Snickersdirect Reviews 

428
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting helpful communication and proactive support. Many people also appreciate the fast dispatch and efficient delivery, with orders often arriving quickly. Reviewers consistently find the products to be of high quality, durable, and well-suited for their needs. However, some customers experienced significant delivery issues, including delays, missing parcels, or problems with specific couriers. Others reported product sizing inconsistencies, leading to return challenges, and some noted durability concerns like zippers breaking or items not meeting seasonal expectations.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast and efficient delivery, often... See more

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with some praising the products as... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers praising fast delivery, often... See more

Service

Users describe positive interactions with service, frequently highlighting its excellence, efficiency, and... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the products as excellent,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered on a next day delivery service, still not received the goods 5 days later and won't be receiving today either. Company uses Yodel who are well known for this. They are delivering to a busine... See more

Rated 3 out of 5 stars

Snickers Direct good prices and quick dispatch. The courier service used awful. The link from their email would not allow me to nominate a safe place for the delivery. When it was delivered it stated... See more

Rated 3 out of 5 stars

The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part. However, the website could definitely be improved. It is not very easy to navigate,... See more

Rated 5 out of 5 stars

Dealt with this company for over 10 years Best products Best price Always let you know about your order If not in stock they keep you updated and send next day delivery Last purchase was... See more


Company details

  1. Clothing Store

Written by the company

The world's biggest retailer of Snickers Workwear - biggest stocks and next day delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(428)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting for my order 2 weeks later

Still waiting for my order 2 weeks later

5 November 2025
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi,

Apologies for the delay, looking at our records we contacted you informing you of a small delay with the colour you ordered. We didn't receive a reply and tried to call you but couldn't get a reply.

I do see that your order has been dispatched and should be delivered today. If there's any issues with this, or anything else you can always call or email us which usually helps resolve things faster as we don't always see Trustpilot reviews.

Regards.

Rated 5 out of 5 stars

5 Star Anglo Saxon Products!

Timely delivery, even from out of USA, one week.

Aside from that excellent selling point these are also the best stretch form work pant I’ve ever used and the last one I’ll be using. Between the built in knee pads and stretch tech, they give you maximum durability in water/chemical based environments and construction /manufacturing environments. From the Dredge in the river to the chemical plant down the way, these pants can suit all employees in the field adequately without sacrificing comfort or durability all will kneepad slots for any pad you like but I prefer the D60

1 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a hoodie and a coat and two…

I ordered a hoodie and a coat and two differant pairs of trousers i sent the hoodie coat and a pair of the trousers i wanted to change the trousers to Khaki green and the coat and hoodie was too big so wanted to swap them for a 2 xl then ive just received an email saying weve issued a full refund as the hoodie was discontinued so im confused on why the order was cancelled why couldnt he just give me a call like Carol did about the trousers i had to change the style

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Poor quailty and customer care

Update 2 to reply: I have replied to an email the same day that was asking for pictures and, that is when I was told I could not be helped. Can you please continue this convosation via email or give me a direct email address to contact if you are willing to help me with this problem

Update to the reply I revieced:
i launched the claim on 20th of october so this is obviously not true. The last two emails i received from yourselfs are telling me you will not help me.

Ordered a pair of trousers in March for £115, after 3 months the zipper broke after contacting them they refused a replacement and repaired the item instead. The repair failed in exactly the same way after another 3 months. They are now refusing all liability as the product is just over 6 months from purchase ( only 3 months from their repair). a previous pair of snickers i owned also did not last well which is what led me to buy the more expensive version which is also a massive disappointment. I will now personally stay clear from this brand and urge others too also.

30 October 2025
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi Jamie,

I've just looked into this and see that we sent you emails on the 17th and 18th of October to try and resolve this but didn't get a reply.

Edit:

Hi Jamie,

I've checked our systems and we emailed asking twice for a photo of the trousers so we could try to help. They were sent to an aol email address if that helps.

Rated 5 out of 5 stars

Excellent service goods delivered as…

Excellent service goods delivered as stated not for the first time I have used snickers direct but will probably be the last as they are excellent quality and last for years and I will be retiring before I need anymore

22 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 6 weeks ago!

I ordered 6 weeks ago. Money came out of my bank and I’ve not even received a a confirmation of delivery, have had 10+ emails with customer service constantly reassuring it will be next week and nothing comes, no refund. No advances, I’m really unhappy as I’ve been a long time snickers customer.

2 October 2025
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi Jack,

I've just looked into your order. We shipped the item on the same day you ordered, on a next day service.

It appears that on your order you didn't put a house number/name in order for the courier to locate it and therefore the courier was unable to locate you.

They have emailed you to try and get clarification on the delivery address (as have we) but never got a reply.

Unfortunately when we don't have the full address it can cause problems as it did in this case. Had the correct and full address been given the courier would have delivered it next day.

If you have any more questions, please contact us.

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