SMTP2GO Reviews 

1,895
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly reliable email delivery, stable technical infrastructure, and intuitive dashboard that makes managing bulk mailing exceptionally simple and efficient for everyday business operations. People also highlight the remarkably responsive customer support team, noting how helpful staff members always provide fast guidance and accurate problem resolution. Some reviewers were not happy with unexpected account suspensions and frustrating communication issues encountered during initial setup or identity verification steps. A few users additionally experienced unexpected service downtime or reported that they never received timely support responses when seeking necessary assistance.

What people talk about most

Service

Users describe positive interactions with service, highlighting its simple setup, stability, and reliable... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that setup is fast,... See more

Customer service

Consumers find customer service to be exceptionally responsive and reliable, frequently praising prompt... See more

Response time

Customers had positive experiences with response time, frequently highlighting impressive and prompt support.... See more

Staff

People report positive experiences with staff, highlighting fast, knowledgeable, and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent program that simply does what you require, in our case we needed a bulk E-Mailer for sending items without fear of ISP limits on outbound mail. Support rarely needed once setup but they a... See more

Rated 5 out of 5 stars

Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems. Support, when we’ve used them has been excellent responsive and always... See more

Company replied

Rated 5 out of 5 stars

We had in the past tried another provider and found them very difficult to work with. Main issues as well as technical were the inability of their departments to work together to resolve our issu... See more

Company replied

Rated 5 out of 5 stars

We have been using SMTP2GO for a long time and we can confidently say that they are a reliable partner for email delivery. When we started, our volume was around 10,000 emails per month. Today we... See more

Company replied


Company details

  1. Email Service Provider
  2. Mailing Service

Written by the company

Like a first-class courier, for email. Since 2006, we’ve provided reliable outgoing email delivery for more than 35,000 senders worldwide. Our global infrastructure ensures redundancy, so your emails are always delivered, even in rare network issues. We monitor blacklists and maintain feedback loops with major providers to keep our SMTP servers highly reputable. With data centers in the US, Europe, and Australia, emails are sent faster and stored securely in your chosen region. Intelligent routing connects you to the nearest location, enhancing speed and reliability. We prioritize security and privacy, continuously updating protocols. Our service is GDPR compliant, ISO27001 and ISO9001 certified. Our user-friendly email API includes guides, code examples, and a testing console. Choose from Free, Starter, Professional, or Premier plans with monthly or annual options. Our global support team offers free 24/7 support, is available via phone, live chat, and helpdesk. Founded in New Zealand, we understand the need for responsive support, no matter your timezone. Enjoy a 100% Service Level Agreement and a 30-day money-back guarantee.

Satisfaction Guarantee

If you don't love us within 30 days, we'll give you a refund.

We're super confident you'll love our product and support - so confident that if we somehow don't meet your expectations within the first 30 days of signing up, we'll fully refund you!

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,895)

249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You guys made it so that we don't have…

You guys made it so that we don't have to spin up a relay. Thank you--you are the real MVPs!

5 June 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Dakota,

Thank you for the great review.

We’re happy to hear SMTP2GO has provided an easy solution for you.

Rated 5 out of 5 stars

Just works as it said it would

Just works as it said it would. That is all a customer really wants and SMTP2GO delivers.

15 June 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Roger,

Thank you for taking the time to leave a review. We really appreciate it.

If you have any questions or need any assistance, you know where to find us.

Rated 5 out of 5 stars

Superb support, technically flawless.

Superb support, technically a dream for a developer. I always get quick and in depth responses from support, seems very stable.

15 June 2026
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for your feedback - we’re really pleased to hear you’ve had great support and found SMTP2GO reliable and easy.

Rated 5 out of 5 stars

We are very happy with SMTP2Go!

We are very happy with SMTP2Go! It works as expected and the activities report is very useful to verify what happened with each sent email.

15 June 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Rodgrigo,

Thanks for your review - we’re pleased to hear SMTP2GO is working well for you and that the activity report is helpful.

Rated 5 out of 5 stars

Great service and great customer service

Great service and great customer service, Have had zero issues with smtp2go and have used them for many years. I highly recommend!

15 June 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Andrew,

Thank you for taking the time to leave a review and for recommending SMTP2GO - we truly appreciate your support.

Rated 5 out of 5 stars

I am happy with the service

I am happy with the service. I have found over the years that when I travel, sometimes I cannot send emails due to some random ISP / security / technical error. Having smtp2go as my go-to solution keeps things flowing smoothly.

15 June 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Mike,

Thanks for sharing your experience - we’re really pleased to hear that SMTP2GO keeps your emails flowing smoothly, especially when you’re on the move and run into ISP or technical issues.

Rated 5 out of 5 stars

My favourite email provider

SMTP2GO is my favourite transactional email provider. The sub-accounts feature works perfectly for agencies, and the interface is clear and it is easy to see if everything is running smoothly.

The only feature that's missing for me is local email logging in the WordPress plugin. For this reason I use SMTP2GO through the FluentSMTP plugin instead, but I would prefer to use the official plugin.

15 June 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Ben,

Thank you for your detailed feedback - we’re glad to hear SMTP2GO is your preferred transactional email provider and that sub-accounts and the interface are working well for your needs.

We also appreciate your comment regarding WordPress plugin logging and will pass this on to our team for consideration.

Rated 5 out of 5 stars

Excellent support from Dominique!

Dominique was amazing and extremely helpful. She resolved my issue quickly, clearly explained the process, and made everything easy. Really appreciate the excellent support and friendly service. Thanks again, Dominique!

11 June 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Mick,

Thank you for your kind feedback — we’re delighted to hear that Dominique was able to resolve your issue quickly and make the process clear and straightforward.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Wrote in to support as I didn’t know…

Wrote in to support as I didn’t know about the 1000 emails /day limit

Dominique resolved the issue and got the account fully activated within minutes!

9 June 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Stanley,

Thank you for taking the time to leave a review. We’re pleased to hear that our review process was completed quickly and that the daily limit has now been removed.

If you need any assistance, you know where to find us.

Rated 5 out of 5 stars

Transactional Email Service for our Hosting Clients

We use SMTP2GO to provide transactional email service for all the sites we host. Simple setup with sub-accounts allows us to tailor usage on a per-client basis. Excellent support as well. Submit a ticket and be working with a real person within minutes.

9 June 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Michael,

Thanks for sharing your experience - we’re really pleased to hear that SMTP2GO is working well across your hosted sites and that subaccounts help you manage clients effectively.

Happy emailing.

Rated 5 out of 5 stars

We started with the free service

We started with the free service, but outgrew it and now are using the paid subscription. Everything has been working well and we have not missed any alerts!

5 June 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Mike,

Thank you for the great review. We’re glad to hear everything has been working well for you.

If you need any assistance or have any questions, please do not hesitate to contact us.

Rated 5 out of 5 stars

excellent

very practical and useful designed service

17 February 2026
SMTP2GO logo

Reply from SMTP2GO

Thank you for taking the time to leave a review. We really appreciate it.

Happy emailing.

Rated 5 out of 5 stars

Very pleased with the service

We've been using SMTP2GO for a few years now. The service has been great for us. Easy to configure, and very little down time. When there is an issue, it's not hard to track it down in the logs. Very pleased with the service.

5 June 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Kevin,

Thank you for your continued support over the years - we’re delighted to hear that SMTP2GO has been easy to use, reliable, and helpful when troubleshooting.

We truly appreciate your feedback.

Rated 5 out of 5 stars

Good customer service

Had an excellent experience with customer service, just for that they get a good review. Will change if it gets worse for any reason.

2 June 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Lorenz,

Thank you for your review and for sharing your experience. We’re glad our customer service met your expectations and appreciate your feedback.

Rated 1 out of 5 stars

Bad Service

The best bad services ever, they went down every day, when you check the status, they do not announce this
many delays in deliveries and service down

1 June 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience. Signup and setup was easy and fast. SMTP2GO has a nice clear dashboard with all the enterprise level features you need. Support was fast and friendly. The initial review for full account activation out of sandboxing was trauma free. Mail deliverability is excellent and a real plus that tracking is deactivated by default - which builds trust for business transactional emails and privacy. Very generous free tier and the upgrades are well worth it. If you want a no-nonsense provider for bulk emails, you found it.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

We really appreciate SMTP2Go…

We really appreciate the SMTP2Go product. It provides a safe option to allow our customers to send emails from their copiers and websites or other web based apps that do not work with modern OAuth. SMTP2Go does not save the sent items in a mailbox and provides much more privacy as a result. SMTP2Go provides the ability to create verified senders that satisfy SPF, DKIM and DMARC requirements to satisfy email security requirements and allow them to be properly received.

11 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look