My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
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Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6K reviews
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Brilliant human representation even when the technology lets you down
Kathy was absolutely brilliant! 🤩 She helped me find and access my account (which I'd been unable to do on the website), she saw what product we had and what CO2 refills we'd need, and discussed all the options with me. She gave such excellent information I very happily signed up for our subscription and even know how to send our empties back, as that has changed since our last machine subscription.
Kathy is a fantastic resource and representative for your company and I hope you acknowledge her for that.
Please reiterate my thanks to her 🙏🏻
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi Happy Lady,
Thank you so much for your wonderful review!
We are absolutely delighted to hear about your positive experience with Kathy. Providing clear, helpful, and friendly support is something we take great pride in, and it's fantastic to know that Kathy was able to help you access your account, identify the correct CO₂ refills, explain the available options, and get your subscription set up with confidence.
Your kind words mean a great deal to us, and we will be sure to share your feedback and thanks with Kathy. She is a valued member of our team, and we know she will be thrilled to hear how much her assistance was appreciated.
Thank you for choosing SodaStream and for taking the time to recognise Kathy's efforts. We look forward to continuing to support your sparkling water journey!
Kind regards,
Team SodaStream
Bought my SodaStream from Amazon about…
Bought my SodaStream from Amazon about 6 months ago, all was great until it started squirting water out of bottle. I followed Amazons directions on contacting suppliers, this was by entering my telephone number to receive a call from SodaStream.
Kathy called and we spent some time analysing the problem via a video call. Kathy was polite knowledgeable and articulate. Having decided there was a problem Kathy organised a replacement which I received within 24 hours. I can only thank Kathy and her company edit outstanding service it is truly appreciated.
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi Bryan Abbot,
Thank you so much for taking the time to share your experience. We are delighted to hear that Kathy was able to assist you with professionalism, expertise, and care throughout the troubleshooting process.
Providing excellent support and a quick resolution is what we strive for, so it's wonderful to know that your replacement machine arrived within 24 hours and that you felt supported every step of the way.
We will be sure to pass your kind words on to Kathy and the team they will be thrilled to hear your feedback.
Thank you for being part of the SodaStream family. We truly appreciate your support and hope you continue enjoying your sparkling water experience!
Kind regards,
Team SodaStream
Fantastic SodaStream Art & Truly Exceptional Customer Service!I am absolutely thrilled with my new…
I am absolutely thrilled with my new SodaStream ART® Sparkling Water Maker. The machine itself is fantastic—sleek, incredibly easy to use, and it makes perfect sparkling water every single time. It has completely upgraded my daily hydration routine. What really made this a five-star experience, though, was the outstanding customer service. I had the pleasure of dealing with a representative named Lucrecia, and she was simply amazing. Lucrecia went above and beyond, doing absolutely everything she could to help me with my inquiries. Her dedication, warmth, and professionalism are a rare find these days. Top-tier product backed by world-class customer service. Highly recommended!
8 July 2026
Unprompted review
Reply from SodaStream UK
Hi John,
Thank you so much for your wonderful feedback.
We're thrilled to hear that you're loving your new SodaStream ART® Sparkling Water Maker and that it has become such a great addition to your daily routine. It's fantastic to know that you're enjoying its ease of use, design, and performance.
We're especially delighted to hear about your experience with Lucrecia. Providing exceptional customer service is something we strive for every day, and your kind words about her dedication, warmth, and professionalism mean a great deal. We'll be sure to share your feedback with her and the wider team.
Thank you for your recommendation and for choosing SodaStream. We truly appreciate your support and are delighted that both our product and service have exceeded your expectations.
Kind regards,
Team SodaStream
Sodastream
Sodastream, please please please cut the gobbledygook printed for returning a Co2 Cylinder, you go round in circles searching your blog only to feel you have achieved nowt, I have ordered an exchange cylinder, nowhere does it say that the cylinder will be collected on delivery, it does say you have gone paperless, woo hoo, and you could take the thing to a locker? Please use one paragraph, in ONE place and explain what to do, all I have found is if not returned within 90 days you charge me £10 whatever sounds good in someone's Woke DEI head does not translate into sensible instructions that you have to look at a million pages to find! Or are you out to make more money?
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi John Norrish,
Thank you for taking the time to share your feedback.
We're sorry to hear about the frustration you experienced when trying to find information about returning your CO₂ cylinder. We understand how confusing and time-consuming it can be when instructions aren't clear or easy to locate, especially when you're simply looking for straightforward guidance on the return process.
We appreciate your comments regarding the clarity of our communications and online resources. Feedback like yours helps us identify areas where we can improve the customer experience and make our return instructions easier to understand.
We're sorry that this experience left you feeling frustrated, and we thank you for bringing your concerns to our attention.
Kind regards,
Team SodaStream
I thank you Soda stream service
I thank you Soda stream service . Soda stream is great and I found them very good and extremely helpful in sorting an issue out . A job well done 👏
7 July 2026
Unprompted review
Reply from SodaStream UK
Mrs Margaret Hearn,
Thank you for your kind words.
We're delighted to hear that our team was able to help resolve your issue and provide the support you needed. Delivering excellent customer service is always our goal, so it's wonderful to know that your experience was a positive one.
We truly appreciate your feedback and your support of SodaStream. Thank you for taking the time to share your experience.
Kind regards,
Team SodaStream
Had a problem with a duplicate…
Had a problem with a duplicate subscription. Email was dealt with by a friendly reply and the problem was resolved quickly. Duplicate subscription cancelled and refund issued for the extra payment made. Thank you
6 July 2026
Unprompted review
Reply from SodaStream UK
Hi Mrs H
Thank you for your feedback.
We're delighted to hear that your issue with the duplicate subscription was resolved quickly and efficiently. Providing friendly and helpful support is important to us, and we're pleased that our team was able to assist with cancelling the duplicate subscription and arranging a refund for the additional payment without delay.
Thank you for taking the time to share your experience. We truly appreciate your kind words.
Kind regards,
Team SodaStream
I can only applaud the team at soda…
I can only applaud the team at soda stream for both before and after sales service. And not only one person but everyone I spoke to. Very happy with purchase.
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi Michelle Marshall,
Thank you for your wonderful feedback.
We're delighted to hear that you were happy with both our pre-sales and after-sales service. It's especially rewarding to know that every member of the team you spoke with provided a positive experience. We pride ourselves on delivering great customer support at every stage of the customer journey, so your kind words mean a lot to us.
We're also thrilled that you're happy with your purchase. Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Reply from SodaStream UK
Hi David Rowlands,
Thank you for your kind feedback.
We're delighted to hear that you received excellent customer service. Providing the best possible support to our customers is always our goal, and it's wonderful to know that we met your expectations.
Thank you for taking the time to share your experience and for choosing SodaStream.
Kind regards,
Team SodaStream
Bought a bundle deal and when unpacked…
Bought a bundle deal and when unpacked it was missing the carbonating nozzle. Phoned customer support and was told that I had to send the whole order back, they could not send me the individual part. Delivery time was poor and now a replacement will take a while to arrive, so I’m getting a refund and looking at other brands.
8 July 2026
Unprompted review
Reply from SodaStream UK
Hi Guy Barnes,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your bundle arrived incomplete and was missing the carbonating nozzle. We understand how disappointing this must have been, especially after experiencing a longer-than-expected delivery time.
We also appreciate your frustration at having to return the entire order rather than receiving the missing component separately. While our team aims to provide the best possible solution within our processes, we understand that this outcome did not meet your expectations.
We're sorry that we were unable to provide the experience you deserved and that this has led you to seek a refund. Your feedback is valuable and will be shared with the relevant teams for review.
Kind regards,
Team SodaStream
I ordered 2 gas refills but…
I ordered 2 gas refills but unfortunately only one came in the box. I called up to let them know and they sent me another one straight away. They rectified the mistake quickly and promptly and I appreciate that kind of service.
4 July 2026
Unprompted review
Reply from SodaStream UK
Hi Cara Rose,
Thank you for your feedback.
We're sorry that your order arrived with a missing gas cylinder, but we're pleased to hear that our team was able to resolve the issue quickly. Ensuring that any problems are addressed promptly is important to us, and we're glad the replacement cylinder was dispatched without delay.
Thank you for your understanding and for taking the time to share your experience. We truly appreciate your kind words about the service you received.
Kind regards,
Team SodaStream
Evri left my parcel at the wrong house
Evri left my parcel at the wrong house. Kathy went to a lot of trouble to put things right.
7 July 2026
Unprompted review
Reply from SodaStream UK
Mr Andrew Cutts,
Thank you for your feedback.
We're sorry to hear that your parcel was delivered to the wrong address by the courier. However, we're delighted that Kathy was able to assist and work towards a resolution for you. We understand how frustrating delivery issues can be, and we're pleased to know that her efforts helped resolve the matter to your satisfaction.
We'll be sure to pass your kind comments on to Kathy and the team.
Kind regards,
Team SodaStream
Full marks for excellent customer service
The young lady I spoke to was very helpful & understanding. She cancelled my order & arranged a refund (which I received very quickly ~ much quicker than the young lady suggested). She was also very patient & reassuring when I got into a bit of a muddled & made sure I completely understood what my options were.
I also managed to arrange an extension pon the amount of time I had to return my empties.
Full marks to SodaStream for excellent customer service.
6 July 2026
Unprompted review
Reply from SodaStream UK
Mrs V A Rowland,
Thank you for your fantastic feedback.
We're delighted to hear that our team was able to assist you with cancelling your order, arranging a prompt refund, and extending the return period for your empty cylinders. It's especially rewarding to know that the support you received was helpful, patient, and reassuring, and that all of your options were clearly explained.
Providing a positive and stress-free customer experience is very important to us, so your kind words mean a great deal. We'll be sure to share your comments with the team.
Thank you for taking the time to share your experience and for awarding us full marks!
Kind regards,
Team SodaStream
Subscription Enquiry
Kathy was friendly, helpful and dealt with my query efficiently. Thank you!
7 July 2026
Unprompted review
Reply from SodaStream UK
Ms Pamela Truesdale,
Thank you for your kind feedback. We're delighted to hear that Kathy was friendly, helpful, and able to resolve your query efficiently. We'll be sure to share your comments with her, as recognition like this means a great deal to our team.
Thank you for taking the time to share your experience.
Kind regards,
Team SodaStream
Prompt response to my request for…
Prompt response to my request for information
29 June 2026
Unprompted review
Reply from SodaStream UK
Hi clbm,
Thank you for your wonderful feedback. We're delighted to hear that you received a prompt response to your request for information. Providing timely and helpful support is always our goal, and it's great to know we met your expectations.
Thank you for taking the time to share your experience.
Kind regards,
Team SodaStream
They won’t change delivery address
They won’t change delivery address. Have to wait until the order is shipped. Who is to say the company they use will let us change the delivery address. I think they need to sort there system out?
6 July 2026
Unprompted review
Reply from SodaStream UK
Hi Michael,
We're sorry to hear about your frustration. We understand how inconvenient it is when you need to update a delivery address and are unable to do so before dispatch.
Our team works within the limitations of the ordering system and courier processes, but we appreciate that this doesn't make the situation any less frustrating. Thank you for your feedbackwe'll be sure to share it with the relevant teams as we continue to improve our customer experience.
Kind regards,
Team SodaStream
Customer service is brilliant very…
Customer service is brilliant very helpful even for older people who struggle with the technology thanks once again Ian Carmichael
3 July 2026
Unprompted review
Reply from SodaStream UK
Hi Ian,
Thank you for your wonderful feedback. We're delighted to hear that you found our customer service helpful and supportive.
We understand that technology can sometimes be challenging, so it's especially rewarding to know that our team was able to make the process easy and straightforward for you. Providing friendly, patient, and accessible support to all our customers is something we take great pride in.
Thank you for taking the time to share your experience. We truly appreciate your kind words and your continued support.
Kind regards,
Team SodaStream
Avoid Sodastream cyclinder service
Avoid Sodastream gas cylinder replacement service - use another provider.
Having bought a Sodastream a few months ago we signed up for the gas cylinder replacement service. The DPD driver turned up to drop off two new cylinders and pick up the empty ones. He gave my wife two new cylinders - she installed one right away. The driver then knocked back on the door to say he could not correctly scan the returned cylinders (something wrong with his equipment) and he needed to take the new ones back with him. So despite my wife's protests she took the new cyclinder out of the machine and gave both new ones back to him. He told us he would sort it out and come back the next day. Well, he never turned up again and we have spent the last two weeks trying to get Sodastream to sort this out. No luck on the phone, no luck by email. Just useless. Meanwhile they've taken our money but still no pick up of empty cylinders and delivery of new ones.
4 July 2026
Unprompted review
Reply from SodaStream UK
Hi Martin,
We're sorry to hear about your experience with our cylinder exchange service. We understand how frustrating it must have been to have the replacement cylinders collected after delivery and then spend two weeks trying to get the issue resolved without success.
This is not the level of service we strive to provide, and we sincerely apologise for the inconvenience caused. We appreciate you bringing this to our attention and will share your feedback with the relevant teams to help improve our service.
Kind regards,
Team SodaStream
Customer service agent was very helpful…
Customer service agent was very helpful and called back after being cut off.
1 July 2026
Unprompted review
Reply from SodaStream UK
Hi Ian,
Thank you for your feedback. We're delighted to hear that our customer service agent was able to assist you and took the time to call you back after the call was unexpectedly disconnected.
Providing helpful and reliable support is very important to us, and it's great to know that this made a positive difference to your experience. We truly appreciate you taking the time to share your kind comments.
Kind regards,
Team SodaStream
SodaStream have been an excellent…
SodaStream have been an excellent company to do business with--' fast efficient service every time. Everything dealt with quickly ,whether orders or customer service they are above and beyond.
1 July 2026
Unprompted review
Reply from SodaStream UK
Hi Mary,
Thank you for your wonderful feedback! We're delighted to hear that you've consistently enjoyed fast and efficient service from SodaStream.
Providing a seamless experience, whether through our ordering process or customer service team, is always our goal. It's especially rewarding to know that we've been able to exceed your expectations and deliver the level of support you deserve.
We truly appreciate your loyalty and your kind words. Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Member of staff called Linda helped me…
Member of staff called Linda helped me with an issues regarding my co2 swap with DPD. The DPD label would not scan and I was worried that I would be charged. Linda was very friendly, helpful and knowledgeable. Very grateful to her for her help.
2 July 2026
Unprompted review
Reply from SodaStream UK
Hi Linda,
Thank you for taking the time to share your experience. We're delighted to hear that Linda was able to assist you with your CO₂ exchange query and put your mind at ease regarding the DPD label issue.
It's wonderful to know that you found Linda friendly, helpful, and knowledgeable. We understand how concerning it can be when there are complications with a return, and we're pleased she was able to provide the support and reassurance you needed.
We'll be sure to pass your kind words on to Linda. Thank you for recognising her efforts and for choosing SodaStream.
Kind regards,
Team SodaStream
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