I bought a La Liga football shirt this morning, I was unsure of Soccerbox having not heard of them. I used their chatbox and rang the company, also checked the reviews. I spoke with David at Soccerbo... See more
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Never found them till now customer service superb top quality products and fast delivery over the moon 10/10 will definately order again.
I live in Canada and it's difficult to find Ligue Un goods. My Lyon home shirt came in perfect conditions, fit well, and John provided exceptional services. Got lucky and didn't get custom fees either... See more
Company replied
My son has wanted a certain pair of goalie gloves for months, i start looking online ready for xmas and cant find them anywhere or in the right size. Never heard of Soccerbox before eventually found t... See more
Company replied
Company details
Information provided by various external sources
Premier League football shirts, shorts and socks, also National and International football kits.
Contact info
Unit 8 Palmbourne Industrial Park, Castle Street, ST16 2TB, Stafford, United Kingdom
- 01785-220225
- customerservice@soccerbox.com
- www.soccerbox.com
SCAM ALERT
SCAM ALERT. This site ships different products and sizes than the ones they market. Customer service is slow to reply and then change their story and tell you that you are wrong and refuse to REFUND
25 May 2022
Unprompted review
Reply from Soccerbox
Hi Carrie
We shipped the correct size that you ordered, we emailed back and forth and I explained that on all Nike sock sizes kids and adults the word Adults is printed on the label. You ordered kids size 2-5 which is what you received. On a number of emails I asked you how old your children were in each reply you failed to answer.
The best response you could come up with was that you were an expert in the fashion field. I then invited you to contact Nike or go to your local sports shop and take the socks to confirm that what I was telling you was true.
You wanted Soccer Box to pay for your error, because we refused you decided to leave your thoughts online.
Soccer Box
Reply from Soccerbox
Hi
Thank you for taking the time to leave a Trust Pilot review.
We are delighted you had a good experience and hope you choose to shop with us again in the future.
Many thanks from all the team at Soccer Box
Reply from Soccerbox
Hi Peter
Thank you for writing a Trust Pilot review.
It is great to receive such positive feedback and hope you decide to shop with us again in the future.
Many thanks from all the team at Soccer Box
Superb service as usual !!
17 May 2022
Reply from Soccerbox
Hi
Thank you for taking the time to leave a review.
We are delighted that you are happy with our service and look forward to you ordering with us again in the future.
Many thanks from everyone at Soccer Box
One of the best football store
Fast international shipping, and the product is perfect and it is pretty cheap also.
17 May 2022
Reply from Soccerbox
Hi Marcell
Thank you for taking the time to leave Soccer Box a review.
We are delighted to read you are happy with our service and hope you choose to shop with us again in the future.
Many thanks from all the team at Soccer Box
Excellent quality!
16 May 2022
Reply from Soccerbox
Hi Jeffery
Thank you for leaving us a 5 star review.
We are delighted to read you are happy with the quality and hope you decide to shop with us again in the future.
Many thanks from all the team at Soccer Box
I mistakenly asked for click and…
I mistakenly asked for click and collect but contacted Soccerbox and they quickly changed the order to be delivered. I can't fault them, friendly and efficient service. Thank you Soccerbox.
13 May 2022
Reply from Soccerbox
Hi Sue
Thank you for taking the time to write a Trust Pilot review.
It is great to read you had a good experience whilst contacting our customer service team and hope you choose to shop with us again in the future.
Many thanks from all the team at Soccer Box
Excellent experience
It was an excellent experience, was shipped quickly and arrived in great condition.
11 May 2022
Reply from Soccerbox
Hi Giovanni
Thank you for taking the time to leave us a Trust Pilot review.
It is wonderful to read you are happy with our service and hope you decide to shop with us in the future.
Many thanks from all the team at Soccer Box
Brilliant!
Fantastic service, great prices and really quick delivery. I have used Soccerbox before and will be definitely using again. Thank you.
11 May 2022
Reply from Soccerbox
Hi Hannah
Thank you for taking the time to write a Trust Pilot review.
We are delighted to read you had a good experience shopping at Soccer Box. We look forward to you ordering from us again in the future.
Many thanks from all the team at Soccer Box
Barcelona Kids Home Kit 20/21
The products I have purchased from SoccerBox was great quality, original and the sales department was great with the communication and their service.
Thank you!
10 May 2022
Reply from Soccerbox
Hi Shewan
Thank you for writing a Trust Pilot review.
We are delighted to read you had a good experience shopping with us and hope you choose to order again in the future.
Many thanks from all the team at Soccer Box
Arrived in time and fast
Arrived in time and fast , the product is in brand new condition and looks exactly like what I wanted. Payment was easy with fast confirmation.
8 May 2022
Reply from Soccerbox
Hi Robert
Thank you for taking the time to write a Trust Pilot review.
It is wonderful to read you are happy with our service and hope you choose to shop with us again in the future.
Many thanks from all the team at Soccer Box
Fantastic service,ordered strip and…
Fantastic service,ordered strip and received iy within a couple of days. Would defo use this company again xx
7 May 2022
Reply from Soccerbox
Hi Susan
Thank you for taking the time to write a Trust Pilot review.
It is great to read you had a good experience using our online store and look forward to you shopping with us again in the future.
Many thanks from all the team at Soccer Box
My son wanted a certain pair of shorts
My son wanted a certain pair of shorts, found them on soccerbox. Ordered them and they were delivered within the next 48hrs. Very happy with the service.
4 May 2022
Reply from Soccerbox
Hi Sarah
Thank you for taking the time to write a Trust Pilot review.
We are delighted to read you are happy with our service and hope you choose to shop with us again in the future.
Many thanks from all the team at Soccer Box
Very impressed with my purchase…
Very impressed with my purchase delivered on time thank you
27 April 2022
Reply from Soccerbox
Hi Linda
Thank you for taking the time to write a TrustPilot review.
It is great to read you had a good experience and hope you choose to shop with us again in the future.
Many thanks from all the team at Soccer Box
Reply from Soccerbox
Hi Anna
Thank you for leaving us a 5 star review.
We are delighted to read you are happy with our service and hope you decide to shop with us again in the future.
Many thanks from all the team at Soccer Box
Reply from Soccerbox
Hi Jonas
Thank you for taking the time to write a Trust Pilot review.
It is wonderful to read you had a good experience and we hope you choose to shop with us again.
Many thanks from all the team at Soccer Box
Straight forward ordering process and…
Straight forward ordering process and fast delivery
26 April 2022
Reply from Soccerbox
Hi Jenny
Thank you for taking the time to write a Trust Pilot review.
It is fantastic to read you found our website easy to use and received your order promptly.
Many thanks from all the team at Soccer Box
Very fast shipping and cheap prices
Very fast shipping and cheap prices! Shirt was shipped the day after purchasing and arrived within 3 days.
25 April 2022
Reply from Soccerbox
Hi Tommy
Thank you for taking the time to write a Trust Pilot review.
It is wonderful to read you had such a good experience and hope you choose to shop with us again in the future.
Many thanks from all the team at Soccer Box
I have purchased countless times with…
I have purchased countless times with soccer box and did so again like a loyal customer.
This time I purchased a Chelsea top which stated it was for ages 8-10. The child I purchased it for is 7 years old!
The top was soo small it fit on my 3 year old.
When I reached out to the company I was told they couldn't help with exchanging it because it had a players name on the back. Really really disappointed! You have lost a loyal customer.
23 April 2022
Reply from Soccerbox
Hi Iman
Thank you for taking the time to write a Trust Pilot review. It is disappointing you feel the need to rate our service as 2 stars.
To confirm, you purchased a 8-10 years size which is the size that we sent.
As per our terms and conditions, if you select to have your shirt personalised we are unable to accept it back as a return as it is no longer in a resalable condition.
If a customer is unsure of the size we always recommend they contact us prior to purchasing and we are more than happy to measure the shirt.
When you contacted our customer service team, as a gesture of goodwill we did offer a discount on a future product.
Although you are unhappy with our decision we hope this information clarifies why we refused to accept your item as a return on this occasion.
Kind regards from the Soccer Box management team
Simply the best…
Simply the best....guys where so friendly and helpful, I felt like a truly valued customer.
Shirt has arrived and it's perfect. Staff, product, the whole shopping experience was second to none...can't recommend these guys enough
13 April 2022
Unprompted review
Reply from Soccerbox
Hi Amy
Thank you for taking the time to write us a Trust Pilot review.
It is wonderful to read you had such a good experience and hope you choose to shop with us again in the future.
Many thanks from all the team at Soccer Box
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