SMTP2GO Reviews 

1,902
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly reliable email delivery, stable technical infrastructure, and intuitive dashboard that makes managing bulk mailing exceptionally simple and efficient for everyday business operations. People also highlight the remarkably responsive customer support team, noting how helpful staff members always provide fast guidance and accurate problem resolution. Some reviewers were not happy with unexpected account suspensions and frustrating communication issues encountered during initial setup or identity verification steps. A few users additionally experienced unexpected service downtime or reported that they never received timely support responses when seeking necessary assistance.

What people talk about most

Service

Users describe positive interactions with service, highlighting its simple setup, stability, and reliable... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that setup is fast,... See more

Customer service

Consumers find customer service to be exceptionally responsive and reliable, frequently praising prompt... See more

Response time

Customers had positive experiences with response time, frequently highlighting impressive and prompt support.... See more

Staff

People report positive experiences with staff, highlighting fast, knowledgeable, and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent program that simply does what you require, in our case we needed a bulk E-Mailer for sending items without fear of ISP limits on outbound mail. Support rarely needed once setup but they a... See more

Rated 5 out of 5 stars

Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems. Support, when we’ve used them has been excellent responsive and always... See more

Company replied

Rated 5 out of 5 stars

We had in the past tried another provider and found them very difficult to work with. Main issues as well as technical were the inability of their departments to work together to resolve our issu... See more

Company replied

Rated 5 out of 5 stars

We have been using SMTP2GO for a long time and we can confidently say that they are a reliable partner for email delivery. When we started, our volume was around 10,000 emails per month. Today we... See more

Company replied


Company details

  1. Email Service Provider
  2. also in
  3. Mailing Service

Written by the company

Like a first-class courier, for email. Since 2006, we’ve provided reliable outgoing email delivery for more than 35,000 senders worldwide. Our global infrastructure ensures redundancy, so your emails are always delivered, even in rare network issues. We monitor blacklists and maintain feedback loops with major providers to keep our SMTP servers highly reputable. With data centers in the US, Europe, and Australia, emails are sent faster and stored securely in your chosen region. Intelligent routing connects you to the nearest location, enhancing speed and reliability. We prioritize security and privacy, continuously updating protocols. Our service is GDPR compliant, ISO27001 and ISO9001 certified. Our user-friendly email API includes guides, code examples, and a testing console. Choose from Free, Starter, Professional, or Premier plans with monthly or annual options. Our global support team offers free 24/7 support, is available via phone, live chat, and helpdesk. Founded in New Zealand, we understand the need for responsive support, no matter your timezone. Enjoy a 100% Service Level Agreement and a 30-day money-back guarantee.

Satisfaction Guarantee

If you don't love us within 30 days, we'll give you a refund.

We're super confident you'll love our product and support - so confident that if we somehow don't meet your expectations within the first 30 days of signing up, we'll fully refund you!

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,902)

249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable service and responsive support

We had a security-related issue recently and their support team handled it very well. They were quick to respond, provided clear guidance, and followed up until everything was under control.

The platform itself is stable and does exactly what we need for transactional emails. Overall, a reliable service with a support team that actually pays attention when something matters.

Would definitely recommend 👍

6 April 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Jose,

Thank you for your review! We’re pleased to hear that you’ve had a positive experience with both our platform and support team.

We appreciate your feedback and your recommendation - it means a lot to us.

Rated 5 out of 5 stars

Had a problem sending emails.

Had a problem sending emails.
Jose from smtp2go guided me through all the settings that needed to update.
I was deeper in settings that I ever been before, but Jose made it very easy.
5 star service, thanks.

10 April 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Jan,

Thank you for your feedback! We're glad to hear that Jose was able to guide you through the setup and make the process easy.

We'll be sure to pass along your kind words to him. We’re always here to help whenever you need us!

Rated 1 out of 5 stars

I have been charged again while being…

I have been charged again while being unable to properly access my account, and this has now happened to me two years in a row.

My old email address linked to the account was deactivated, so I contacted support to get the login changed to my active email address. Instead of getting the issue resolved quickly, billing was still taken while access was still a problem. I had already raised this with support and explained that the old email was no longer active, but the situation was left unresolved.

The most frustrating part is not just the charge itself. It is that this was an account access and billing issue that should have been handled properly the first time. When a customer says they cannot access the old email on the account and billing is still being taken, that needs to be sorted fast.

Very poor experience. Repeated billing issue, poor resolution, and no confidence that it will not happen again.

30 March 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Josh - first of all, we do apologize for the issues and confusion. I note that at the time of this review the team had refunded two years of payments in an effort to resolve this amicably.

We will of course be updating policies and procedures in an effort to ensure this doesn't happen again.

Rated 5 out of 5 stars

Service works perfectly for us

Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems.
Support, when we’ve used them has been excellent responsive and always helpful
Great simple dashboard shows me deliverability and overall volume.
Perfect service for us sending around 20k - 30k emails a month through them.

Have been using them for a good 3 years now.

9 March 2026
SMTP2GO logo

Reply from SMTP2GO

Hi David,

Thank you for your kind words and for being with us for the past 3 years!

We're delighted to hear that SMTP2GO has been a reliable solution for both your customer-facing and internal emails. It’s great to know that our support team and dashboard have been helpful for you as well.

We truly appreciate your trust in us and look forward to continuing to support your email delivery needs.

Rated 5 out of 5 stars

Reliable SMTP services provider

I have many remote sites that run on automated controllers that send activity and status updates using SMTP. SMTP2GO has reliable up time, an intuitive user interface with simple to configure logins and usage statics graphs. The price to service level is consistently a good value in my projects. I have needed very little direct support as the interface and documentation is ample, but when needed, it is top notch.

9 March 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Steve,

Thanks for your feedback!

We’re glad to hear the service has been reliable and easy to use.

Keep recommending SMTP2GO, we really appreciate your support!

Rated 5 out of 5 stars

Fast response, quick answers

Fast response. It was an easy question, but the answer was helpful and spot on. They also made additional suggestions that helped me out.

17 March 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Rib,

Thank you for your feedback.

If you have any further questions, you know where to find us!

Rated 2 out of 5 stars

Emails are sporadic as to whether…

Emails are sporadic as to whether people get them or not and the first of each month is bogged down so much as people are sending statements that it is difficult to invoice or send statements on that day.

1 March 2026
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thanks for sharing your experience!

We’re sorry to hear you’re having issues with email delivery, especially during busy periods. Our support team is here to help troubleshoot and find a solution - please don’t hesitate to reach out so we can assist.

ticket@smtp2go.com

Rated 5 out of 5 stars

Great support

Great support, excellent free tier, all you need to effectively manage your company's email system

7 March 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Bruno,

Thanks for the great feedback!

We’re glad you’re enjoying the support and features, and that the service helps manage your email effectively.

Happy emailing.

Rated 5 out of 5 stars

Good support!

I received a quick, concise, and polite response to a technical issue, even though I have a free account.

15 March 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi José,

Thank you for the great review.

If you need any further assistance, you know where to find us.

Rated 5 out of 5 stars

MSP dream service

SMTP2Go offers a service that is dealt with just once per client. I never have to revisit it, and it creates zero maintenance issues.

9 March 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Shane,

Thank you for the great review.

If you have any questions or need any assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

No support needed

I was looking for a system integration email sending solution that is secure, reliable, fast, and easy to implement. I considered several other options but after 'quickly trying out' smtp2go, there's no reason to look any further: It was production ready in an hour. No issues, no errors, no challenges - just working. I couldn't ask for a better service provider. sic

10 March 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Sic,

Thank you for your feedback!

We’re glad to hear the service has been easy to set up and is working reliably for you. We truly appreciate your support!

Rated 5 out of 5 stars

It just works.

They solve a problem simply and cost effectively. If you need to relay your emails to get them delivered, SMTP2GO is a no brainer. I honestly forget that I have them set up most of the time because it requires no effort on my part. It just works.

9 March 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Sam,

Thank you for your feedback!

We’re glad to hear the service is working well for you and meeting your needs. We appreciate your support!

Rated 5 out of 5 stars

Great service!

9 March 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Tony,

Thank you for taking the time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

Really great option for legacy MFC…

Really great option for legacy MFC machines to still be able to scan to email since Microsoft is shutting down legacy auth protocols.

1 March 2026
SMTP2GO logo

Reply from SMTP2GO

Hi there,

Thank you for your feedback!

We’re glad to hear the service has been a helpful solution for maintaining functionality with older systems.

We truly appreciate your support!

Rated 5 out of 5 stars

Excellent service

Excellent service, perfectly suited to the French market. Professionalism, responsiveness, and efficiency consistently delivered.

1 March 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Laurent,

Thank you for your kind words!

We’re delighted to hear that the service meets your expectations and that you’ve had a positive experience.

We truly appreciate your support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look