to ensure colour matching and regular email contact.
Nothing was too much trouble. We did a final ‘sit’ test and placed our order. Just now excitedly waiting for delivery!!
16 January 2022
Reply from Sofa Workshop
Dear Fiona,
Thank you for taking the time to review your experience with Sofa Workshop by Timothy Oulton. Your comments mean a lot to us, and we will certainly feedback to our team. If you have any questions or enquiries going forward, please do reach out to either of us.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Michael Broom at Harrogate Store
Excellent service from Michael Broom at the Harrogate store, from requesting samples through to placing my order, I wouldn’t hesitate to recommend Michael!
16 January 2022
Reply from Sofa Workshop
Dear Mrs Young,
Thank you so much for sharing your comments. We always strive to give our customers exceptional service and we’re really glad you had such a positive experience with us. Do let us know if we can help further with anything.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Great product and service
16 January 2022
Reply from Sofa Workshop
Hi there,
We really appreciate your review, thank you! We hope you enjoy your new furniture for many years to come!
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Great value in the sale.
Great value in the sale.
Shame you can’t order contrasting cushions as an extra.
16 January 2022
Reply from Sofa Workshop
Dear Selina,
Thank you so much for your 5-star review, we really appreciate it. We look forward to welcoming you again soon!
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Pat at the Manchester showroom…
Pat at the Manchester office was absolutely lovely. She explained everything so well and no question was left unanswered. Her colleague was also very nice but I didn’t take his name. Thank you, and we cannot wait to receive our sofa!
16 January 2022
Reply from Sofa Workshop
Dear Hannah,
Thank you for your kind review, we really appreciate your comments and will certainly be feeding back to our team. We hope to see you again very soon, and should you require any further assistance please do reach out.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Botanical linen Pink sofa faded in 6 months
I bought a sofa in the Black Friday sale online in November 2020. After much terrible communication and customer service the sofa arrived in March 2021 but the wrong fabric and colour and had to go back.
Finally the botanical linen pink sofa I had chosen arrived in may 2021
The sofa was lovely. A beautiful rose pink linen. It’s in my north facing sitting room that gets no sunshine. 6 months later and all the seat cushions have faded to a pale pink. The back and sides have also faded but not as badly.
It’s a complete mismatch.
I won’t be returning the sofa as the customer service last year was so bad they eventually gave me the sofa for free. However, I now have a sofa that is badly faded and looking like it will fade some more. The colour swatches I had a year ago are now faded to almost cream so I’m anticipating the sofa is going the same way.
I cannot recommend this company or their products.
16 January 2022
Unprompted review
Reply from Sofa Workshop
Dear Nicky,
Thank you for your feedback, We're sorry to hear you're unhappy with the piece and would love the opportunity to discuss this further with you. We would really like to investigate the points you have raised here and will be reaching out for further details.
Warm regards,
Rory
Sofa Workshop by Timothy Oulton
Larrissa was absolutely fantastic
Larrissa was absolutely fantastic. She didn't pressure us and then when we needed advice she was on hand. Always pleasant and smiling she understood our needs and talked through the options. She also made sure we could have the chaise fixed at either end of the sofa by crocodile clips. She was instrumental in us buying from sofa workshop again and is a credit to your organisation
16 January 2022
Unprompted review
Reply from Sofa Workshop
Dear Alan,
Thank you for your kind review, we really appreciate your comments and will certainly be feeding back to our team. We hope to see you again very soon, and should you require any further assistance please do reach out.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Excellent shopping experience!
The service was excellent and Larisa was very helpful, took the time to explain everything and always with a smile! The shop was very busy with customers but both shop assistants were extremely polite, patient and helpful. I would definitely recommend this shop for its excellent service! Now I’m hoping that the products will match the service 🙂
16 January 2022
Unprompted review
Reply from Sofa Workshop
Dear Anna,
Thank you for your kind review, we really appreciate your comments and will certainly be feeding back to our team. We hope to see you again very soon, and should you require any further assistance please do reach out.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
The chap in the Manchester was…Great products, Great Staff
The chap in the Manchester store was immensely helpful and, whilst I did select the desired items online, he supported me superbly, when it came to placing my order - his name is Viraj Shah.
15 January 2022
Reply from Sofa Workshop
Dear James,
Thank you for taking the time to review your experience with Sofa Workshop by Timothy Oulton. Your comments mean a lot to us, and we will certainly feedback to our team. If you have any questions or enquiries going forward, please do reach out to a Sofa Master.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Excellent service from Tia
Excellent service from Tia in Tottenham Court Road shop. I am sure I will love my sofa when it arrives!
15 January 2022
Unprompted review
Reply from Sofa Workshop
Dear Emily,
Thank you so much for your kind words, this really means a lot and we shall certainly feed this back to the Tottenham Court Road team. We hope to welcome you again soon, and please do get in touch with our team should you need anything.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Went in the shop
Went in the shop, was left to browse and sit under the watchful eye of the staff who were covid compliant…Then the staff helped us through the process and coped well with the changes we made when we got back home.
All good.
Delivery periods seems to be overly long but not affecting us.
14 January 2022
Reply from Sofa Workshop
Dear Peter,
Thank you so much for your 5-star review, we really appreciate it. We look forward to delivering your new sofa to you and hope to welcome you in store again very soon.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Greeted warmly at the door by Jane
Greeted warmly at the door by Jane at your Harrogate showroom. Ushered to the particular Gainsborough sofa we were interested in. Jane dressed the sofa in different materials which was most useful to imagine the finished look.
Jane did the same with the Peter Electric chairs. We bought the sofa and two chairs. Very happy with our purchases and have decided to return to view for our lounge area. Good quality sofas too good to miss. Thank you Jane for a pleasurable shopping experience.
14 January 2022
Reply from Sofa Workshop
Dear Alan,
Thank you for your kind review about your experience with our Harrogate team, we really appreciate your comments and will certainly be feeding back to our team. We hope to see you again very soon, and should you require any further assistance please do reach out.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Sofa buying made enjoyable!
We visited the Nottingham store having seen a couple of sofas online that we liked. Having previously purchased a sofa from Sofa Workshop we knew that the products would be of a high quality. Gillian in store helped us consider our options and was very welcoming, making us feel as if we could take our time making an important decision.
14 January 2022
Reply from Sofa Workshop
Dear Ms Hills,
Thank you for taking the time to review your experience with Sofa Workshop by Timothy Oulton. Your comments mean a lot to us, and we will certainly feedback to our team. If you have any questions or enquiries going forward, please do reach out to a Sofa Master.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Great range of sofas in Tottenham Court…
Great range of sofas in Tottenham Court Road store. Good service and sofas purchased.
14 January 2022
Reply from Sofa Workshop
Dear Nicky,
This is wonderful to hear, we really appreciate your comments. We hope your new furniture brings you joy for many years to come, and please do get in touch with our team should you need anything.
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
Very attentive
14 January 2022
Reply from Sofa Workshop
Dear Nigel,
We really appreciate your review, thank you! We hope you enjoy your new furniture for many years to come!
Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team
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