Soeur Reviews 

I ordered two items and only got one. Still waiting for my bag. It took a whole month. I will never order from this place again.

FRAUD! FRAUD! FRAUD!
Please do yourself a favor and never order from this merchant! They are a complete fraudulent and scheming company that will make you believe your order is being processed (after you provide them a copy of your photo ID, a signature, and a selfie). They charge your credit card and you will never see any of the items you have ordered because they simply will not fulfill them or provide you any tracking information. There customer service is horrible as they never answer the phone number provided. It will disconnect you only for you to call back and have the same thing happen repetitively!!! You can email and they aren't responsive, you can try to e-chat and they never respond! I filed a claim with my credit card company and they immediately responded to them saying that I had cancelled my order (in which I had not) but they never responded to me once!! Not until I finally send an email asking for a refund and they told me no! They made my credit card company think that it was my fault and that they were taking care of the issue with my order by issuing me store credit, but that is not useable because they won't fulfill that order either! Then it is back to the fight of communication and a lack thereof. At this point they have got my money and have no desire to fulfill my order. This merchant is awful! DO NOT ORDER FROM SOEURO CO! THEY ARE A FRAUDULENT SET OF PEOPLE BEHIND COMPUTER SCREENS WAITING TO TAKE YOUR MONEY!
SOEURO CO, STOP TAKING ADVANTAGE OF PEOPLE AND TAKING OUR MONEY! YOU ALL ARE A BUNCH OF LIARS AND THEIVES!

Sent an item for exchange and received the wrongly processed order for Switzerland, with applicable VAT twice as they are incapable of processing a return and sending a package as DDP. So ended up being liable for 90EUR in taxes for a 200EUR item.....
Completely incompetent!

This company is a scam. I ordered over a month ago and still haven’t received my order. Also, the customer service is horrible. They don’t respond to any emails. I have spent hundreds of dollars to be ignored. DO NOT order from this company.

Shipping from France to US was fair
Clothing item were of good quality. Will return

this company is not only selling counterfeit items but they did send all the items i paid $4000 for multiple items and didnt receive even a quarter of the items, they have made it seem as though the items have been delivered in full. this company is a fraud i will be filing a police report , as well as a report with the better business buero, and the secret service. this company needs to be should be shut down immeditley.

Horrible customer service and very long delivery times. Took 35 days to get shoes that were incorrect size and no expected date to receive my correct size or refund. I plan to dispute with credit card. I do not recommend this company!!

I placed order on Friday August 19, 2022. I paid an additional shipping cost of $12.99 to ensure 7-10 business day shipping. The item arrived 31 days later. The item also was not as decided. Photo material was not the same, the photos are higher quality and misleading to prompt a purchase. I reach out to customer care at info@soeurco and Amber B agreed to a refund once I provided photos of the item. She sent me a return label. They received the item and provided me with a store credit via email with a virtual gift card to their store, which I did not agree on. This business is unethical and fraudulent. I will now have to dispute this charge with my credit card directly over a month later.

I bought a pair of shoes online paying £175 plus £15 for the shipment. Two days after I received an email from DHL who requested £85,45 to be paid for custom tax, in order to deliver my parcel. I contacted Soeur customer service asking if that was a joke or a mistake and they replied that they are not responsible for the cost of the extra European shipments an this duty is on the customer. I asked them to recall the parcel then, as I have no intention to pay that cost and in anyway I should have been informed during the purchasing procedure about that cost… they replied that I just should refuse the parcel and once it would be sent back they will refund me. How to refuse a parcel that cannot be delivered as it is stock at the custom house?
As I told them, I dunno if they are more naive or fraudulent…

I ordered a dress and a shirt priced in UK pounds Stirling from Soeur UK. I therefore assumed that any VAT / tax would be included in the price. Not so. The cost was £425 plus £15 carriage. I have received a demand for £99 tax! I have written over and over to the so called “customer services” with no response. I have asked for them to take back the goods from DHL and refund me. No reply at all. I have bought their clothes often in Harvey Nicholas and as a result had imagined that they were a bona fide company who would value and care for their customers. If I don’t hear back from them with a full refund by the end of the week I will seek legal advice.

I purchased 4 items in early September, 2 of which were the wrong size so I returned them
at my own expense. A month later after me emailing them twice, they tell me that they have not received the items even though I clearly posted it to the address that they give for their returns. They are not in the slightest bit helpful about this considering that my order was for over €800. I am worried that I will never get refund for the two items returned. It’s a pity because the clothes are of good quality and nice design but it’s impossible to purchase items online. Be very weary when ordering from them.

Trully awful experience. I ordered 3 items on their internet site, 2 were too big. I then found out I have to pay for the return.

4 days after the return has been received in their warehouse I had to send an email to claim reimboursement.

They only communicate by email, there is not telephone number.

I will never buy from this brand again.

Think twice if you order online because you are unable to return your item.

I bought a skirt for €150 but unfortunately it was not the right fit for me. I emailed the customer service and they gave me the adress of their warehouse for my return. Once arrived at the warehouse they did not accept my package so it was shipped to a pick up point nearby. Now they are telling me they are unable to pick it up there. I can only receive a refund once arrived at their warehouse but they do not accept packages.. impossible to receive a refund.

Worst customer service I ever had. I will never buy anything from this brand again and will definitely spread the word.