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SnapCall helps convert web-traffic into buyers by enabling Voice, Video, Screen sharing directly in the live chat with the customer. It's always been thought that sales should be done in-person, but the e-commerce growth and the pandemic has changed the way we communicate with customers, and now more and more deals and interactions with customers are done online worldwide. But still companies struggle to achieve the same high conversion rates as in-person sales. SnapCall helps companies move into a new era of virtual sales and continuing geographical sales expansion by keeping conversions, customer engagement, and satisfaction at the same level or even higher as in-person customer contact. SnapCall is the missing link to provide a truly omnichannel experience. Thanks to SnapCall you can connect hot leads with your salespeople in seconds, and offer online consultations with the customer during a video chat. After all, you can merge online and in-store customer experience by enabling Live Video Shopping! Eventually, you transform customer assistance from automated response interactions to personalized communication. Deliver qualified customer support without leaving the live chat and with the best operational efficiency. Increase customer retention and up-selling.
5 rue Eugène Freyssinet, 75013, Paris, France
4.3
8 reviews
No history of asking for reviews
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I discovered SnapCall as a user at one of their clients. Being myself the manager of a small business, I wanted to add it to my site. Their integration on any live chat is spot on. The call interface is very pleasant to use.
We’ve been using SnapCall on our mobile app for quite some time now and the superior customer experience it provided has been highly evaluated by our clients. Never going back to an outdated way of doing phone support and just providing a phone number on our app!! It was so difficult and frustrating for our customers to reach out for help. The team is always reactive to answer our questions and support us if that is needed. Excellent product!
Reply from SnapCall
We appreciate your feedback, Angela! It's a pleasure helping you provide a better customer experience to your users! The fact that your customers are much happier when using SnapCall means our technology is a great fit for your product! Looking forward to a long-lived partnership ahead.
easy to setup and configure! a great way to offer extended services for all your customers
Reply from SnapCall
Thank you, Sébastien! SnapCall is proud to be working hand in hand with Devialet to make your customer support an exceptionally positive experience for your clients all over the world.
A really useful extension to connect with your customers from your website. We add it and we're enjoying it every day, talking with our leads.
Reply from SnapCall
Thanks for your kind words, Xavier. SnapCall and Hellomybot really do rock together! We're excited to see what will the future bring to this great partnership.
The simplest call button on the market.
The installation takes only 5 minutes and the API allows you to be free to create the best user path.
Our customers can increase contracts with the call button
Reply from SnapCall
Thanks a lot for your testimonial, Antoine! We're feeling gifted to have customers like Freebe who share the same mutual passion for customer experience. Happy to hear your team make most of using our flexible API!
We have been using SnapCall for a little while and it works awesome. It allows us to provide phone support access specifically to those to whom we want to give access. We use SnapCall with Zendesk and the integration works great.
The team at SnapCall is also amazing to work with. They were incredibly helpful in getting everything set up and are always quick to respond.
I highly recommend them.
Reply from SnapCall
We are grateful for your feedback and recommendation, Mark! It's of crucial importance to ensure the highest level of SnapCall service for us, so it's terrific to hear Clickfunnels are happy with choosing our solution.
Looking forward to a long and lasting relationship!
Snapcall is a double win for us as made easier for our customers to get in touch with us and it is now more efficient for our agent to help them, as all the information related to the user pop up together with the call.
Our customers also love the fact that calls are free of charge ( VoiP calls ), no matter from where they are calling. It is also easier for us to gather data such as why customers call, when do they do that and at what time do they call the most.
Thanks to their open API, we also had the chance to build our own call button from scratches, meaning we could define, build and improve the Phone Support Experience we wanted to give to our clients.
Snapcall Team is also open to feedback to improve their services, which makes easier for us to introduce new functionalities and improvement on the phone support button.
Recommended to all those companies who would like to manage in a better way the volume of calls, redefine their Customer Experience and gather in a better way phone call data.
Reply from SnapCall
Thank you for sharing your experience, Alessandro. SnapCall is very proud and happy to be nurturing such close and improvement-stimulating relationship with Azimo!
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