So Divine Reviews 161

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Expected great things from this little bullet, but it disappointed. It crept up to 2 stars because it is quiet, which makes it discreet and doesn’t distract with loud noise. But, poor performer, despi... See more

Company replied

Rated 4 out of 5 stars

Had some trouble with one product - my only negative is that the instructions about batteries could be clearer. BUT customer services were amazing and friendly, and quickly sorted the issue. The produ... See more

Rated 5 out of 5 stars

Really lovely smell (fresh strawberries) and taste (sweet and tart artificial strawberry). No sting, burn or irritation to penis or vagina. Rehydrates really nicely. Does get sticky if not rehydrated.... See more

Rated 5 out of 5 stars

From ordering to delivery I couldn't fault anything, very reliable arrived in under a week and in a discreet cardboard box. Brilliant idea especially having 18 ad 21 year old daughter's in the house.... See more

Company replied

Company details

  1. Sex Toy Store

Written by the company

There’s a new sexual revolution taking place… and we’re loving it! The dusty days when sex toys were bought in secret, kept hidden and, shhhh, never mentioned have been consigned to the past. It’s time to play! Here at So Divine we’re celebrating the arrival of a brighter future in which everyone can enjoy the pleasure of high-quality, satisfying sex toys.


Contact info

3.6

Average

TrustScore 3.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Really quick delivery but faulty product not sorted

Really quick delivery, but faulty product and slow customer service for getting it sorted. Am still waiting for a response which is disappointing.

22 November 2020
So Divine logo

Reply from So Divine

Hi Leah,

We 're sorry for not getting back to you sooner.

Could you please email: melissa@vh2.uk.com with your original email and we can get back to you

Kind regards,

The So Divine Team

Rated 2 out of 5 stars

You have to keep your finger on the button

I bought 2 of these little bullets and you have to keep your finger on the button to keep it vibrating. Very annoying

17 October 2020
So Divine logo

Reply from So Divine

Hi there,

We apologies that you bought faulty products from us. This is a very rare case! Could you please email: hello@so-divine.com with your order number and we can arrange to send you out some replacements.

Kind regards,
Melissa
So Divine Customer Care

Rated 3 out of 5 stars

Good quality toy but there was an issue…

Good quality toy but there was an issue and I never received a response from them to my email.

11 September 2020
Unprompted review
So Divine logo

Reply from So Divine

Hi there,

We're so sorry that you've not received a response, we had troubles with our emails earlier on in the week.

Could you please forward on your email to: hello@so-divine.com and we can sort out the issue.

Kind regard,
Melissa
So Divine Customer Care

Rated 5 out of 5 stars

Great customer service

Great customer service, they responded quickly and kindly helped me amend my order shortly after paying for it, and I was able to easily get a replacement for one item.

8 September 2020
Unprompted review
Rated 5 out of 5 stars

Best Customer Service!

Best Customer service I have ever experienced. Myself and my friend ordered items from so divine and unfortunately one specific product wouldn't work for us. We immediately emailed customer service and we got a quick response from Melissa. We had the best experience with Melissa as she provided us with support on how to try to get the items working and when they didn't she sent us vouchers to use on the website and replacement items of a higher value along with an additional gift each. I would highly recommend ordering off 'So Divine'. All of the items we bought were amazing and we were more than satisfied with our products. They were of excellent quality. No complaints!!!

5 September 2020
Unprompted review
Rated 5 out of 5 stars

Great quality for cheap

I got three items and the large classic lube, the vibrator wand is my favorite so far, the dildo was bigger than expected and took some getting used to, and the medium anal plug is just as expected. Everything is great.

20 August 2020
Unprompted review
Rated 4 out of 5 stars

The delivery was quick

The delivery was quick. The packaging was a little too discrete if you don't live alone. There was no name on the package.

13 August 2020
Unprompted review
Rated 5 out of 5 stars

Best overseas purchase ever

Ordered from Us . Super fast shipping.. great product. Very realistic and feels great . The girth is larger than expected but not too big and the material makes it pleasurable to take.

9 August 2020
Unprompted review
Rated 5 out of 5 stars

Much better than I ever expected

Much better than I ever expected. Super cheap, the response team is amazing, in case you need their help, the product is awesome and the package comes super friendly and helpful. Will definitely order again.

29 July 2020
Unprompted review
Rated 2 out of 5 stars

Afternoon disappointment

Expected great things from this little bullet, but it disappointed. It crept up to 2 stars because it is quiet, which makes it discreet and doesn’t distract with loud noise. But, poor performer, despite the different settings, didn’t have the desired effect.

26 July 2020
Unprompted review
So Divine logo

Reply from So Divine

Hi Jane,

We're sorry to hear that you were disappointed with one of our bullets.

Could you please let us know which product you purchased?

Kind regards,
Melissa
So Divine Customer Care

Rated 5 out of 5 stars

Amazing customer experience

I bought one of their bullet vibrators from a shop -- it's easy to use but effective, the design is simple, discreet and cute, and the materials are all 100% safe. Plus it comes with batteries included, so you don't have to wait to enjoy your purchase!
I bought another bullet online for the bday of friend of mine, and customer service was super nice with ensuring I would get it delivered as soon as possible -- they also included a free little gift when they heard it was for a special occasion! If I was already recommending this compay, now I would do it even more!

22 July 2020
Unprompted review
Rated 4 out of 5 stars

Kinda slow delivery but very good…

Kinda slow delivery but very good product!

20 July 2020
Unprompted review
So Divine logo

Reply from So Divine

Hi there,

Thank you for leaving a review and we're glad you liked your product!

We're sorry that the delivery was slower than expected. Due to the current circumstances deliveries have been slightly. We're hoping in the near future things will be back to normal again.

Kind regards.

Melissa
So Divine Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look