AVOID THIS COMPANY AT ALL COSTS So Energy give themselves 4.5 on their site allegedly from Trustpilot, as you can see Trustpilot give them 1.5, which would be lower if you... See more
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I have been waiting on a reply to why I haven’t had a statement in 7 months & my gas readings are not being accepted online. I am a lot of credit which I know will not be right & I am worried I am und... See more
1 star is definitely too much for this company. I was hoping that now that they had been sold they would go bust! I was quoted £136.00 a month for my first energy bill but £350.00 was taken ou... See more
Twice, I have contacted this company via their email service. It states they try to respond within two days. First time, it took three months! I’m a week into the 2nd query. They have stopped displayi... See more
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1.4
Bad
66 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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SO = Shambolic Organisation
Still waiting for SO Energy to agree the readings with my former supplier, who have also reminded them, after nearly four months. All I get is demands to re-instate my direct debit although I have a healthy credit. They don't respond to my e-mails at all. I only switched to them because Martin Lewis recommended them and said I would get "enhanced customer service!" I intend switching back to my former supplier asap and consider that SO Energy is the worst energy provider I've come across.
29 June 2021
Unprompted review
Awful company - avoid at all cost!
Awful company - avoid at all cost! Joined in Oct 2020 after moving house as the previous owner had used this supplier. They failed to take our direct debits for 6 months then sent a bill for £17,000! I called customer services and got passed around several people, non of who took any responsibility to sort out the issue and several weeks on I’ve heard nothing again. We’ve not once received an accurate bill from them or any formal response to the complaint we raised about their poor service. This is a shoddy outfit with poor systems and processes and needs to be shut down by the regulators.
3 May 2021
Unprompted review
Efficient and reliable
Unlike my previous company, SoEnergy was easy to switch to and bills were easy to understand. I stopped using them because of a change of address and my final bill and refund of my credit balance was completed quickly and efficiently.
17 April 2021
Unprompted review
Absolutely useless
Absolutely useless. I joined in November 2020 and despite numerous emails, I have never received a statement nor have I had much response from them. They are happy to take my money every month, but do not provide much of a service.
11 April 2021
Unprompted review
So Energy poor systems and customer experience
Having previously reported about the demise of the So Energy customer experience and receiving a response that was not forthcoming from telephone calls /direct emails I again have to report the nonreceipt of this months bill even though their reply stated they could read the Smart Meters installed in November 2020. Today they compound the issue with asking me to read my Smart Meters. Have I missed a point here? Time to vote with my feet I think
1 April 2021
Unprompted review
Very good customer service
Very good customer service. Ed in Payments was super helpful. Ed went the extra mile to sort out some account issues I had.
10 March 2021
Unprompted review
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