Snusdaddy Reviews 

188
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the clear communication and the overall smooth, easy ordering process. Many people frequently mention the fast shipping and reliable delivery, often noting that their products arrive quickly and without errors. Reviewers also appreciate the wide product selection available, competitive pricing, and the high quality of the items received, leading to consistent satisfaction. However, some customers also noted issues with third-party postal services, experiencing significant delays or problems with package handling that were outside the company's control.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the fast shipping and quick... See more

Product

Reviewers mention positive feedback about product, highlighting the vast selection, great prices, and overall... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease and speed of the ordering process,... See more

Service

Customers consistently report positive experiences with the service, often describing it as excellent and... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great prices offered,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered PABLO GOLD Kiwi from Snusdaddy and I am really impressed. The flavour is strong, fresh and long-lasting, easily my current number one. I actually wish I had bought more tins in my first orde... See more

Company replied

Rated 5 out of 5 stars

Snusdaddy has yet again proven invaluable with their speed of delivery, prices, amazing website and good products. Ordered some staples and got a couple new flavors, Goat apple mint is GOATED it... See more

Company replied

Rated 5 out of 5 stars

Placing an order with Snusdaddy was incredibly easy, they had the range of products that others just don't have, shipping to Australia was incredibly fast, 3 business days to the other side of the wor... See more

Company replied

Rated 5 out of 5 stars

I've placed two orders so far, with DHL express living in Malta. This is THE best service and company that I have ever ordered from. They respond within minutes, and even gave me a discount fo... See more

Company replied


Company details

  1. Tobacco Exporter

Written by the company

Snusdaddy - World wide shipping and quick deliveries! Our goal is to provide high quality snus at the lowest prices on the market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(188)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

UPS delivery is troublesome

UPS delivery is troublesome. I always need to call them and give instructions. It never goes smoothly. I need to change my snus provider. Otherwise nothing wrong with snusdaddy, service is great.

27 November 2023
Snusdaddy logo

Reply from Snusdaddy

I'm sorry you feel that way.

UPS can indeed be troublesome when there are complexities in the way, such as a locked apartment door or gate that needs to be managed. However, it's very rare, especially if directives such as a code for the door or specific apartment number is given beforehand.

We do require an adult signature and that requires that someone is there to receive the package and it can be a hassle at times. That part can easily be managed beforehand by directing the package to a UPS Access Point and we can help you with that. Besides that, we can't do much about UPS' services.

In either case, I hear you, the shipping service can be better, but the alternatives aren't always the solution.

I wish you luck in your hunt for great snus!
Thank you for your review!

Rated 1 out of 5 stars
Snusdaddy logo

Reply from Snusdaddy

Thank you for letting us know! However we would have liked that you contact us directly regarding that. I guess this is one way to do it as well.

I'll contact you with the details via email as well.

Due to your address not being complete UPS have not been able to deliver your package. This is something that is shown in your tracking information and something UPS should have contacted you about. Sometimes contact isn't optimal from UPS and I'm sorry if that is the case. Wish we could do more.

Sometimes these emails end up in a trash folder or spam filter, so I would look there first. Besides that, I would recommend contacting UPS to complete your address.

In any case, we'll contact you via the information we have to try and resolve it. Sorry about the inconvenience.

Rated 2 out of 5 stars

It has taken over a month to get here…

It has taken over a month to get here and I can’t track the order, this is unacceptable
Please review your delivery options and make it better for everyone
Love you xx

15 November 2023
Snusdaddy logo

Reply from Snusdaddy

Liam!

I emailed you the other day regarding your package, did you not receive it?

We are very aware of the sub par tracking and speed when it comes to shipping through PostNord, which is essentially local mail services. It's not for the feint of heart, but it is cheap compared to the alternative.

UPS has a great service which we provide. 4-7 business days and you will have your package with tracking for every step of the way to Australia, but it comes with a cost.

So this all boils down to what you are willing to pay and what currency is more important. Money or time.

Rated 1 out of 5 stars

Got stopped at customs have not gotten…

Got stopped at customs have not gotten my order

13 October 2023
Snusdaddy logo

Reply from Snusdaddy

Hello,

Thanks for letting us know! This is the first time we hear about it and the first time we hear from you.

The latest update says the package is being cleared by customs. Have you been in contact with either customs or your local postal services?

Please contact us at info@snusdaddy.com

Rated 5 out of 5 stars

Excellent snus

Excellent snus.
Fast delivery and great customer service.

5 October 2023
Snusdaddy logo

Reply from Snusdaddy

Thank you for your support!

Rated 5 out of 5 stars

Services were the

Services were on par, delivery attempts failed countlessly. Snussdaddy services were relentless jn helping me and making sure the delivery came. Very quick answers to emails and was always incredibly helpful and always eager tk find the solutions to my issues as quickly and efficiently as possible. Excellent service and prices

18 September 2023
Snusdaddy logo

Reply from Snusdaddy

Thank you for the patience in this case! It was one too many attempt in my book, but it got there finally! Thank you for the support!

Rated 5 out of 5 stars

100% Satisfied

100% Satisfied! Got my items pretty fast, everything that I ordered was there and I even got an extra pack of snus as a gift from snusdaddy! I recommend to everyone

13 September 2023
Snusdaddy logo

Reply from Snusdaddy

I'm glad everything was as expected! Thank you for the kind words!

Rated 4 out of 5 stars

Quick service and reliable plus…

Quick service and reliable plus communicative
One star away for using UPS which is terrible

9 September 2023
Snusdaddy logo

Reply from Snusdaddy

I know what you mean... Sometimes maybe good, sometimes maybe s**t. The best option we have at the time but we hope it can get better!

Rated 5 out of 5 stars

perfect

Fast delivery, perfect quality velo and lyft

20 September 2023
Snusdaddy logo

Reply from Snusdaddy

Thank you for the support!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great prices and variety; easily my go to for nicotine!

19 September 2023
Snusdaddy logo

Reply from Snusdaddy

Love to hear it! Thank you for the support!

Rated 5 out of 5 stars

Amazing Customer Service

After I received my order, I realized that I was shipped the wrong products. After I emailed customer service, I quickly received a response. Customer service apologized for the mixup up and asked for a simple picture of the contents I received. Once confirmed, they offered to immediately send out the correct items and stated I could keep the products I already received. Great example of amazing customer service and taking care of me. It is rare to receive this type of service. Will absolutely recommend to others to purchase.

1 April 2023
Snusdaddy logo

Reply from Snusdaddy

We do what we think is fair and human errors occur, so we fix them accordingly! Thank you for the kind words!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look